Trek Bicycle Manchester Piccadilly

FAQ

Reviews

• 

  Aaron Barratt

  I've bought two bikes from Trek and they've been fantastic each time. The first time was my first "real" bike and they were great at talking me through everything and getting me setup Came back for an upgrade after catching the N+1 bug and they were just as great as the first time

  25-05-2023
• 

  Kristian A

  Was experiencing problems with my road bike brakes recently. I considered using Trek due to their experience in building high performance road bikes similar to my Canyon. Took it in expecting to only have the brakes replaced (disc brake and pads which undoubtedly needed doing). However, they identified a whole host of other items supposedly needing replacement, including brake fluid (possibly true considering problems I’d had with the brakes), cassette, chain, handlebar tape. Bearing in mind the bike is three years old and has been looked after, I was particularly sceptical of the cassette needing replacement. Found that the cost of the work was going to be over £300. The next day, I phoned to ask if they could leave the cassette as it had been working fine for me, as well as handlebar tape as it was just a bit scuffed and hadn’t been bothering me, but they insisted they won’t release the bike back to me on health and safety grounds and that both the cassette and handlebar tape needed to be replaced (alarm bells started to ring at this point). I reluctantly agreed to avoid conflict and now massively regret this. They said would be finished by midday the next day. The next morning, they told me it would be by the end of the day. At 4pm, I phoned to ask when it would be ready to collect. They said it won’t be finished by end of the day with no answer as to why. I insisted it needed to be that day as I needed it that evening and they’d already promised it would be, so low and behold, they could get it done after all. Upon receiving the bike back, I found they’d discarded my old cassette despite the invoice stating they’d return it to me. I found very soon that I was having problems with my gears tripping. I also found that just after a week, the whole drivetrain was starting to rust, so I suspect they didn’t even oil the chain as part of a full service. I’m now having to pay for a reputable local repair company to rectify the issues. I wish I’d known about the independent repair guy beforehand. I urge anyone else considering Trek for a service to look around first. I won’t be using them again.

  22-05-2023
• 

  paul thornborough

  Excellent service from the staff here. Incredibly knowledgeable, helpful and speedy at resolving all my bike issues. Fully recommend!

  20-05-2023
• 

  Telma Sandrini

  I am new to cycling and I made a decision to buy a road bike. Before choosing the bike, I had a bike fit with Matt Hallam at Crimson Performance who suggested going for a Trek Domane. I got in touch w/ Liam and his team at Trek Manchester, shared my bike fit measurements and in a matter of weeks I had my new Domane set up exactly as per my bike fit. Liam and his team were fantastic, extremely helpful (and patient ;) ). Being new to the sport, I was a bit apprehensive and insecure, but Trek’s guys made me feel very welcoming. And my new DOMANE .. wow .. it’s simply brilliant ! Fast, stable and SUPER comfortable (that was one of big concerns). I could not be happier with THE bike itself but also with the experience I had a Trek Manchester. Thanks VERY much guys !

  13-05-2023
• 

  Ian Edwards

  Thanks to the mechanics at the start of the Tour de Manc for sorting out my bent hanger. You did an excellent job and saved me from 100k of missed changes and wrong gears. It was perfect

  06-05-2023
• 

  Andrew Nelson

  Great service from the team, from initial contact through to delivery. Had a slight delay with delivery which they addressed promptly, and they threw in a set of complimentary pedals, which was a nice touch.

  29-04-2023
• 

  Colin Garside

  Boutique cycling store

  27-04-2023
• 

  Andy Appleton

  Matthew was superb! From my initial enquiry right up to collection, Matthew gave excellent customer service! His product knowledge (and advice) was second to none and very much appreciated. #superstar Trek Manchester is highly recommended 👌

  27-04-2023
• 

  Cathie Jasper

  Fantastic experience and service from the staff at Trek Bike Manchester Piccadilly. I looked online first and had a few ideas of what I wanted (non electric) to replace my old and second hand Raleigh 'sit up and beg' bike. I had some questions, and as a 64 year old grey haired overweight social female cyclist (although I do a fair few miles per week now I have retired!) it is fair to say l went into the shop with some intrepidation. The staff don't know it but if I had felt that they were dismissive , condescending or non inclusive, I would have taken my business elsewhere. As it was, I have had fantastic service at all points - I asked questions that were answered, I was given time to look / sit on bikes and discuss them, and information was given and explained well. I ordered 2 bikes to try out and then returned to test ride them both. I opted for the DS3 version 5 (larger wheels), was given advice on how to maintain the chain etc and rode it home. I have had it about 3 weeks and I love it! It has received many compliments from fellow female cyclists and I have used it loads and on lots of longer rides. Today I was returning from a ride through Manchester City centre when my rear tyre went flat, I was passing Trek and they looked at it and replaced the inner tube straightaway, no charge. Again, wonderful service and I cannot fault them in anyway. This will be my forever bike until I need the electric version, but rest assured Trek Piccadilly, I will buy it from you! I sing your praises to my fellow cyclists and I thank you for your service so far!

  27-04-2023
• 

  Ash Edwards

  27-04-2023