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Reviews

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  Rosie Lamb

  Our trip to Bangkok, Hanoi and Angkor Wat was planned and booked by Philip, we had an amazing time, flights, transfers, hotels and trips were all perfect, lovely people and great memories, thank you!

  27-05-2020
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  Anuum X

  We booked a tour to Asia in 4 different countries last August. They took full payments for the flight and hotels on the same day! I can confidently say I will never book with them again! When we arrived to Singapore we were told the agency haven't paid for the hotel yet so we had to wait a good few hours before we could check in considering we landed at night. We then then went to Bangkok and were told we need to pay extra as we arrived in the morning. The agency told us to pay them cash and we would get refund from them, despite sending the receipt we still haven't had our refund for paying extra money at the hotel. We were told we can both have 30kg luggage each for free however it wasn't made clear that we had to pay for them for all the flights in between!! When rang agency, we were told its written at the bottom of the paper (written in the smallest print) but the agent not once mentioned it. We ended up paying a lot for luggages and hotels on top of what we had already paid!! So ensure to check all these things with them booking it.

  27-05-2019
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  Laura Jones

  I'll be honest, when we first booked our trip with Tour Center I thought it was too good to be true for the price, but we're back and we had the best time of our lives! Everything ran smoothly, and yes the flights were a bit long winded (not direct flights) but for the price totally worth it! Special thank you to Jayden who arranged this trip for us, and was incredibly professional, and really wanted to make sure we got to our destination safely and were okay. Thanks again Tour Center! We will be in touch to book another trip with you as soon as we can!

  27-05-2019
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  Amber-Jean Neale

  DO NOT USE THIS COMPANY! Since booking a holiday with this company and more specifically a man called Blake, my mother has been harassed about upgrades and then when she finally agreed to hear a deal on the hotel Blake informed her that it was unavailable and so is the one we booked so he booked us into the first thing he found which was awful and nothing like what we originally booked. They are refusing to refund us as my mum agreed to view the upgrade. There was more drama with the flights, but you get the idea. Awful customer service, horrendous treatment. Still waiting for a reply to what they’re going to do about it.

  27-05-2019
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  Lauren Parsons

  I'd bought my partner a holiday for his birthday for just under £1000 from tourcenter. Sadly my partner died in an accident before we could go. I phoned them up and explained what had happened and had given them more than 3 months notice, they said I could only have less than a third of the £1000 They had no empathy on the phone and whilst I was crying on the phone finished the conversation with "Have a nice day". If you book with them, I hope nothing terrible happens as I wouldn't expect much back if it does.

  27-05-2019
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  graeme kenna

  Very effectively organised a break to Berlin, and even though paid bargain price for it, excellent after sales service. Thank you Robert

  27-05-2019
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  Rhian Powell

  Angelo at Tour Center was so helpful. He provided me with great advice and assistance. Very professional and responded to my queries very promptly and efficiently.

  27-05-2019
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  M15HY A

  DO NOT USE THIS COMPANY AVOID AT ALL COSTS!! HERE'S TO WHY.. I recently booked through tour centre a multi trip package which included bangkok, malaysia & bali for two weeks. Upon booking we were told that all 3 accomodations were 4*- 5* with fantastic reviews and they upgraded us to deluxe rooms being that tad excited to travel the agent pushed us to review them on feefo as 5 star which i gladly went back and changed! When we arrived at bangkok they were not informed by agent of our arrival! Bali was horrendous!! me and my husband was disgusted by the sleeping conditions of the hotel. It looked nothing like the pictures and was in no habitable state. the room had visible mould stains on the upholstery so I politely asked to change room. This was a health hazard for my husband who had an allergy anyway. We got offered rooms all in dire state of condition The bathroom had blood stains on the floor tiles, which is not acceptable standard for 1 star hotel and definitely did not live up to 4 star standard. We had no choice but to book an alternative hotel. I was promised a refund It is now 6 weeks since i been back it is sat with Lana the complaints officer who is hardly in the office or sends me the same template email on return! awaiting a response from the supplier!

  27-05-2019
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  ian harper

  DO NOT USE THIS COMPANY! HERE IS WHY We saw an offer on Wowcher for a trip to Amsterdam. From the start we should have seen the warning signs - We wanted to fly out and return London Southend as advertised, but "Russel" wanted us to travel from and o London Standsted!. This incurred a premium, which, despite disagreeing with, we agreed to a compromise (We had already paid Wowcher, so felt we had little choice). By way of an apology, and while pressing us to give them 5* rating on Trust Pilot and Feefo before "Russell" advised that they would arrange an upgrade to our hotel room for the inconvenience caused. Moving forward, we tried to confirm our Flight details and were advised by Easyjet that due to the way the booking was made by Tour Centre we were unable to confirm the seats for two members of our party. Thankfully, we spoke with Easyjet who sorted out when we arrived at the Airport today. Arriving at the Hotel, surprise surprise, No upgrade. I spoke to the Hotel and they advised they would need confirmation from the tour operator - Turns out Tour Center have a partner booking company!!!!! I called "Russel" and was after a 20 minute call, told I had to pay it, send a copy of the receipt (which we again reluctantly did)., and he "might" get the funds reimbursed after this 'Partner" company had been consulted. We did this within 30 minutes and within 2 hours had the reply back - Flatly refusing any responsibility. THAT'S WHY I WON'T RECOMMEND

  27-05-2019
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  Neshe Esref

  we booked a deal from groupon to disney land and it was a bargain. will be booking again!

  27-05-2019