Trailfinders York
Trailfinders York is a travel agency located in York, England. They specialize in providing services such as airline ticket agencies, cruise agencies, and sightseeing tour agencies. Additionally, they offer travel and hotel services to their customers. With their expertise in the travel industry, Trailfinders York is dedicated to providing their clients with the best possible travel experience.
Introduction to Trailfinders York
Trailfinders York is a travel agency that has been providing exceptional services to customers for over 49 years. The company was established in 1970 and has since become one of the most reputable travel agencies in the UK. What makes Trailfinders York unique is their personalized approach to travel planning. They take the time to understand their customers' preferences and tailor their recommendations accordingly.Services & products
Trailfinders York offers a wide range of services to their customers. They specialize in airline ticket agencies, cruise agencies, and sightseeing tour agencies. Customers can also book their hotels and other travel accommodations through Trailfinders. The company provides travel insurance as well.Location
Trailfinders York is located in the heart of York, at 38 Stonegate. Stonegate is a beautiful pedestrian street in the city center that is lined with shops, cafes, and restaurants. Customers can expect to find a mix of independent and chain businesses in the area. The closest public transportation options are the York train station, which is 0.7 miles away, the Rougier Street bus stop, which is 0.3 miles away, and the Museum Street bus stop, which is 0.2 miles away.Benefits
Customers should choose Trailfinders York because of their expertise and exceptional customer service. The staff is knowledgeable and experienced, and they go above and beyond to ensure that their customers have an unforgettable travel experience. Trailfinders has access to exclusive travel deals and discounts that customers won't find anywhere else.Good to know
Customers should be aware that Trailfinders York is closed on Sundays. However, customers can still book their travel online or through the company's 24-hour emergency helpline.Reviews
Customers rave about Trailfinders York's exceptional customer service and attention to detail. They appreciate the personalized travel recommendations and the staff's willingness to go above and beyond to ensure their travel plans are perfect. Many customers also note that Trailfinders offers competitive prices and access to exclusive travel deals.Amenities
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online booking -
mobile app
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free wi-fi
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wheelchair accessibility
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cancellation policy
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wi-fi
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guided tour
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customized tour
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city tour
FAQ
What are the pricing options for different types of cruises available with your agency?
At Trailfinders York, we offer a wide range of cruises that cater to different budgets and preferences. Our pricing options vary depending on the type of cruise, duration, and destination. We can provide you with a detailed quote that includes all costs associated with your chosen cruise package.Can you customize your sightseeing tour packages according to my preferences?
Yes, we can customize our sightseeing tour packages to match your preferences and interests. Our team of travel experts can work with you to create a personalized itinerary that includes all the sights and activities you want to experience. We can also suggest additional activities and attractions that may interest you.What is your cancellation policy for sightseeing tour bookings?
Our cancellation policy for sightseeing tour bookings varies depending on the tour operator and the terms and conditions of the booking. We will provide you with a clear and concise cancellation policy before you make your booking, so you are aware of any fees or penalties that may apply.What are the cancellation and refund policies?
Our cancellation and refund policies vary depending on the type of booking and the terms and conditions of the supplier. We will provide you with a clear and concise cancellation and refund policy before you make your booking, so you are aware of any fees or penalties that may apply. We always strive to work with our customers to find a resolution that is fair and reasonable for all parties.Is there a customer support team available 24/7?
At Trailfinders York, we have a dedicated customer support team that is available to assist you during our regular business hours. However, we do not offer 24/7 customer support. If you require assistance outside of our regular business hours, please send us an email or leave a message, and we will get back to you as soon as possible.Reviews
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Gwilko
Great place to plan and book exciting and adventurous holidays
22-05-2023
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skip offwork
Outstanding. Lucy could not have been more efficient or helpful in customising a diving and a ski-ing holiday for me. Thank you.
08-05-2023
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alexandra nixon
Extremely disappointed. Went all the way to york today as I was highly recommended you. Arrived at 11 and waited about 40-50 minutes. There was 2 other couple waiting infront so we knew we would be an even longer waiting. So we said we would go shopping and come back. No staff mentioned appointments to us as I would have said when’s best to come back. We arrived back at 12.50 and the two couples what was infront was been seen so we knew we wouldn’t have much longer, 30 minutes later another couple walked in and a staff member came up to me and said the other couple was told to come back so they will be seen first. I was fuming as that same member of staff knew we was there before and didn’t say I word. Will not recommend you to anyone.
29-01-2023
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alison dewsnap-cooper
Not one star. Very bad handling of a very sensitive situation. No call back. I have sent an email to your support line. Please do get in contact
29-11-2022
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Soph S-J
The rudest manager I've ever come across...shocking customer service from Gavin. My fiancé and I visited the store a few weeks ago, to enquire about our potential trip to California in a years' time. When specifically asked for my opinion about the quote (I wouldn't have said anything otherwise), I said thank you but am confident I can find a better deal elsewhere. Gavin then tried to get in to an argument with me, and made me feel so uncomfortable - I've never been spoken to so condescendingly! I've since found a deal half the price of what Gavin quoted, and have booked my California holiday for next year elsewhere (which is a shame as I was so eager to use Trailfinders for the first time!). Having said this, the other member of staff in the store at the time (unfortunately didn't get his name) was extremely pleasant, friendly, and welcoming - just the service we were hoping for! So disappointing...
29-10-2022
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Chris Holmes
Thought I would give Trailfiders a go as they have good reviews. Was after a luxury last minute holiday. 20+ calls in the queue before me. Went elsewhere and got sorted on the day. I appreciate airline cancellations will be creating higher call volumes than normal. May try again for my next special holiday.
29-08-2022
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John Hermon
29-06-2022
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Di R-m
Very helpful staff.
29-05-2022
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Katie Boston
Unwelcoming and disinterested. I’ll do it myself on the internet.
29-05-2022
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JD & MB Sanders
Visited the Trailfinders office for pre arranged appointment in York. Bright, organised as we went in with a warm welcome. Met Gavin who dealt with our business in a friendly helpful and knowledgeable way. Felt confident and safe with his findings and our flights Would recommend and use the service again. Thank you.
29-05-2022
