Total Soft Water Ltd, Hitchin
Total Soft Water Ltd is a company based in Hitchin, England that specializes in providing water softening equipment. As one of the leading suppliers of machinery and equipment in the industry, they are committed to providing high-quality products and excellent customer service. With their expertise and experience, Total Soft Water Ltd is the go-to choice for anyone in need of water softening equipment.
Introduction to Total Soft Water Ltd, Hitchin
Total Soft Water Ltd, Hitchin is a leading supplier of water softening equipment in the United Kingdom. Established in 1996, the company has over 25 years of experience in providing top-notch water treatment solutions to residential and commercial customers. What sets Total Soft Water Ltd apart from other suppliers in the industry is their commitment to delivering personalized service and tailoring their products to meet the specific needs of their clients.Services & products
Total Soft Water Ltd offers a wide range of water softening equipment and related products to customers across the UK. Some of the products they specialize in include water softeners, water filters, reverse osmosis systems, and salt tablets. They also offer installation and maintenance services to ensure that their customers get the most out of their equipment.Location
Total Soft Water Ltd is located at 130 Cambridge Rd, Hitchin SG4 0JN, United Kingdom. The area is known for its mix of residential and commercial properties, and customers can expect to find a variety of businesses in the vicinity. The company is conveniently located near public transportation options, with the Hitchin train station, Hitchin bus station, and Hitchin taxi rank all within a 10-minute walk.Benefits
Customers should choose Total Soft Water Ltd because of their unwavering commitment to quality and customer satisfaction. The company takes pride in providing personalized service and tailoring their products to meet the unique needs of each client. They also offer competitive pricing and a range of financing options to make their products accessible to a wider range of customers.Good to know
Customers should be aware that Total Soft Water Ltd is committed to sustainability and reducing their environmental impact. They offer a range of eco-friendly products and are constantly looking for ways to improve their operations and reduce waste.Reviews
Customers rave about Total Soft Water Ltd's exceptional service and high-quality products. Many note that the company goes above and beyond to ensure that their customers are happy and satisfied with their purchases. Overall, Total Soft Water Ltd is highly recommended by both residential and commercial customers alike.Amenities
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online ordering -
installation service
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financing options
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maintenance service
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warranty
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customized solutions
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technical support
FAQ
What types of water softening equipment do you offer?
We offer a range of water softening equipment, including salt-based systems, salt-free systems, and reverse osmosis systems. Our experts can help you choose the best option for your specific needs.Can you provide customized solutions for my specific water softening needs?
Absolutely. We understand that every customer's needs are different, and we are equipped to provide customized solutions tailored to your specific water softening needs.Are your products energy-efficient and environmentally friendly?
Yes, we prioritize energy efficiency and environmental friendliness in all of our products. Our systems are designed to consume minimal energy and reduce environmental impact.What is the maintenance process for your water softening equipment?
Regular maintenance is essential to ensure the longevity and effectiveness of your water softening equipment. Our team can provide guidance on maintenance best practices, and we also offer maintenance services to ensure your equipment is always functioning optimally.Do you offer any warranties or guarantees on your products?
Yes, we stand behind the quality and effectiveness of our products and offer warranties and guarantees to provide our customers with added peace of mind. Our team can advise on the specific warranty or guarantee that applies to your chosen product.Reviews
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Chris Mcnally
Always very helpful in store when buy salt. Had a softener fitted very professionally done would recommend
15-05-2023
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Mohib Abdul-Rahman
I have been a loyal customer of this business for the past 4 years but since it is now under new management (taken over by 'Harvey Water Softeners') this place has hit rock bottom. I had a replacement filter installed into my Kinetico K2 RO unit last Friday. It wasn't fitted properly because after a few hours, it suddenly popped out due to the build up of pressure and my kitchen floor was flooded. I had to call a plumber to stop the constant flow of water and pay emergency rates. What was worse was the treatment I faced by Total Soft Water when I sought help. Whereas most businesses are desperately trying to get customers and keep existing ones, this place holds customers in contempt and has no qualms in disrespecting them. The next day after my kitchen floor was flooded, I called their office for help. No apology, no sympathy and no respect was given. I did not even raise my voice at all. I was calm throughout. Instead I was given a lecture about the fallacy of buying bottled filtered water which I had to resort to in the meantime because our filtered tap water no longer worked and we could not drink straight from the tap because we have poor sensitivity to tap water which is common in a lot of people. What he said to me you will find astonishing. Rather than trying to solve my problem and provide assistance, I was lectured on how bottled water was no different to tap water and most on the market is basically bottled tap water anyway!! Such a conspiracy theorist is basically telling customers to not purchase a water softener and filter unit because the bottled water we get in the shops is no different from tap water. I am sure companies like Evian and Perrier would be pleased to hear this. In other words, he is basically telling customers that they are not wanted. Did he help me with my problem about the faulty work done which lead to my kitchen floor being flooded? At first, he wanted me to wait for almost a week until he would send someone over i.e. Thursday but after much plea he 'found' a slot on Monday (today). As I said earlier, businesses are struggling so much these days but this one must have so much capital in their hands that customers can be disrespected and turned away. "Your business is not needed here" in other words. I would lose my job if I told customers that they didn't need the products my employer was selling. This place gets a one star (instead of zero even though you can't post reviews with zero stars) because an engineer did come today and fitted the filter 'properly'. Fingers crossed there won't be any more problems but I paid a price for their shoddy work and poor service. The way I was treated was patronising, humiliating and disrespectful. There are other water softener businesses out there who would give you the dignity you deserve as a customer and be grateful for the business you provide rather than treat you with contempt.
28-02-2023
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Dhiren Malavia
29-05-2021
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Ameeta Seelumbur
I had been renting a water softener for a number of years as I could not afford one when i first moved to Letchworth. I discovered this lovely company as I have been buying my salt blocks from them for almost 12 years.. I discussed buying one and found Paul and his,staff very friendly and professional. The quality of the work was as excellent as the product. I highly recommend this company and I know for sure if I need any after care service, they will be resolved.
29-05-2021
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Deep Gandhi
Friendly staff, great service 👍
29-05-2021
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Jack Scholes
We took a long time to decide which water softener to install in our new home and are really delighted with Kinetico and the excellent service provided by Total Soft Water. Highly recommended!
29-05-2020
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Roger Anderson
Very good service explained every thing when fitting excellent
29-05-2020
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Ianis Matsukatov
Very professional and friendly service!
29-05-2019
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Mehar Singh
They mainly deal with Kinetico units which happen to be quite expensive. They do sell salt of Harvey brand though. It's a family run business.
29-05-2019
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Justin Burrell
Paul was fantastic, water filter and softener quoted and installed in no time. We are now enjoying a scale free kettle and the water tastes better too. Thanks very much
29-05-2019
