Touchstone - London
Touchstone London is a reputable company based in London, England. They specialize in Condominium Rental Agencies and Real Estate & Housing services. With their expertise in the industry, they provide exceptional services to their clients. Touchstone London is committed to delivering quality and reliable solutions to meet the needs of their customers.
Introduction to Touchstone London
Touchstone London is a condominium rental agency located in London, England. The company was founded in 2013 with the goal of providing exceptional customer service and personalized attention to their clients. What sets Touchstone London apart from other rental agencies is their commitment to finding the perfect home for each individual client, and their extensive knowledge of the London housing market.Services & Products
Touchstone London offers a wide range of rental properties throughout London, including apartments, townhouses, and luxury homes. In addition to finding the perfect rental property, they also offer property management services for landlords and investors, helping to ensure that their properties are well-maintained and profitable.Location
The Touchstone London office is located in the heart of London, on Grays Inn Road. The surrounding area is a bustling commercial district, with a mix of businesses and residential properties. Customers can expect to find a variety of shops, restaurants, and cafes in the area, as well as easy access to public transportation options. The three closest options are Chancery Lane Station (0.2 miles), King's Cross St. Pancras Station (0.8 miles), and Farringdon Station (0.3 miles).Benefits
Customers should choose Touchstone London because of their dedication to providing exceptional customer service and personalized attention. Their team of experienced professionals is committed to finding the perfect rental property for each individual client, and they work tirelessly to ensure that their clients are happy and satisfied with their new homes. In addition, their extensive knowledge of the London housing market and their property management services make them a one-stop-shop for all of their clients' rental needs.Good to Know
Customers should be aware that Touchstone London specializes in high-end rental properties, and their services may not be suitable for everyone's budget. However, they are committed to finding the perfect home for each individual client, regardless of their budget, and they offer a range of properties at various price points.Reviews
Customers rave about Touchstone London's exceptional customer service and personalized attention. Many reviewers note that the team goes above and beyond to ensure that their clients are happy and satisfied with their new homes, and that they are always available to answer questions and provide support. Overall, customers highly recommend Touchstone London for their professionalism, knowledge, and dedication to their clients.Amenities
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parking -
security
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furnished
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air conditioning
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on-site maintenance
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washer-dryer
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elevator
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kitchen appliances
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24-hour concierge
FAQ
What is the process for finding and renting a condominium through your agency?
At Touchstone London, we have a team of experienced agents who will assist you in finding and renting a condominium. You can start by browsing our website to view available properties or by contacting our office directly. Once you have found a property that interests you, we will schedule a viewing and provide you with all the necessary information regarding the rental process. Our agents will guide you through the application process, which includes completing an application form, providing references, and signing the lease agreement.What types of condominiums do you have available for rent and what are the rental rates?
We offer a wide range of condominiums for rent, including studio, one-bedroom, two-bedroom, and three-bedroom units. The rental rates vary depending on the size, location, and amenities of the property. You can view our current listings on our website or contact our office for more information.What amenities do the condominiums typically include?
Our condominiums typically include amenities such as a fully equipped kitchen, laundry facilities, Wi-Fi, cable TV, and access to on-site facilities such as gyms, swimming pools, and 24-hour security. Some properties may also include parking, balconies, and outdoor spaces.What is the length of the lease agreement and are there any penalties for breaking the lease early?
The length of the lease agreement varies depending on the property, but most agreements are for a minimum of six months. There may be penalties for breaking the lease early, which will be outlined in the lease agreement. Our agents will explain the terms and conditions of the lease agreement before you sign.What is your policy on maintenance and repairs for the condominiums?
We have a dedicated maintenance team that is available 24/7 to handle any repairs or maintenance issues that may arise during your tenancy. Tenants can report maintenance issues through our online portal or by contacting our office directly. We aim to address maintenance requests as quickly as possible to ensure the property is well-maintained and comfortable for our tenants.Reviews
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Zoe Horsham
Property was clean when moving in, but garden was not maintained at all during the period it was up for rent. The garden was in an awful state when we moved in, the well kept lawn in the property images on the letting website was gone and in its place was a mess of overgrown grass and almost knee height weeds. We were told as tenants it was our responsibility to maintain the garden so we needed to fix it ourselves. The weeds became so out of control it has killed off huge patches of our lawn. The garden fence has large holes and rotting panels in with rusty nails sticking out and falling into our garden. The neighbours dog can stick his snout through and this is very dangerous as our dog is very nervous around other dogs. We were told this was an aesthetic issue and until we could prove the other dog could get into our garden they wouldn't do anything. Our tenancy agreement clearly specifies we cannot make significant repairs to the property ourselves and when we raised this, they couldn't tell us if we were allowed to sort this issue ourselves. We have sustained multiple injuries from rusty nails in our garden and sticking out of our fence and our dog is at risk of picking up any nails in the garden we dont get to. We pay additional fees to have pets in the property but the property management team do not take any responsibility to keep the property safe for pets. A toilet on the property has now become blocked and the emergency repair line told us to google how to isolate the water supply to the toilet to stop it overflowing. Very poor customer service and very clear that they are not interested in fixing issues.
21-05-2023
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S C
Thank you to Sue for helping with the smooth transaction, especially with being a new tenant.
27-04-2023
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Federica Malvezzi
Thanks to Susan we had a very smooth moving! She was super helpful and sort out a minor issue in no time! Thank you again!
27-04-2023
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cintia galera
Our time in Wollstonecraft street was fantastic, the flat, the location, the landlord and company all 10. We were very happy.
27-03-2023
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Resat Yalaz
The best experience so far in London. Have an amazing team which made my moving process smooth without countering any issues.
27-03-2023
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na xu
(Translated by Google) Thank you very much for such thoughtful and warm service, everything is very pleasant (Original) 非常感谢这么周到热情的服务，一切都很愉快
27-02-2023
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Rob O'Hare
Could not recommend Touchstone and their staff more. Susan (Property Manager) has been absolutely amazing and very helpful in our whole process which has made moving so much easier and a much more pleasant experience!
27-01-2023
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Mislav Marković
After cleaning and leaving our appartment, when the lady from the office collected the keys she looked through the appartment and said everything was fine. However, soon we recieved an email stating that our 1050 pound deposit will be taken because the appartment was dirty and there were a bunch of extra charges (50 pound for a single light bulb, 150 pound for the "removal" of a few empty plastic bags and small items that were there upon us entering the appartment and much more). Fully recommend avoiding Touchstone properties unless you want to lose all of your deposit regardless of your actions and wait months for the simplest of repairs that are needed in the property.
27-12-2022
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Marti
I am inclined to believe all of the positive reviews here are fake. How can a business that doesn't even answer calls stay in business in today's market with such fierce competition? Its absolutely beyond me.
27-11-2022
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Safiullah Azizi
Wasted my time. They booked me for viewing but no one turned up. Even though i called them several time. Really disappointed
27-06-2022
