Total Orthodontics Harrogate

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Reviews

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  Rebecca Walker

  A previous appointment for 8.30am was apparently cancelled by post (which we never received) and rearranged for 8am so my son had a wasted trip. The next appointment has also been cancelled and rearranged for a couple of weeks later. I understand his Orthodontist is only available one afternoon and one morning each week and these are very difficult times for us to accommodate. The lack of availability of appointments at accessible times to us is dragging out treatment and I'm concerned as to how his treatment will be completed when he goes to Uni.

  15-05-2023
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  Peter Sutcliffe

  Extremely pleased with my two new crowns after a month of putting them through a rigorous test! Thank-you Janet and team for your perseverance, professionalism and well received good humour.

  29-10-2022
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  Geraldine Duffy

  Arrived early. Appointment was 2.15pm, was called at 14.37! No explanation had to go to the desk. We are paying for this treatment not a good service so far. Sorry.

  29-07-2022
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  Jo Normanshire

  My son had his braces here. Therapists all lovely and happy to advise. I rang a few times with concerns and was always given helpful and friendly advice.

  29-06-2022
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  Owen Roberts

  They have been cancelling my appointments since March, i understand that there is covid but they shouldn't cancel as much as they have. My braces are falling apart and they won't see me its so frustrating hence the 1 star. Will update when they finally see me.

  29-05-2022
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  BUDGET RB

  29-05-2022
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  Aneesa Zaman

  I wouldn’t recommend this dentist if you’re a person of colour as I found my experience in this orthodontics was not pleasant the whole two years I was here. I found some of the receptionists specifically Jax extremely rude. There was one receptionist who was so lovely unfortunately I don’t remember her name, but she was working besides the arrogant receptionist. On one recent occasion I went over to speak to the receptionist as advised by the dentists and Jax decided to interrupt as if the receptionist I was speaking to couldn’t speak for herself. Jax was aggressive in her tone and doesn’t know how to interact with patients at all. There is a way to explain things and I found her approach intimidating and disrespectful. Furthermore, on a separate occasion I attended with my sister and one of the receptionists was clearly discriminatory as if she had never seen someone with a hijab on before and gave disgusting glares towards my sister. I don’t know what gives some of these receptionists the audacity. If anyone looks slightly different to them, you’ll get stared at like a zoo animal. I know that Harrogate is a predominantly white area but that is no excuse for prejudice. If you can’t do your job whilst treating everyone equally, you shouldn’t be working there. Moreover, when I’d attend for my appointments the dentist who approached me to get my braces tightened would usually approach me by saying my name and asking me how I was. Consistently, every time I asked them, they would ignore me, and I knew they had heard me. There was a lack of patient centred care and it was simply, rude and ill-mannered. My penultimate appointment was one of my worst experience and left me feeling extremely upset. First of all, every time I attended, I had a different dentist working on me, so it was always quite an anxious experience as if going to the dentist wasn’t anxious enough already. When I had my braces taken off, the dentist didn’t even bother to introduce herself or smile and I had two other random people I had never met looking down at me. I felt extremely uncomfortable and quite afraid really that these people were just prodding at me with drills and I didn’t even know their names. I don’t remember the dentists name unfortunately, but I found her quite intimidating. I thought getting my braces off was meant to be an exciting moment, but I didn’t even get offered a mirror to see how they looked. I left the dentist feeling really upset. I had spoken to one of the dentists there who took my pictures at the end of my appointment who was also a POC (unfortunately, I don’t remember her name) and she was really nice and apologised when I told her about my experience. She took her time to listen to my concerns and made me feel at ease and less anxious being there which I really appreciate. Dr Riley was also nice throughout my whole experience and that’s about it. The recent dentist who also fitted in my retainers was helpful and explained everything perfectly. I’m not sure whether it is because NHS patients get treated differently to private patients or whether it is because I look different and I’m a person of colour or if the some of the staff just lack key communicational skills, but the atmosphere overall wasn’t great and could definitely do with improving. I’m not the only patient there, my sister has also experienced the same thing, so it is obvious something needs to change. I’d be upset for anyone else to experience the same thing I experienced here. Despite all of this, my teeth look much better and I’m extremely thankful for all the work they did as I feel much more confident in my smile but it’s a shame about everything else.

  29-05-2022
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  Darren Cheek

  Really good friendly service thank you

  29-05-2021
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  Antonia Lee

  After recently completing my orthodontic treatment I cannot recommend this practice enough! Patient care is outstanding with a friendly team who work fantastically together, reception, nurses and therapists! Jo made me feel very at ease being a nervous patient. Dr Riley was fantastic throughout, explaining the process every step of the way and checking at every visit how I was progressing. The prices are very competitive too which is a bonus!

  29-05-2021
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  Olga Whiting

  Do not send your kids there. Criminal incompetence. My son wore braces for 2 years, had the permanent retainers fixed, and as they made a mess of it, the retainers came off, the teeth moved and we have to start all over again. Only this time they told me to pay on private basis. You will hardly every see the same person twice, dismissive attitude.

  29-05-2021