Thornley Street Surgery

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Reviews

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  Mass FG

  Very, very rude receptionist. Seemed more concerned with trying to bait & pick an argument than helping the patient. Totally vile experience, will be trying to find a new G.P.

  24-05-2023
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  Mežiņš

  This GP surgery is getting worse and worse. When you are there you feel that you are not seeing doctor but you are a Doctor by the attitude they have of their patients..

  29-04-2023
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  Priya Walia

  Unfortunately, I have had to file an official complaint with PALS and Onbudsman UK against this surgery as I can no longer defend the doctors here like I had done previously. I also gave them 5 stars 2 years ago but this surgery seriously needs investigating by officials. As a very understanding patient, I gave this surgery a chance and understood the difficulties doctors were facing but after recent failures I've had no choice but to leave this surgery after 16 years of being registered with them. It has gone from bad to worse and the good doctors leave pretty quickly. Now, I whole heartedly believe this is the worst surgery in Wolverhampton and wouldn't advise anyone to register here if you cared about your health. Due to the failures of doctors at this practice, an urgent operation that I've been on an 18 month waiting list for, has not been able to go ahead for my stage 4 endometriosis. This is due to the doctors failing to refer me *correctly* and later failing to expedite my referral correctly to a clinic for a pre-examination to complete final checks on my organs. Having found out I wasn't referred to the hospital I specifically requested I spoke to Dr Kashif about correctly expediting me. He spoke over me in an aggressive and defensive tone and caused me severe anxiety and stress. Almost blaming me for not getting my referral right when I was told by nurses and doctors at my endometriosis specialist's surgery that only my own GP can make the necessary referral! Aside from this, my mother was also treated like a "problem child" and a "you again?!" type of person but didn't want to raise a complaint as she knew they wouldn't hold doctors accountable here. Time and time again she would come home crying because she was spoken to rudely by particular doctors here would be living in pain with no treatment. She was told a number of times that her stomach pains were due to old age wear-and-tear and they wouldn't refer her to a specialist and there was nothing she could do. She spent two years in pain. She finally left this surgery some months ago and her new doctors sent her for MRI scans and full investigation. They found a large egg-sized cyst on her kidney that she needs urgent treatment for. Following moms decision, the best thing I have done for my health is leave Thornley Street Surgery. Their response to my complaint was unacceptable. They defended the loud tone of the doctor being "just the way he talks" and even suggested I contact my specialist to refer me to his hospital clinic, when I have specifically been told that the process is only my GP can make the necessary referrals. Thornley Street Surgery admitted their fault for not knowing the correct procedure with the referral. Avoid, avoid, avoid!!

  27-03-2023
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  Steph Gilford

  Disgusting service. Reception staff very rude and unable to access services.

  27-03-2023
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  Kelly Marie Trow

  Rude receptionist, the receptionist tells you one thing then another receptionist says different. A delay in receiving the 111 report, when I need the report for more testing, I asked if there is another way and I was told to book appointment at 8am and I said how can I book an appointment, when there are no appointments and the receptionist hung up the phone.

  27-02-2023
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  L P

  Horrific and rude

  27-02-2023
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  Albinas Kastanauskas

  Staff is rude and don't even listen you what you trying to say they just telling you that you are wrong and want to hang up the phone. Im here for 3 years and until now I couldn't see my GP for a first time, there was always issues with something. Definitely low quality of support and you wont get what you want from here. You start call at 8am and they just hung up the phone in 15 min. After they says it's fully booked and it's your foult and the phone was hanged up. You can die and they don't care about you... not recommend at all and will be changing my GP as well.

  27-02-2023
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  Deimantė Mikužytė

  i 1week try book appointments. I call 8:00:00 and every time they say “its full booked”

  27-02-2023
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  Rojin Amiri

  The quality is very low, I do not recommend it at all. Last week, I was very sick after the doors were closed on Monday morning, so I called to make an appointment with a doctor.she said we don't have intepiter She argued with me and told me that the doctor does not understand what you are saying. I said, "Then how do you understand what I am saying?" and she did not give me time. My situation got worse this week, I called again on Monday, they said we don't have a translator, we don't have an appointment in person, finally they insisted on giving me a phone appointment. The quality of their work is very low. If I were an English person, I would have sued them and asked for compensation.

  27-02-2023
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  Ryan Mcdarbyi

  27-01-2023