Thistle Loos LTD

FAQ

Reviews

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  Ash A

  Terribly unorganised. Failed to come and collect the loo on time and took money off of my deposit because of it. Called to discuss and was told “they’ll look into it and call back.” Of course they didn’t.

  27-04-2023
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  Kiana Carrington-Roberts

  Delivery due yesterday, never came. Not answering phone or emails! Reply to yours: I paid on 7th April which was the Thursday. I can prove this. I emailed on the 7th to confirm I had made payment and you didn't show up on the Friday. I called multiple times, I text, emailed, tried your social media. No answer. At least be honest in your replies, apologies go further than lies.

  27-04-2023
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  Annabel Humphreys

  We used Thistle Loos to empty our domestic septic tank after having many different companies turn us down as the tank was 'hard to access'. Olivia was incredibly helpful from the start and worked hard in order to get a lorry that would be able to gain access. Craig was ever so helpful and really put the effort in when he was at the property - and even did multiple trips as they had to use a much smaller lorry to access our tank - need I say more! Overall the customer service was excellent and they were very professional from the second you contact up to when they complete the service - we will be using them every time in the future. Could not recommend more!

  27-03-2023
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  Emma Bignell

  I recently hired a toilet from Thistle Loos whilst having some work done on my house. I’ve never had to hire a portable toilet before so it was all very new to me. I spoke to Olivia over the phone a few times and she was always extremely helpful and able to answer all my questions. The whole process and customer service was excellent both over the phone and when the toilet was delivered and collected. Can’t recommend this company highly enough, and on top of everything else it’s always great to be supporting a family run firm rather than a big corporate organisation!

  27-01-2023
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  Lisa Wilkinson

  Great reliable service. Olivia was friendly, helpful and professional. We will be using this service again, thank you.

  27-12-2022
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  Aiden Parkinson

  Very reliable would use again many thanks

  27-12-2022
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  Yas B

  Recently hired a portable toilet whilst we had our bathroom renovated. Great service, toilet arrived on time, clean & working. Staff very helpful, Olivia in the office is very friendly. Would definitely recommend.

  27-12-2022
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  Jack Hunt

  I used Thistle for a housing development recently. Great service, all toilets delivered on time, clean and ready to go. Staff were all great, Olivia was on the ball to help with any queries. Would definitely recommend and use again!

  27-12-2022
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  Francesca White

  27-05-2020
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  Mary Hayward

  My advice is if you want to hire toilets for an event think about how important it is to you that the toilets are fully functioning and won't let you down on the day. In 2018 we hired 8 toilets from Thistle Loo Hire and on the day 2 of them would not work. After the event a colleague made contact and was told that because we had been forced too reposition them slightly to work in with the final layout, it was our fault. I also rang and Sonia in the office explained that when the company deliver them they have to be placed into there final position by the crew and he then calibrates who toilet to ensure that it is level, he tests out the flushing mechanism and fills the various dispenses. Because I knew that these two toilets had been moved, even slightly I accepted her explanation as being truthful and did not pursue our request for reimbursement. We placed an order in 2019 for toilets and I reassured Sonia that I would ensure that based on her advise from 2018 none of the toilets would moved. I also agreed that instead of water each toilet would have the normal consumables plus a hand sanitiser. I was on-site when the delivery vehicle arrived. He singlehandedly bounced each loo down of the trailer and to the position I indicated. No sign of any 'calibration' or testing out for flush ability. I certainly did not see it as my job to check out each loo, for £600 I accepted that he one what he was doing (we had 6 loos plus 1 disabled loo) On the day of the event it was reported that one of the toilets had no sanitiser so although useable, our visits who used that toilets had no means of sanitising their hands. I wrote in and said that based upon 'no calibration' I wanted them to revisit my complaint from 2018 and also recompense for our having no sanitising hand wash in 2019. I received no reply so sent a reminder. I received the following response: Good afternoon Sonia is on holiday and therefore your email hasn’t been replied to. I am not quite sure what you mean by ‘calibration process’ as the toilets are always moved and placed in the same way and by your own submission all the toilets were working. I have asked the driver involved and he has assured me that the toilets were delivered to our method statement and again I reiterate that they were all working. I am not sure what else I can say but obviously if you are not satisfied with our service I am sorry but would maybe you would want to consider another supplier." I found the reply to be ridiculous as the person had failed to read that the defective toilets where from 2018 and my 2019 complaint was no sanitiser in 1 of the toilets. I wrote back and received no reply and so have written to Sonia earlier this week and still no response. to put this in to perspective, our event was on Spring Bank Holiday Monday and it is 24th July 2019 when I decided to share this information with interested parties. I will take Stephanie's advice and find another provider for our 2020 Country Fair and if you are looking for event toilets I suggest that you also go elsewhere because it is obvious to me that Thistle Loo Hire are happy to take your order, accept your payment, deliver the goods in a timely fashion and collect afterwards - BUT if you have any issues, then forget it as they do not respond well to complaints, indeed they do not respond at all. I actually feel foolish that I swallowed the story about calibration in 2018 but never expected that a company would tell untruths to avoid liability. Well you live and learn and so I am pre-warning you that if you hire and something goes wrong at your event, forget about it as Thistle Loo Hire don't give a damn,

  27-05-2020