Trainline
Trainline is a leading train ticket agency based in London, England. They specialize in providing travel and hotel services to their customers. With a focus on convenience and affordability, Trainline offers a wide range of options for travelers looking to book train tickets and accommodations. Their commitment to customer satisfaction has made them a trusted name in the industry.
Introduction to Trainline
Trainline is a UK-based train ticket agency that was founded in 1997. Their main purpose is to simplify train travel for customers by providing an easy-to-use booking platform. Trainline is unique in that they offer a wide range of rail and coach services across Europe. Their website and app allow customers to book and manage their train journeys effortlessly.Services & Products
Trainline offers a variety of rail and coach services across Europe. Customers can book train tickets, compare prices, and view schedules. They also offer travel insurance and car rentals. Trainline's website and app provide customers with real-time updates on train times and delays, making it easy to plan their journey.Location
Trainline is located in the heart of London, specifically in Holborn. This area is known for its bustling atmosphere and is home to many businesses, restaurants, and shops. Customers can expect a lively environment and plenty of things to do in the area. The three closest public transportation options are the Holborn Underground Station (0.2 miles), Chancery Lane Underground Station (0.3 miles), and Farringdon Train Station (0.6 miles).Benefits
Trainline offers a convenient and hassle-free way to book train tickets and manage your journey. Their platform is user-friendly and provides customers with real-time updates on train times and delays. They also offer competitive prices and a wide range of travel services, making it easy to plan your trip all in one place.Good to Know
Customers should be aware that Trainline charges a booking fee for each ticket purchased. Additionally, they offer a mobile ticket option for select train services, so customers should ensure they have access to a smartphone or device capable of displaying their ticket before booking.Reviews
Customers have praised Trainline for their easy-to-use platform and competitive prices. Many have also noted the convenience of being able to book and manage their entire journey in one place. Some reviews have noted issues with customer service and the booking fee, but overall, Trainline has received positive feedback from customers.Amenities
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wi-fi -
online booking
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credit card payment
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air conditioning
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waiting area
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wheelchair accessibility
FAQ
What types of train tickets do you offer?
We offer a variety of train tickets, including standard tickets, first-class tickets, flexible tickets, and advance tickets.Can I make changes or cancellations to my train tickets after purchase?
Yes, in most cases, you can make changes or cancellations to your train tickets after purchase. However, the rules and fees for changes and cancellations vary depending on the type of ticket you purchased. It's best to check the terms and conditions of your ticket or contact our customer service support for assistance.Are there any discounts or promotions currently available for train tickets?
Yes, we often have discounts and promotions available for train tickets. You can check our website or sign up for our newsletter to stay updated on any current offers.What is your customer service support availability for train ticket inquiries or issues?
Our customer service support is available 24/7 to assist with any train ticket inquiries or issues. You can contact us through our website, mobile app, or by phone.How can I receive my train tickets – via electronic delivery or physical delivery?
You can choose to receive your train tickets via electronic delivery, which includes a mobile ticket or a print-at-home ticket, or physical delivery, which includes a paper ticket sent to your address. The delivery options available may vary depending on the train operator and the type of ticket you purchased.Reviews
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Reda Zniber
Their product is Dysfunctional. I have been trying to pay for a ticket with several credit cards and it just won’t let me pay! 2023 and companies like this still struggle with payment solutions. How do you expect your business to succeed if you make it hard for your customers to pay you? Never again
25-05-2023
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Gautam Sharma
20-05-2023
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Edward Corcoran
It is cheaper to buy the tickets at the station than from this lot. Seems a bit pointless to me on this basis. Have never used before, and after discovering this today will most definitely not consider using again.
20-05-2023
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alfonso rodriguez
(Translated by Google) Run away from this company. The discounts of the railway companies that provide the service do not apply. Also, customer service treats you like you're dumb (Original) Huid de esta compañía. No aplican los descuentos de las empresas ferroviarias que prestan el servicio. Además, el servicio de atención al cliente te trata como si fueras tonto
06-05-2023
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T Mähler
AVOID THIS PLATFORM 😡. WAITING MORE THAN 6 MONTHS TO GET REFUND BACK FROM CANCELLED TRAIN. WHICH THEY ALREADY RECEIVED FROM RAILWAY COMPANY. IT'S A SCAM.
27-04-2023
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Christof Rainer
(Translated by Google) No ticket received by email, support absolutely not helpful. Never again! (Original) Kein Ticket per Email erhalten, Support absolut nicht hilfsbereit. Nie wieder!
27-04-2023
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Елена Збышко
(Translated by Google) Be attentive! If you made a mistake, no one from this company will come to your meeting and will not refund the money!!! In today's world, the company makes money from the mistakes of its customers. Total disappointment (Original) Будьте уважні! Якщо ви зробили помилку ніхто з цієї компанії не піде вам на зустріч і не поверне кошти!!! В сучасному світі компанія заробляє на помилках своїх клієнтів. Повне розчарування
27-04-2023
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David Jesus
Nice place 😊
27-03-2023
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aci
Booked a coach ticket via the app. Clicked to process the payment but within the app the on screen payment processing wheel kept spinning before eventually timing out - delivering no confirmation of purchase notification within the app. Without the confirmation notification I pressumed the payment had timed out. So within the same minute I tried again, and after more lagging of the buffering wheel on screen the confirmation notification appeared. I presumed I had purchased one ticket, having received the payment notification. I checked my bank account when traveling on the coach a couple of hours later to see I have been charged twice. I have contacted customer support who said they would not refund the first payment (both exactly the same ticket & purchased at the same time) as it was a non refundable ticket type. I explained I would not buy two of the same ticket for the same trip knowingly, and explained that I had encountered lagging and timeout within the app, and that due to the app timeout I received no confirmation of the first payment. I was told that no refund could be given due to the ticket type and I could contact national express - yet I didn't have any issues with the national express app not working properly?! I am now seeking a resolution to this and will avoid using the app altogether in the meantime if there is a chance I can face issues with poor payment processing, if this issue was to happen when paying for more expensive journeys then due to Trainlines customer service policy it simply is not worth the risk of financial loss by using the Trainline service at all. Very disappointing.
27-03-2023
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Andrew D'Ambrosi
I forgot to bring my weekly season ticket for a day and had to pay for travel both ways even with proof of purchase you can CLEARLY SEE I PURCHASED A WEEKLY SEASON TICKET VIA ONLINE APP AND I HAVE THE PURCHASING CARD AND ID. Why can I not just reprint the ticket?
27-03-2023
