Tingdene Homes Ltd

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Reviews

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  Paul Oliver

  Update 24/5/23 Tingdene due to visit 25th May with another attempt (6th) I called to check the size was correct this time before they set off. Sophie in reception as these days customer service have given up answering the phone kindly checked for me. Incredibly they would have brought the wrong size for a 6th time. The definition of madness. The wait goes on can this company possibly get it right, I am beginning to doubt it. Latest update 11/5/23 Tingdene due to visit on the 9th I called to confirm that date on the 5th. Stayed in all day nobody arrived no one answering the phone in customer service. Called the next day new people in customer service again, told they WILL be there tomorrow on the 11th and will bring two double glazing units, one as a backup. 11/5/23 they arrived both units too big making it the fifth time they have brought the wrong size. Have been waiting 15 months to get this unit replaced, talking to a neighbour today they waited 21 months for theirs to get fixed! Latest 3/5/23 Tingdene due to come next week now 15 months after reporting the problem let’s see if they do. This is the latest update on a one year old problem read below this entry for the full story 20/01/23 Now nearly 12 months since fault reported, Tingdene emailed me at 06.17 AM this morning asking if they could come today with a replacement window. Never going to say no given the long term issues we are having. Engineers arrived with the replacement window which was again the wrong size! The third visit with a window that was the wrong size even though the engineers measure it while here. They then broke that unit putting it back in the van. Completely baffled how you can bring the wrong size three times? Just totally frustrating experience this can surely only be happening to us otherwise service like this would result in going bankrupt. One of our double glazing units became faulty in Feb 2022, we arranged with Tingdene for a replacement which they said was free. Their engineer came in March but the window he brought was the wrong size, something we predicted would happen based on previous experiences. We then called them every month for an update each time being told its all in hand but then nothing happened. Eventually we were told a replacement would be brought on Oct 4th 2022 and there was a fitting charge of £140. The first time any charge had been mentioned. We waited in on Oct 4th and at midday when nobody had visited I called Tingdene to be told they were not coming today. We were not surprised. Tingdene’s customer service in the past two years has become terrible if you are considering buying a home from them you should think very carefully about using a company that cannot look after you once it has been delivered. Some details removed as character limit exceeded Dec 4th Tindene rang to ask if they could fit the window on Dec 10th just our luck we will be away on holiday. The next date they have will on Jan 10th 2023. If that actually happens it will be 11 months after reporting the problem. We rang Tingdene on the 9th of Jan 2023 to check what time they would be visiting us on the 10th, only to be told they were not coming as the glass had not arrived, nobody thought to inform us as per usual! We were told by the engineer who came on the 20th of Oct he would make sure the glass was ordered so how come they do not have it 3 months later. Also Tingdene had offered to fit the glass on Dec the 10th so they must have had the glass then so how come on Jan 10th they do not have the glass? New date given now of Jan 26th 2023. Two weeks short of 12 months when we first reported this problem. How can you buy from Tingdene if you read this report. Tingdene if you are reading this fix my problem and I will let people know you did actually do something.

  26-05-2023
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  JULIE JONES

  The absolute worst customer care EVER experienced in any company . This company has NO customer care to be honest . No surprise that they have no staff and everyone you dealt with previously has left when you call back to speak to them . I can’t even get hold of any Managers as they always in a meeting or not in the office I’ve left my email address, my telephone number and no one calls you back or responds. I’m supposed to be on a schedule to get repairs done but I’ve been waiting since last year -( 2 heads of customer service people later) now a new lady tells me they are fully booked up until end of July with repairs . That says it all hey ? I’ve written complaints to the MD himself and many other Directors whose e mail just get returned as undelivered despite I have the right e mail addresses-only once did the CEO respond to me and he did move things along in the right direction -only to come to another big Red stop sign Again and back to square 1. It is absolutely Shocking and beyond belief My home is barely 2 years old and I have problems that need sorting out under their 10 year warranty. I’m now convinced the 10 year warranty is Not worth the paper it’s written on I would advice anybody Not to buy a Tingdene lodge or any property. A company is only as good as it’s after sales services and this scores -a big fat 0 Next step for me must be a solicitor Something has to be done Is there any Director willing to call me or mail me to help ? Let’s see REVIEW-🙏 I will review and edit this if my situation is finally satisfactory resolved . I have eventually managed to reach out to senior management and it is “hopefully “looking promising that something can now be done and the issues may well get resolved . Watch this space for an update We live in hope

  13-05-2023
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  Lyndy Gough

  6th feb 2023UPDATE…… STILL WAITING, now have spoken to 3 different customer care teams and had several dates given when repairs will be done. As yet the team promised in December, and then January never turned up and no communication from TingDene. They don’t answer e mails, or ring back when promised, and anything you write on the fb page is instantly deleted. Never know such an unhelpful woman as the one in customer care, basically told me tough , it’s not her fault and I have to wait… like I have been doing for past two years. When I painted this out I was told I’m not the only one with problems , lots of people are waiting….. oh and the guy that wrote on the bottom of this review… I’m still waiting for him to contact me. I purchased a hayden classic home just about 4 years ago, my next door neighbour also has a home from them, a month ago the poor lady next door informed me that her back wall had delamination and was soaking water like a sponge, Tingdene didn't want to know, even though home was only four years old, imagine my horror, when only a month later, in exactly the same place my home is also bubbling up and holding water. Seems a huge coincidence that both homes have exactly the same fault, I'm waiting to hear back, but have already consulted legal advice. Would not reccomend them at all, I'm hoping I can change this review about customer service, we will see! Edit June 14th 2022, well I'm still waiting. Despite emails telling me this was going to be fixed at the end of this month, I've now been advised that this is not so and the only info I have is thT it will be done sometime this year, and that was only because I emailed to ask what time the team was arriving. Customer service was truly abysmal, apparently over 100 homes have this problem, that says it all. Tingdene won't tell me any info about the company they have said will do the work. Would love to hear from someone in charge and not a woman that has only been in the job two weeks and admitted she knows nothing! Back to you tingdene, the resin is literally peeling from my walls all over!!!

  27-02-2023
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  Richard Calver

  Absolute nightmare still waiting for snagging list to be done bathroom radiator and tap u/s guttering leaking squeaky floor front door jamming down pipes not finished toilet not sealed 😡😡😡😡

  27-12-2022
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  Jane Mack

  Customer service is atrocious, once again we have been let down. We have been waiting 19 months to have 2 windows replaced. It has been a nightmare. Should have come in February but never turned up, after numerous emails and phone calls they came today 22/11/22. The windows were sub standard so we sent them back. They obviously don't read the reviews as there hasn't been 1 good one. The management obviously don't care about standards.

  27-11-2022
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  Anita Smith

  Only gave a 1 star as I have to rate to be able to right a review. Other than this I wouldn’t give them -5! A word of advice please don’t use the information on your floor plan as correct information. It state that the ‘carpet’ is a certain size and the metre square size but it is not correct. Absolutely ridiculous customer service! I’m sure this is False representation! Wow. I can see Tingdene has not got any better seeing there recent reviews! Purchased a Tingdene home 4 years ago. Took months & months to correct problems & still 4 years later having major problems. IF YOU ARE LOOKING TO PURCHASE A PARK HOME PLEASE DO NOT HAVE THE ‘CLICK & LOCK’ FLOORING. As the flooring has been lifted in places & has now chipped pieces of the flooring & has snapped off! I’m literally heartbroken.

  27-10-2022
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  Mark Neal

  I recently worked as part of the Customer Care team at Tingdene and my experience in that office was one of genuine desire to iron out problem for customers - just as any customer care department should be. I left behind a friendly, competent and dedicated team and that not only applies to the person at the end of the phone but also to the team of skilled engineers who travel the length and breath of the country to carry out these works.

  27-10-2022
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  tinpular time

  Former employee so much that is missed in the real shop that makes these "quality items" So much. Aall that too one side the semi autocratic nepastism that holds no respect for disabilities oh dear. Before & after going into detail of this within both employee positions. A Fully qualified professional master craftsman. A Gold CSCS card with much to know and say about staff and the workers that are not trained for any of there policies they promote. Production is more valued than a quality that is left too the workers there for 20 years plus.

  27-10-2022
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  Neil Jonex

  do not i say do not purchase a park home from this company,we brought a park home last october 2021 and there was a few problems with the property one of the items on the list was the bath panel was missing we have been contacting them on numerous times, they keep givung us a date to fit a new one then they say they carnt get a new panel,they dint tell you when they are coming they just show up all of there advisors tell you they will be in contact to keep you informed but dont i wish i had never bought of them they are not bothered once they have had your mobey

  27-05-2022
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  Kat Dyer

  I purchase a Tingdene Overstone Home. This home has many design problems. Sealed windows in kitchen diner. So hot and lacks ventilation. En suite is not fit for purpose I am having a new vanity unit fitted. Toilet roll holders are behind the toilet. Thermostat had to be removed as heating coming on all through the night several plumbers inable to rectify. The grouting on the kitchen tiles has not been done after 4 months of trying to get it done.. I would not recommend Tingdene to anyone

  27-05-2022