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Train Ticket Agencies

TransPennine Express

TransPennine Express is a train ticket agency based in Manchester, England. They specialize in providing travel and hotel services to their customers.

Introduction to TransPennine Express

TransPennine Express is a train ticket agency that was founded in 1996. The company's purpose is to provide efficient and reliable train services to customers traveling across the North of England and Scotland. What makes TransPennine Express unique is its commitment to providing high-quality customer service and its dedication to improving the travel experience for all customers.

Services & products

TransPennine Express offers a range of train services, including local and long-distance routes. Customers can buy tickets for these services online or through the company's mobile app. The company also offers various travel packages and deals for customers who are looking to save money on their travel expenses.

Location

TransPennine Express is located in Bridgewater House, which is situated in the heart of Manchester's city center. The area is known for its vibrant atmosphere and bustling nightlife, as well as its many restaurants, cafes, and shops. The company is conveniently located near several public transportation options, including Manchester Piccadilly Station (0.3 miles away), Manchester Oxford Road Station (0.4 miles away), and St. Peter's Square Tram Stop (0.2 miles away).

Benefits

Customers should choose TransPennine Express because of the company's commitment to providing high-quality customer service and its dedication to improving the travel experience for all customers. The company offers a range of travel packages and deals, making it an affordable option for those looking to travel across the North of England and Scotland.

Good to know

Customers should be aware that TransPennine Express may experience delays or cancellations due to unforeseen circumstances, such as severe weather or technical issues. However, the company is committed to keeping customers informed of any changes to their travel plans and offering support and assistance as needed.

Reviews

Customers have praised TransPennine Express for its reliable and efficient train services, as well as its friendly and helpful customer service. Some customers have noted that the company's prices can be slightly higher than other train ticket agencies, but overall, customers have been satisfied with their experiences traveling with TransPennine Express.

Amenities

  • amenity
    wi-fi
  • amenity
    online booking
  • amenity
    credit card payment
  • amenity
    refreshments
  • amenity
    air conditioning
  • amenity
    waiting area
  • amenity
    parking
  • amenity
    wheelchair accessibility
  • amenity
    travel advice

FAQ

What types of train tickets do you offer?

We offer a variety of train tickets including Advance, Off-Peak, Anytime, and Season tickets.

Can I make changes or cancellations to my train tickets after purchase?

Yes, changes and cancellations can be made to train tickets after purchase, depending on the type of ticket purchased and the terms and conditions associated with it.

Are there any discounts or promotions currently available for train tickets?

Yes, we offer various discounts and promotions throughout the year on our train tickets. Customers can check our website or sign up for our newsletter to stay updated on the latest offers.

What is your customer service support availability for train ticket inquiries or issues?

Our customer service support is available 24/7 to assist with any train ticket inquiries or issues. Customers can reach us via phone, email, or live chat.

How can I receive my train tickets – via electronic delivery or physical delivery?

Customers can choose to receive their train tickets via electronic delivery, which can be printed out or displayed on a mobile device, or physical delivery, which will be sent to the customer's address via post. The delivery options may vary depending on the type of ticket purchased.

Reviews

  • Chris Jeffery

    A great place to work.

    20-05-2023

  • Michael Ruddick

    Constantly cancelled services, never ending staff shortages. Do not use

    13-05-2023

  • Andrew Cromarty

    TPE from Edinburgh to Manchester airport 14th April 14:16: overcrowding beyond belief. TPE failed to respond for comment on the matter when asked their social media team.

    27-04-2023

  • James Price

    Wish I’d of checked the reviews out before upgrading to first class, all you get for a rather large fee is a different colour seat and that’s it! And they were filthy, the drop-down trays in front of you were disgusting completely stained from previous journeys and there’s zero offer of refreshments which I thought were complimentary on first class tickets??? However the two train conductors were proper pigging out on a the spare table seats available!! Absolutely awful. (This was the Hull - Huddersfield train 11:03 on 5th April 2023)

    27-04-2023

  • Ben

    Couldn’t give them a zero! How this company is still allowed to run this franchise is shocking. Today alone my train was cancelled and the next one was running 20 minutes late. Trains whilst modern and new, was filthy and the seats are so uncomfortable, had cramp for 20 minutes. Use your car, it’s more reliable

    27-03-2023

  • Richard

    Very mixed experience: train was cancelled no notice; awful food offering; boiling hot carriage on outward journey.

    27-03-2023

  • Michael

    Why do you cancel so many trains, even when there are no strikes? Awful service. Sort yourselves out!

    27-02-2023

  • Shaun Humber

    First class always makes for a pleasant trip.

    27-01-2023

  • Bob Shields

    The Trans Pennine Express (TPE) is very poorly run train company. My wife and i had first class tickets to go from Manchester to Glasgow on October 14, 2022. The train was canceled on our trip to the station. Fortunately, I was able to book tickets on another train to complete our journey almost on time. However, the process to get a refund for this canceled train has been excruciating. When contacted, TPE said that -- despite us purchasing the tickets on their website -- they had no responsibility for the refund. They referred us to Trainline -- another company. After several weeks of communicating with Trainline, we realized that RailEurope had sold us the tickets. I did not know that because i never got direct communication from RailEurope. RailEurope declined our refund request because this was now beyond 28 days. They did say that this 28 day limit was imposed by TPE and TPE could waive this limit. However, TPE denied this. I still have no refund and am taking this up with the UK Rail Ombudsman. It has been a very painful experience. I recommend that travelers do anything they can to avoid TPE -- fly, get a bus, ride a bike or even walk.

    27-01-2023

  • Alison Goldfinch

    Great as always, even during the disruptions.

    27-12-2022