Toast Lettings
Toast Lettings is a short term apartment rental agency based in Durham, England. They specialize in providing high-quality housing solutions for individuals and families looking for a comfortable and convenient place to stay. With a focus on customer satisfaction, Toast Lettings offers a range of real estate and housing services to meet the needs of their clients. Whether you are looking for a short term rental or a long term lease, Toast Lettings has the expertise and experience to help you find the perfect home.
Introduction to Toast Lettings
Toast Lettings is a short-term apartment rental agency based in Durham, England. Founded in 2015, the company offers a unique experience for those looking to rent short-term accommodation in the area. The company's aim is to provide a comfortable and convenient stay for its customers, whether they are traveling for business or pleasure.Services & products
Toast Lettings offers a range of services, including short-term apartment rentals in Durham. Customers can choose from a variety of apartments, each equipped with modern amenities and located in prime locations. The company also provides 24/7 customer support to ensure that customers have a stress-free stay.Location
Toast Lettings is located in Durham, a historic city in northeast England. The area is known for its picturesque landscapes and rich cultural heritage. Customers can expect to find a variety of businesses in the area, including restaurants, cafes, and shops. The company is conveniently located near public transportation options, including the Durham railway station, which is a 10-minute walk away. Other nearby options include the Bus Station and Park and Ride, both of which are less than a mile away.Benefits
Customers should choose Toast Lettings because of the company's commitment to providing a comfortable and convenient stay. The apartments are equipped with all the necessary amenities to ensure that customers have a stress-free stay. The company also provides 24/7 customer support to address any concerns that customers may have.Good to know
Customers should be aware that Toast Lettings only offers short-term apartment rentals. The company does not provide long-term rentals or property management services.Reviews
Customers have praised the company's apartments for their cleanliness and modern amenities. The company's customer support has also received positive reviews, with customers noting that their concerns were addressed promptly and efficiently.Amenities
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furnished -
wi-fi
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cable tv
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laundry facilities
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parking
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security
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pet-friendly
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balcony
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elevator
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kitchen appliances
FAQ
What is the minimum length of stay required for a short term apartment rental?
Our minimum length of stay required for a short term apartment rental is typically 3 nights. However, this may vary depending on the specific property and location.Are utilities included in the rental price?
Yes, utilities such as electricity, water, and gas are included in the rental price. We want to make sure that our guests have a hassle-free stay and don't need to worry about additional expenses.Is there a security deposit required? If so, how much?
Yes, we require a security deposit for all of our short term apartment rentals. The amount of the deposit varies depending on the property, location, and length of stay. We will let you know the exact amount when you make your booking.What is your cancellation policy?
Our cancellation policy varies depending on the property, location, and length of stay. Generally, we require a certain amount of notice before cancellation to avoid any charges. We will provide you with the specific details when you make your booking.Are there any additional fees or charges that I should be aware of?
There may be additional fees or charges depending on the property and location. For example, some properties may require a cleaning fee, while others may have a fee for late check-in or early check-out. We will provide you with the specific details and any additional fees or charges when you make your booking.Reviews
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Rebecca Hayward
Toast Lettings are honestly the absolute best short term letting agent I've found. Since moving back to the UK from Germany I have struggled to find decent airbnbs while I look for a house, I've tried many lol - and I keep coming back to Toast because the accommodation they provide is amazing. Always super clean, their staff are incredibly helpful, all of their properties are beautiful, and the whole experience is wonderful and effortless. Can't recommend them highly enough! Rebecca
01-01-1970
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OTS Heating
Great service, Gemma was very helpful arranging some accommodation at short notice
01-01-1970
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Steve
Do not use this company. Their houses/apartments are advertised as holiday homes, when in reality they are used to house council list tenants on behalf of Durham County Council - read previous reviews as this is correct. You shouldn’t be allowed to advertise your properties as “holiday homes” when they are in fact the opposite. Your council tenants leave a mess behind and then move on without a care in the world, and nobody tidies up after them.
01-01-1970
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Christa Membrey
Stayed at an awesome property in the heart of Durham City. Beautifully maintained with everything we could possibly want from our stay. It was a last minute booking and nothing was too much trouble for the Toast team - fantastic service all round! Will use again on our next visit back to England.
01-01-1970
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ALINA MOKDAD
If I could I give 100 stars ! Excellent people ,lovely place , very clean ,spacious .Thank you so much! We will be back definately!
01-01-1970
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Rachael
I had to use Toast lettings for a booking for a holiday let through booking.com. I must admit I had to chase them for communication regarding the access to a key for the property. I actually had to contact Booking.com to find out what happened if no one met me at the property or we didn't receive contact from Toast as they hadn't responded to my voicemails or emails. Whilst there I sent them an email regarding damage we noticed as we moved in for our 3 day stay so that we weren't charged for it and to notify them that the lift wasn't working and neither was the DVD player.Our stay was at the beginning of June and I still haven't received any response form them at all which is why my rating is lower than it might have been had they contacted me to discuss the issues. The apartment was superb but the communication with Toast let it down .
01-01-1970
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Irene J
I’ve read some of the other reviews about Toast Lettings and no way do they reflect the very good service we received. We were a party of five and due to stay in an apartment that could accommodate us all. I received an email the day before advising that there’d been a leak so we couldn’t stay there. We were offered alternative accommodation which consisted of two apartments in the same property at no extra cost in Gilesgate. Both apartments were beautifully furnished, well kitted out and very comfortable. We would definitely use Toast Lettings again. Date of stay was the weekend of 20 May 2022.
01-01-1970
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KJ R
You are utilising a ‘holiday rental’ to house individuals on behalf of Durham County Council. Resulting in incidents of anti-social behaviour and domestic violence at the address. The Police have attended on several occasions. No where on your website does it mention this. In fact your own rules contradict this. If being arrested for domestic violence or sitting out of the front of the property consuming alcohol ( in a large group), is a “Holiday Let,” perhaps you should consider a name change.
01-01-1970
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Gary Prestige
Have used this company a few times and have spent almost 4k with them. Pretty POOR! Washing machines don't work, bookings cancelled at the last minute leaving us stranded! No communication and some places left filthy where we've had to clean them, staff standing outside waiting for us to pack and leave. Total dogsh!t!
01-01-1970
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Malcolm Lee
Booked accommodation a few weeks before our trip but before we travelled the Government announced Covid restrictions for the area which meant we were not allowed to stay. Toast refused a refund despite only making the booking less than 2 weeks before the date of the stay & kept giving contradicting information in their emails. We had numerous booked holidays cancelled due to Covid restrictions and I am so grateful these other companies were more professional and followed the Government guidelines by arranging refunds. These companies will certainly get further bookings from us - unlike Toast Lettings who we will never use again or even recommend.
01-01-1970
