Tollgate Medical Centre
Tollgate Medical Centre is a healthcare facility located in London, England. They specialize in medical offices and general practitioners, providing top-notch healthcare and medicine services to their patients. With a focus on delivering exceptional care, Tollgate Medical Centre is dedicated to improving the health and wellbeing of their community.
Introduction to Tollgate Medical Centre
Tollgate Medical Centre is a medical office located in London, England. The company was established to provide healthcare and medical services to the local community. What makes Tollgate Medical Centre unique is its team of experienced general practitioners who are dedicated to providing personalized care to each patient.Services & Products
Tollgate Medical Centre offers a range of services, including general consultations, health screenings, and vaccinations. The company also provides specialized services such as chronic disease management, women's health, and minor surgery. Patients can also purchase prescription medications at the on-site pharmacy.Location
Tollgate Medical Centre is located on Tollgate Road in the East London borough of Newham. The area is diverse and bustling, with many small businesses and shops lining the streets. Customers can expect to experience a vibrant community atmosphere in the area. The closest public transportation options to the medical centre are the Beckton DLR station, Gallions Reach DLR station, and Cyprus DLR station, all within 1.5 miles.Benefits
Customers should choose Tollgate Medical Centre because of its experienced and dedicated team of general practitioners who provide personalized care to each patient. The company also offers a range of specialized services and an on-site pharmacy for convenient access to prescription medications.Good to Know
Customers should be aware that Tollgate Medical Centre operates on an appointment-only basis and does not accept walk-in patients.Reviews
Customers have praised Tollgate Medical Centre for its friendly and knowledgeable staff, as well as its efficient and thorough medical services. Patients appreciate the personalized care they receive from the general practitioners, and many have noted the convenience of the on-site pharmacy.FAQ
What are the qualifications and experience of the general practitioners at your practice?
Our general practitioners at Tollgate Medical Centre are highly qualified and experienced. They are all registered with the General Medical Council and have completed the necessary medical training. Some of our doctors have additional certifications and specializations in various medical fields.What are your office hours and how do I schedule an appointment?
Our office hours are Monday to Friday, from 8:00am to 6:30pm. To schedule an appointment with us, you can either call our office or use our online booking system on our website. We also offer same day appointments for urgent medical issues.Do you accept insurance? If so, which providers do you work with?
Yes, we do accept insurance from a variety of providers, including Bupa, AXA PPP, Aviva, and more. Please check with your insurance provider to confirm that we are in their network and that your policy covers the services you require.What is the process for making appointments and how long is the wait time?
To make an appointment, you can call our office or use our online booking system. Our wait times vary depending on the type of appointment you require, but we strive to see our patients as soon as possible. We also offer same day appointments for urgent medical issues.How do you ensure patient privacy and confidentiality?
At Tollgate Medical Centre, we take patient privacy and confidentiality very seriously. We adhere to strict data protection regulations and keep all patient information secure. We also have private consultation rooms and take measures to ensure that conversations cannot be overheard by others.Reviews
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Anna Maiskaja
Absolutely useless. They kept booking me for 7:30am appointment as I requested in order for me not be late to work but I would end up waiting for 30-40 minutes and eventually be late to work. Why do you book patients so early if you are not able to see them? I had to get up at 5:30am to make it in time and eventually I end up waiting for ages for my appointment. Sort your system out.
25-05-2023
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Ksenia Bat
This is the best GP practice we have ever been assigned to. Tollgate Medical should be a role model to many others. Doctors and nurses are extremely nice, helpful and professional. We have been to the practice a lot as we have a small child, Maria, and all the GP doctors we have seen are amazing (especially Dr Rijsenburg and Dr Hunt). Thank you for all your help so far, we really appreciate everything that you do.
23-05-2023
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Alexander Machin
Arranged an appointment in the AM. The Medical Centre never rang. They eventually called over lunch at 1:30 and I missed the phone by a second (literally had it in my hand to swipe up). Upon ringing back they said that, because I had missed the call, they had no option but to book me in for a new slot 5 days later. There really ought to be a text notification if the Dr / Nurse is running late so you're aware of the new time, as oppsoed to leaving patients hanging by the phone all day.
22-05-2023
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It's Ash!
Last year when they couldn't provide my son an epi pen due to shortages the receptionist said ' not to worry...he won't die!" Which is exactly what would happen with his condition. I made a complaint and was told training would be put in place. Clearly not much has changed as when I called today, after 45 mins on hold, they said I couldn't make an appointment with a gp via the website or phone becuase they were overwhelmed. When I said that's not helpful they said if you don't think im helpful I'll end the call and they did! So no way to make an appointment and rude staff who desperately need training. How are we meant to get help?
22-05-2023
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Jaya Mevin
The receptionist Nazin and Maff are really helpful thanks for understanding the patient needs.
15-05-2023
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Blaze1983
15-05-2023
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Asma Sheikh
25 min n still waiting in call to cancel my appointment coz im not feeling well for my 4pm app not gonna bother next time ill just miss it but deffo not waiting for u to answer call
08-05-2023
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risethefyrd
My experience of the Tollgate Medical Centre has been very good. The staff are polite & professional. The Doctors i have seen are friendly, considerate, and thorough. I don't think you can ask for more than that. Well done, and thanks to all at the Tollgate Medical centre.👏👏👏
29-04-2023
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Emana Kasolo
User experience with the online booking system is terrible. It has become almost impossible to get any appointment via the new online system. Every time someone I know has tried to log a ticket, all they get is a message saying the "system is not currently available". Why did you make this online system to be time-restricted, you would have as well stuck to the old style phone in for appointment, which is off during out of office hours. This so-called online system should be available all the time, so people can log tickets, then when you are open for the day, your admin can go and review the tickets and assign to the doctors accordingly. When some of users are not at work, that is when they get time to go online and log the tickets, so they can speak to a doctor. Why would you, for example, make your online system to be only available from 1pm on a weekday, and then it is closed by 5 or 6pm? People don't have time to be on the phone queue, waiting for 40 to 50 minutes, and then to be told that they need to go online to log a ticket(yet the system will be closed when they finish work). This kind of poor service is what forced me to move to another GP, and I'm glad I did. Please explain to the users who are seeking medical help, why this online system is not available when needed?
29-04-2023
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Sorin Condurache
29-03-2023
