Trust Group UK
Trust Group UK is a company based in Stourbridge, England. They specialize in Skoda dealerships, as well as the sales of cars, boats, and motorcycles.
Introduction to Trust Group UK
Trust Group UK is a reputable company that has been serving the United Kingdom for over 10 years. The company's purpose is to provide top-notch services in the automobile industry. What makes Trust Group UK unique is its commitment to delivering excellent customer service, and its focus on providing a wide range of quality Skoda cars, boats, and motorcycles.Services & Products
Trust Group UK offers various services, including car sales, repairs, and maintenance. Customers can buy new or used Skoda cars, boats, and motorcycles from the company. The company also provides financing options for those who need it.Location
Trust Group UK is located in the town of Wordsley, Stourbridge, in England. The area is known for its picturesque scenery and friendly community. The town has a mix of small and large businesses, including cafes, restaurants, and shops. Public transportation options near the company include Wordsley Station, which is 1.2 miles away, Stourbridge Town Station, which is 1.9 miles away, and Stourbridge Junction Station, which is 2.6 miles away.Benefits
Customers should choose Trust Group UK because of its commitment to providing excellent customer service and high-quality products. The company has a team of experienced professionals who are always ready to assist customers with their needs. Trust Group UK also offers competitive pricing on its products and services.Good to know
Customers should be aware that Trust Group UK is primarily a Skoda dealer. While the company also offers boats and motorcycles, its focus is on providing the best Skoda cars to its customers.Reviews
Reviews of Trust Group UK are overwhelmingly positive. Customers have praised the company for its excellent customer service, knowledgeable staff, and high-quality products. Many customers have also noted that the prices at Trust Group UK are very reasonable compared to other dealers in the area.Amenities
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air conditioning -
vehicle servicing
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free wi-fi
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car finance
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showroom
FAQ
What Skoda models do you offer and what are their features?
We offer a range of Skoda models including the Citigo, Fabia, Octavia, Karoq, Kodiaq, and Superb. Each model has its own unique features, but common features across the range include advanced safety features, fuel efficiency, spacious interiors, and modern technology.Do you offer financing options? If so, what are the terms?
Yes, we offer financing options for purchasing Skoda vehicles. The terms of the financing will depend on various factors such as credit history, down payment, and the specific vehicle being purchased. Our finance team will work with customers to find the best financing options for their individual needs.What kind of warranties do you offer for your Skoda vehicles?
We offer a standard manufacturer's warranty on all new Skoda vehicles, which includes a 3-year/60,000-mile warranty. Additionally, customers can purchase extended warranties for added peace of mind.Do you provide maintenance and repair services for Skoda cars? If so, what is included in the service?
Yes, we have a Skoda-approved service center that provides maintenance and repair services for Skoda cars. Our services include regular maintenance such as oil changes and tire rotations, as well as more complex repairs. Our skilled technicians use genuine Skoda parts and accessories to ensure the best quality service for our customers.What is your customer satisfaction rating and can you provide references or testimonials from previous customers?
We take pride in providing excellent customer service and have a high customer satisfaction rating. We have received positive feedback from many of our customers and are happy to provide references and testimonials upon request.Reviews
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Jeff Robinson
We had a text from the untrustworthy group reading. "Your vehicle is pending some maintenance work. Please call or book in online." So the car was then booked in. Turns out that this was just a marketing ploy and there was not something that had to be done at all. So we wasted 3 hours travelling and the cost of a hire car. To my mind this was all just a scam. I will never deal with untrustworthy group again to the point it has point me off owning a VW.
27-05-2022
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Paul Hodgson
Absolutely brilliant service , purchased a car from them no pressure at all fabulous customer service , I’ve never felt so comfortable walking into a place and never being hunted by salespeople trying to sell sell sell , Emma the sales executive was more than helpful we felt at ease also the manager mark never pressured us into anything Thank you guys would definitely recommend 100%
27-05-2022
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Stephen Morton Prior
Be very careful in dealing with this organisation. They hide behind terms and conditions which they do not make you aware of, unless asked and their approach to customer serivce is beyond appalling in my experience. Had the misfortune of dealing with their sales team who treated me with utter contempt. Needless to say, I am not buying a car from them.
27-05-2021
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Mystery Shopper
We used to take our VWs to coach craft in Willenhall ... where the service and customer care was excellent....they unfortunately were closed down by the Johnsons VW group a few years back and their local branch is based in Birmingham bit too far for us. But our experience of VW Stourbridge service team was Simply awful... my wife’s car was running perfectly fine until we brought her car into this so called VW franchise. £273 for a minor service for a car that was running perfectly fine .... service detected faults in suspension so further £463 paid out. Bare in mind we had not issues with the car at this point but for peace of mind we decided to follow their advice. So 2 months later, engine management light comes on ... phone them up to discuss but very uninterested ... no after care skills at all! If someone has paid over £700 on a service the least that a company can do is listen to the concerns of the customer and ask them to bring the car in for a check over and reassurance ... nope ... I quote ‘sometimes sensors can be knocked during a service ... it’s probably that’..... simply awful customer service! My first and last service with this VW franchise and going forward I will stay away from this ‘DO NOT’ Trust group altogether... I suggest you do your homework before booking your car in!
27-05-2021
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Simon Sheppard
All I can do is give you advise, the Stourbridge branch are not to be trusted. Mainly the service department, basically over charging (Wolverhampton branch quoted less) and under delivering with customer service . I've had problems with this branch before with my wife's car, BUT I gave them a second change. I suggest the Dealer Principal actual takes note and perhaps, gets some tips and training for his staff from the Wolverhampton branch.
27-05-2021
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Robert Brookes
27-05-2021
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Alma Greensill
Brought a 4 year old VW Polo two weeks ago and we are really pleased. The service from Ashley Hodgkins was excellent, from arranging a test drive to purchasing the car. Loved the little video messages and follow up call to check we were happy with our purchase. Would highly recommend 😊
27-05-2020
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George Brown
Today finished a 5 year service plan and discovered they charged £1.20 per direct debit that equated to over 6% of what I paid. The invoices they gave me for serving and mots did not include VAT in the 'total cost owing' so the balance repayment I was expecting did not turn up. Had I realised the true charge I would have cancelled the plan. DO NOT UNDER ANY CIRCUMSTANCES do business with this Group !!! The review will not let me post with no stars hence the 1 star rating.
27-05-2020
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Mark Taylor
Recent service carried out to Polo. Thanks to Ben for no nonsense good old fashioned customer service. Work completed on time and to quote. Thank you.
27-05-2020
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Brian Forgester
One word ATROCIOUS ! I would not recommend this company to anyone wanting a VW. A relative of ours worked with the Trust Group and I was shocked to hear some of the stories.
27-05-2020
