Transport Focus
Transport Focus is a research institute based in London, England. They specialize in providing insights and analysis on the transport industry. Their work includes conducting surveys, gathering data, and producing reports that help inform policy decisions. In addition, Transport Focus offers resources and information on jobs and education opportunities in the transport sector.
Introduction to Transport Focus
Transport Focus is a research institute that aims to improve the experience of customers using public transportation in England. The company was established in 2014 and it is unique because it is an independent watchdog that represents the interest of all passengers and road users in England.Services & products
Transport Focus offers a range of services to improve the experience of transport users, including conducting research to identify passenger priorities and concerns, promoting good practice among transport operators, and providing advice and support to transport users.Location
Transport Focus is located in London, in the area of Petty France. The area is home to a number of government buildings and offices, as well as some shops and cafes. Customers can expect to experience a busy and bustling atmosphere in the area. The nearest public transportation options to Transport Focus are St. James's Park Station, which is 0.2 miles away, Westminster Station, which is 0.5 miles away, and Victoria Station, which is 0.7 miles away.Benefits
Customers should choose Transport Focus because it is the only independent watchdog in England that represents the interest of all passengers and road users. The company is dedicated to improving the experience of public transportation users, and it works closely with transport operators to promote good practice and ensure that passenger needs are met.Good to know
Customers should be aware that Transport Focus is an independent watchdog, and it does not have the power to enforce changes or regulations in the transport industry. However, the company works closely with transport operators and regulators to promote good practice and ensure that passenger needs are met.Reviews
Customers have praised Transport Focus for its dedication to improving the experience of public transportation users in England. Many customers have reported positive experiences working with the company and have noted that Transport Focus is an important voice for passengers in the transport industry.Amenities
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library -
computer room
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conference room
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internship program
FAQ
What are the research areas and topics that your institute specializes in?
At Transport Focus, we specialize in research related to the transportation sector. Our research areas include passenger experience, user satisfaction, accessibility, road safety, and sustainability. We also conduct research on emerging transportation technologies and their impact on the sector.Can you provide examples of successful research projects conducted by your institute?
Yes, we have conducted several successful research projects in the past. One of our notable projects includes the National Rail Passenger Survey, which is the largest survey of rail users in the world. We have also conducted research on the accessibility of transport services for disabled passengers and the impact of roadworks on drivers' experience.How do you ensure the quality of research conducted by your institute?
We ensure the quality of our research by following rigorous research methodologies and adhering to ethical standards. Our research is peer-reviewed and scrutinized by independent experts before publication. We also collaborate with other research institutions and industry bodies to ensure that our research is up-to-date and relevant.What kind of funding opportunities are available for researchers affiliated with your institute?
We offer various funding opportunities for researchers affiliated with our institute. These include research grants, fellowships, and scholarships. We also provide opportunities for researchers to collaborate with industry partners and access funding from external sources.What kind of training and development opportunities do you offer for researchers and staff members?
We offer a range of training and development opportunities for our researchers and staff members. These include workshops, seminars, and training courses on research methodologies, data analysis, and communication skills. We also provide opportunities for our staff to attend conferences and present their research findings.Reviews
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Mitros Tziavaras (Mitros1973)
29-05-2022
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L2 2
This goes back a few years now, but Transport Focus did help me once get money for a hotel stay out of Arriva Trains Wales. However I never got an apology or an explanation of the blatant lies ATW had included in their previous responses.
29-05-2022
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peter lawson
I've read just a few reviews ref Transport Focus, all of them extremely negative. In contrast, my experience has been the opposite. The Trainline appear to hide behind a Customer Relations dept that relies on agents who don't listen to the customer's problem, don't understand the problem, are unable to articulate a response in writing and who offer no way of escalating a complaint. My demand for a refund on tickets purchased just before the March lockdown was simply refused. Transport Focus, on the other hand, listened, understood, approached The Trainline on my behalf and gained a refund within around 10 days. As far as I'm concerned, based on this one experience, they deserve 5 stars.
29-05-2021
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Toby Miller
Complaints should be sent to the ombudsman. Transport focus will simply ask the transport provider to reconsider. When the inevitable happens and there is no change in response, transport focus has no power to do anything. Don't waste your time, and go to the ombudsman instead.
29-05-2019
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Sue Johnson
Agree with the comments below. They are very cosy with the train companies and not accountable. They don't even have a complaints policy as they think they don't need one. Yet you have to chase and chase them for a response.
29-05-2019
