To The Moon Mobile Ltd
To The Moon Mobile Ltd is a telecommunications company based in London, England. They specialize in providing mobile network operator services to their customers.
Introduction to To The Moon Mobile Ltd
To The Moon Mobile Ltd is a London-based telecommunications company that was founded in 2018 with the aim of providing seamless and affordable mobile network operator services to customers. The company prides itself on its innovative and customer-centric approach, which sets it apart from other players in the industry.Services & products
To The Moon Mobile Ltd offers a range of services to meet the diverse needs of its customers. These services include mobile network operator services, SIM-only plans, and pay-as-you-go options. The company also offers a variety of mobile devices for purchase, including the latest smartphones and tablets from top brands.Location
To The Moon Mobile Ltd is located at 60 Cannon St, in the heart of London's financial district. The area is home to a mix of businesses, including banks, law firms, and accounting companies. Customers can expect to experience a bustling and fast-paced environment in this area. The closest public transportation options are Cannon Street Station (0.1 miles), Bank Station (0.3 miles), and Mansion House Station (0.2 miles).Benefits
Customers should choose To The Moon Mobile Ltd because of its commitment to providing high-quality services that meet the needs of its customers. The company offers competitive pricing and flexible plans that can be customized to fit individual needs. Customers can also expect excellent customer service and support from the company's knowledgeable and friendly staff.Good to know
Customers should be aware that To The Moon Mobile Ltd is a relatively new player in the mobile network operator industry. However, the company's innovative approach and commitment to customer satisfaction make it a promising choice for those looking for a reliable and affordable mobile service provider.Reviews
Customers have praised To The Moon Mobile Ltd for its affordable pricing, flexible plans, and excellent customer service. Many customers have also noted that the company's mobile devices are of high quality and offer great value for money.Amenities
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unlimited data -
free roaming
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fast network speed
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online account management
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network coverage
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unlimited calls
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international calling
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auto-pay option
FAQ
What is the coverage area of your network?
Our network coverage reaches across the United Kingdom, providing reliable service in both urban and rural areas.What types of plans and packages do you offer for voice and data?
We offer a variety of voice and data plans to suit the needs of our customers, including pay-as-you-go, monthly contracts, and SIM-only options. Our plans also include unlimited calls and texts, and varying amounts of data depending on the package.Do you offer international roaming services?
Yes, we do offer international roaming services for our customers. We have partnerships with many international mobile network operators to provide seamless coverage while abroad.What is your policy on network speed and data usage limits?
We strive to provide our customers with the fastest network speeds possible, and regularly invest in upgrading our infrastructure to ensure the best possible experience. As for data usage limits, they vary depending on the plan or package chosen by the customer.Do you provide customer support services 24/7?
Yes, we have customer support services available 24/7, should our customers need assistance at any time. We are committed to providing excellent customer service and support whenever it is needed.Reviews
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Mike Ford
Previously rated this company 5-stars back in early 2021 but I have no idea what's happened to them since then! Original SIMs all stopped working requiring new ones being issued and the only suggestion that they could offer for keeping your number was to "request a PAC, move it across to another network and then request a PAC from them to move it back to us." I left them although my partner remained with them and just used the new number instead. Now, almost 2 years down the line, I thought I would give them a second chance since my partner rarely has any signal issues with them and they do benefit from offering EE 5G. So requested my new SIM which arrived in good time, inserted it, tested the signal which was great and then the problems began as I requested to port my number across using my PAC code. The number change portal on the app simply would not work for me so I messaged customer services using the in-app support feature and wasn't told until a day later that this was due to me having an old account with the number that I was trying to port. They asked whether they'd like that original account deleting so that my new account could be created and I agreed. This was 2 days before the first Christmas bank holiday so I was still confident that it would all be sorted before that. 6 days later, my number finally went across and the account view on the app changed to reflect this as my balance vanished. So I made the change in the settings to input my new number and to this day, I'm still unable to load the account view for my new number. Have been in contact with the customer support team since over WhatsApp and whilst they were initially quite helpful and suggested numerous things to try, they then changed their tone on 29th December and said this is a known app issue which we're working to fix soon. It's now the 5th and I've messaged several more times since to provide a few screenshots and videos to see whether that would help them diagnose my issue sooner but they have now started seeing and ignoring all messages. I only paid £10 to this company and still feel ripped off! Avoid at all costs! Proper Mickey Mouse company who should be ashamed of themselves! Especially given their multiple reviews on another trust based site regarding their new debit card which would appear to be stealing peoples money. Don't think they'll be around too much longer.
27-01-2023
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Ethan
27-09-2022
