TMT First
TMT First is a telecommunications company based in Newcastle upon Tyne, England. They specialize in providing phone repair services to their customers.
Introduction to TMT First
TMT First is a UK-based company that specializes in providing phone repair services and telecommunications solutions to customers. The company was founded with the vision of providing affordable and high-quality repair services to customers across the country. TMT First is unique because of its commitment to customer satisfaction and its team of experienced technicians who possess the skills and knowledge required to repair a wide range of phone models.Services & products
TMT First offers a range of services to customers, including phone repair services, telecommunications solutions, and accessories. Customers can bring their damaged phones to TMT First for repair, which includes screen replacements, battery replacements, and other types of repairs. In addition, the company provides telecommunications solutions to customers, such as SIM cards and mobile plans. Customers can also purchase accessories such as phone cases and chargers.Location
TMT First is located on Holditch Road in Newcastle upon Tyne, England. The area is known for its thriving business scene, with a variety of businesses including retail stores, restaurants, and cafes. Customers can expect to experience a vibrant and bustling atmosphere in the area. The nearest public transportation options include the Newcastle-under-Lyme bus station (0.6 miles away), the Newcastle train station (2.1 miles away), and the Silverdale train station (2.7 miles away).Benefits
Customers should choose TMT First because of the company's commitment to providing high-quality repair services and telecommunications solutions at affordable prices. The company's team of experienced technicians possess the skills and knowledge required to repair a wide range of phone models. In addition, the company provides excellent customer service, ensuring that customers are satisfied with their repair services and telecommunications solutions.Good to know
Customers should be aware that TMT First offers a warranty on all phone repair services, ensuring that customers are protected in case of any issues after the repair is completed. In addition, the company provides free diagnostics for all phone repair services, allowing customers to understand the issue with their phone before committing to a repair.Reviews
Customers have praised TMT First for its excellent repair services and telecommunications solutions. Customers have noted the company's commitment to customer satisfaction and its team of experienced technicians. In addition, customers have appreciated the company's affordable prices and excellent customer service.Amenities
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wi-fi -
repair service
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screen replacement
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battery replacement
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data transfer
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water damage repair
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unlocking service
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software update
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charging port repair
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diagnostic service
FAQ
What types of phone repairs do you offer?
We offer a wide range of phone repair services, including screen replacements, battery replacements, charging port repairs, camera repairs, and more.What is your turnaround time for phone repairs?
Our turnaround time for phone repairs varies depending on the type of repair needed and the availability of parts. However, we strive to complete all repairs as quickly as possible while still maintaining a high level of quality.What are your pricing options for phone repairs?
Our pricing for phone repairs varies depending on the type of repair needed. We offer competitive pricing and will provide you with a quote for the repair before any work is done.Do you offer any warranties or guarantees on your repairs?
Yes, we offer a warranty on all of our phone repairs. The length of the warranty varies depending on the type of repair, but we stand behind our work and will make things right if there are any issues.Can you provide references or customer reviews for your phone repair services?
Yes, we have many satisfied customers who have left reviews of our phone repair services. We would be happy to provide references or direct you to our online reviews so you can see for yourself the quality of our work.Reviews
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P P (Wolfie)
This is the first of two reviews I'll be leaving however on this occasion it's five stars because not only did I get my phone repaired despite it being an out of warranty problem, as I sat on it and broke screen, they gave me potentially to quotes one of around £210 and the other just under £300 to replace the screen depending on what they found. Not being hopeful I expected the latter however I was shocked when the quote came in at £209 including VAT but I had yet another problem... the phone had to be collected taken to the depot estimated and repaired before I went on my holidays because I really would not have managed without it. I was able to get the service centre number and speak to one of the nice people and the phone arrived within a week of the estimate. Holiday disaster averted I went away a very very happy person and I'll take more care of my phone in future! Well done Samsung and TMT My second review may not be as positive because whilst on holiday I had the Watch on my wrist and it somehow dropped off I think because of the strap and i ran over it with the car ...so it is yet again being sent off for an estimate however this time I was quoted a fee £30. In Fairness that has been credited for the moment. I have not got the quote yet for the repair of the Watch. I do think people should be very careful of negative reviews just because they "didn't get what they want" In my case my phone breakdown was my fault and I had no qualms about paying the bill... but it was a lot less than I was expecting and a lot quicker than I ever thought possible
22-05-2023
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Gareth M
Unless your mobile is in brand new condition these cowboys will use the slightest mark anywhere on your mobile to invalidate the warranty. Go to a more reputable repair company.
20-05-2023
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Richard Hammerschmidt
They have had my phone now for almost 3 weeks was ment to be a week I have no phone still
20-05-2023
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Olivia Robinson
If I could leave no stars I would. They've had my phone for over a month, no contact, no answer to phones.
20-05-2023
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karan chopra
Worst company ever sent my device o. 25th April they fixed on 12th May and I still need to wait 3-5 days for my device to be back.
13-05-2023
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natalie graham
Z flip 3 phone touch screen was unresponsive at the top out of nowhere so sent it to be fixed as I assumed it was under warranty and there was no physical damage. When sent screen was visually intact no black line across the screen. I was then sent a quote for repair at £309 and couldn't afford it at the time. Was also told device wasn't under warranty when I personally caused no damage to it. So I then asked for the device to be returned as I wanted to shop around for somewhere cheaper. Device was returned with a huge black line across the centre of the screen which is strange considering no one apparently touched or inspected the device since I didn't pay. Upon return the phone has been sat in the box. Couldn't find anywhere cheaper so sent phone back with Samsung. Except this time TMT first asked for a £30 inspection fee when they didn't the first time. I paid this and as of today I am still waiting for my quotation. Spoke to Samsung last night as was unable to track my repair and still hadn't received a quote. The Samsung customer service assistant gave me the old puncture on the screen spiel and told me it had been inspected. Have contacted TMT this morning to be told the device hasn't even been inspected yet! Sounds like a huge scam and I'm very disappointed after being a Samsung customer for so long. Always said I wouldn't switch to Apple but after this fiasco I will be doing just that. Shame on you TMT and Samsung for pulling this on people especially with the price of basic living right now!
13-05-2023
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Sam Chaffer
Terrible. Do not get your products fixed with these.
13-05-2023
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Luke McWey
My Samsung phone screen broke so I sent it off, just for TMT First to void my warranty. I was very angry but as I had little choice I paid for it to be fixed. Now only a month later, the screen has broken but this time I went to the Samsung KX store and they fixed for free as, like before, it had no additional damage. You may not have a choice but avoid this company like the plague. Terrible service from start to end of this whole ordeal.
13-05-2023
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Sam W
I was ready to start complaining to everyone the minute I read the reviews. I have a new flip, and was preparing for the worst. Phone picked up Monday, dropped back on the Friday in perfect condition with the issue fixed. All under warranty. I can't fault my experience. However, after reading about how some of the other customers were dealt with by Samsung, it will certainly effect my next phone purchase. This flip is a lovely phone, but shouldn't need repairing after 6 months. They are fragile and Samsung knows this, reading some of the other reviews I feel lucky and thank you TMT but Samsung really need to address this issue.
06-05-2023
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Olga Wycisk
Another samsung flip3 customer. Sending my phone to be fixed under the warranty as my screen protector needs to be replacement. TMT wants £300 as they claimed they need to change whole screen. Very poor customer service, didn't let me finish, just end the chat.
06-05-2023
