Tower Hamlets Homes
Tower Hamlets Homes is a company based in London, England. They specialize in providing services to residents' associations and associations.
Introduction to Tower Hamlets Homes
Tower Hamlets Homes is a housing association based in London, England. Established in 2008, the company's main purpose is to manage and maintain social housing in the Tower Hamlets area. They are unique in that they are a resident-led organization, with a board made up of residents' association members.Services & Products
Tower Hamlets Homes offers a range of services to its customers, including repairs and maintenance of their homes, tenancy support, and community initiatives. Customers can also report repairs and access information about their tenancy through the company's online portal.Location
Tower Hamlets Homes is located in the City Reach building, which is situated in the Greenwich View Place area of London. The area is primarily commercial, with a mix of office buildings and residential apartments. There are several cafes and restaurants in the area, as well as a small supermarket. The closest public transportation options are the DLR at South Quay (0.3 miles), Canary Wharf underground station (0.6 miles), and the Thames Clipper at Canary Wharf Pier (0.6 miles).Benefits
Customers should choose Tower Hamlets Homes because of their commitment to resident involvement and satisfaction. As a resident-led organization, they prioritize the needs of their customers and work to provide quality services and support.Good to know
Customers should be aware that Tower Hamlets Homes only manages social housing in the Tower Hamlets area and is not a private rental company.Reviews
Customers have praised Tower Hamlets Homes for their responsive and helpful customer service, as well as their commitment to involving residents in decision-making processes. However, some have noted that repairs can take longer than expected to be completed.Amenities
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meeting room -
parking lot
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library
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security system
FAQ
What services do you specifically offer to residents' associations?
We offer a range of services to residents' associations including financial management, maintenance and repairs, tenancy management, and community engagement.How experienced is your team in managing residents' associations?
Our team has extensive experience in managing residents' associations, with many years of experience in the field.Can you provide references or testimonials from other residents' associations you have worked with?
Yes, we can provide references and testimonials from other residents' associations we have worked with to demonstrate our track record of success and customer satisfaction.What is your approach to resolving conflicts or disputes within a residents' association?
Our approach to resolving conflicts or disputes within a residents' association is to first listen carefully to all parties involved, and then work collaboratively to find a solution that meets everyone's needs. We prioritize open communication and transparency throughout the process.How do you ensure transparent and accountable financial management for the residents' association?
We ensure transparent and accountable financial management for the residents' association by maintaining accurate records of all financial transactions, providing regular financial reports to the association, and ensuring compliance with all relevant regulations and guidelines. We also work closely with the association to develop and maintain a budget that meets their needs and goals.Reviews
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Mickael Pieters
The worst people you can ever encounter - extremely poor work ethic, incredibly incompetent, shockingly disrespectful. It's amazing to experience the failure of a public instution to this level... I hope deep down you know and realise the impact you unfortunately have on people who don't have a choice but to have to work and interact with you. Probably the worse borough of the entire UK
26-05-2023
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Ben Savill
The only bad thing about East London is our utterly appalling council, and its rotting spawn of a subsidiary, Tower Hamlets Homes. Need a repair done? Strap in and prepare to wait for months, as their incompetent staff fail you at every point in the process.
24-05-2023
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Alexander Walpole
Awful - not fit for purpose
22-05-2023
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Lionette Regina
They do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance in heaven that they are true. I was born and raised in this borough, volunteered my time to give back to the community over the years. I have never expected to be handed everything and we’ll aware of the housing crisis, all I ever asked was for them to help me find a property that is properly licensed and approved by the council within the private rented sector. I am now very ill due to the stress of living in the unlicensed HMO I’ve been residing in. I cannot work anymore and I can’t do things on my own. If the council had helped earlier, I would not be in this position and still be able to work, now they will tell me I should just move somewhere cheaper so I can be out of their way. I will not allow this. One of the workers had the nerve to tell me not to let this get to me mentally, like I haven’t lost everything. Another worker who was actually my caseworker a couple of years back asked me not to bother him again when I asked for help. To top it off, I’ve been paying rent to people that illegally tossed my belongings outside and forced me to change the locks. (because I reported them and refused to leave without an valid notice) I had to pay £200 out of my own pocket and I’m still paying rent. The landlord and agents occupying the property are criminals and the council are well aware of this. Who do you think advised me to cripple myself financially like this? TOWER HAMLETS COUNCIL. They do not show authority but have the audacity to call themselves one. The mayor of this borough should be hanging his head in shame, no integrity and no dignity. I hope everyone had their chance to get justice for themselves because this is beyond deplorable. I will be pursuing this and making sure everyone knows how corrupt things have become. I hope they read these reviews, every single one of them. I want them to question their moral compass if they have any. Maybe others will eventually move on and let them get away with this, but I will not. When you have lost everything with barely anything left to lose, you have all the time in the world.
06-05-2023
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L Jay UU
Not much better than the borough newham. Tower hamlets has a bad reputation.
29-04-2023
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Naima Ali
Make you wait for hours on the phone just to end the call. Bad management hence bad service. General enquiries office needs to be investigated and phone calls listened to.
27-04-2023
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Naseem Rashid
You have to wait 2hrs for someone to answer the call and when you do they hang up towerhamlets homes needs to be investigated asap
27-04-2023
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yas ali
Tower Hamlets Homes are a disgrace.Just waste millions of public money every year.Overstaffed,especially caretakers.Barely have one hours work a day because there are so many of them,and can't even be bothered to do that.Just sit in their accommodation for hours till they disappear home early afternoon.Paid to work from 8 to 4,reality is ,finished by 10,over 2 hour lunch break,do their banking,shopping in work time,then home.Can't even spare 2 mins to empty a bin.Abysmal service.
27-03-2023
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SPITBLUE
27-03-2023
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Khusna Parvin
If I had a change I would rate them 0 I have experienced the worse time with mears and council. I had damp and mould in my bedroom which took them 2 months to complete. Within this 2 months they messed me around so many times missed appointments not going back and updating system with progress of what step needs doing next.Rude and arrogant workers. Lack of communication and it takes them weeks before they give you an appointment and when they do not attend. I have been disgusted with the job and I have written emails back and fourth were they say sorry and someone will contact me however they even failed that. DISGUSTING never recommend mears and tower hamlets.
27-02-2023
