Thirteen Group
Thirteen Group is a real estate and housing company based in Middlesbrough, England. They specialize in apartment rental agencies, group homes, tenant ownerships, and other real estate and housing services.
Introduction to Thirteen Group
Thirteen Group is a real estate and housing company based in Middlesbrough, England. The company was established with the aim of providing affordable and quality housing options to individuals and families in the region. What sets Thirteen Group apart from other companies is their commitment to providing exceptional customer service, as well as their focus on creating sustainable communities that promote well-being and inclusivity.Services & Products
Thirteen Group offers a range of services and products, including apartment rental agencies, group homes, and tenant ownerships. Their properties are designed to cater to the diverse needs of their clients, whether it's a young professional looking for a modern apartment, or a family in need of a spacious home.Location
Thirteen Group is located at 2 Hudson Quay, Windward Way, Middlesbrough TS2 1QG, United Kingdom. The area is known for its vibrant community and diverse range of businesses, including cafes, restaurants, and shops. The company is easily accessible by public transportation, with the Middlesbrough Railway Station, the Middlesbrough Bus Station, and the Middlesbrough Train Station all within a 10-15 minute drive.Benefits
Customers should choose Thirteen Group for their real estate and housing needs because of their commitment to providing quality, affordable housing options. The company is dedicated to creating sustainable communities that promote well-being and inclusivity, and they offer exceptional customer service to ensure that their clients are satisfied with their living arrangements.Good to Know
Customers should be aware that Thirteen Group has strict policies regarding tenant behavior and property maintenance. This is to ensure that their properties remain in good condition and that their clients are able to enjoy a safe and comfortable living environment.Reviews
Customers have praised Thirteen Group for their exceptional customer service, affordable housing options, and commitment to community development. Many have also noted that the company is responsive to their needs and concerns, and that they go above and beyond to ensure that their clients are satisfied with their living arrangements.Amenities
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pet-friendly -
fitness center
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air conditioning
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elevator
FAQ
What is the process for acquiring tenant ownership in your properties?
At Thirteen Group, we have a simple application process for acquiring tenant ownership in our properties. You can start by browsing our available properties on our website and then submitting an application. Once your application is reviewed and approved, we will schedule a meeting with you to discuss the next steps and finalize the agreement.What are the fees and costs associated with owning a tenant property?
As a tenant owner, you will be responsible for paying monthly rent and utility bills. In addition, there may be additional fees for maintenance and repairs. However, we strive to keep our fees and costs as reasonable as possible and are always transparent about any associated expenses before you sign your agreement.What types of services are included in your group homes?
Our group homes are designed to provide a comprehensive range of services to our residents. This includes 24/7 support from trained professionals, access to healthcare services, educational and vocational training opportunities, and recreational activities. We are committed to providing a safe and supportive environment that helps our residents thrive.How is the safety and security of your group homes ensured?
At Thirteen Group, we take the safety and security of our residents very seriously. Our group homes are equipped with state-of-the-art security systems, including surveillance cameras, motion detectors, and alarms. In addition, we have trained staff on-site 24/7 to ensure that any issues are addressed immediately. We also have strict policies in place to ensure that our residents are safe and secure at all times.Can you provide references or testimonials from previous residents or their families?
Yes, we would be happy to provide references or testimonials from previous residents or their families. We understand that choosing the right housing option is an important decision, and we want to make sure that our potential residents have all the information they need to make an informed decision. Please contact us directly to request references or testimonials.Reviews
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Alice Halley
08-05-2023
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Fox Chaotica
My family have suffered for over 20 years due to the ineptitude of Thirteen, originally called Erimus, and things continue to get worse for us all.
08-05-2023
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Geoff Honeywell
I was out of food due to cost of living and I went to thirteen at Hudson quay middlesbrough to find out if they still do food vouchers they went out of there way to get me one the staff where brilliant
29-04-2023
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Bex Lou Jukes
Not good service when your trying to get through on the phone take the absolutely mick, wait time is ridiculous and there is also a member of staff that’s biased (I have his name) won’t post on here for legal reasons
29-04-2023
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pauline brace
Had to go to Hudson Quay for a meeting but always made welcome
29-04-2023
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harry farnaby
Never get back to me about repairs or get my property refurbished I have to do it all myself a d pay for it
29-03-2023
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F M
After installing windows in my mother's bungerlows,they said they would return to repair damaged plaster work, on a certain day,at a certain time. Didn't show up. After being on hold for 40 minutes,I spoke to someone. When I complained about the phone wait time,he hung up on me. Dreadful service.
29-03-2023
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Craig InBoro
It's called Thirteen because that's approximately how many capable intelligent staff they have, or how many times you have to contact them for a positive response. You can complain all you like but your complaints never gets passed to the fictional " complaints team" , I have mental and physical disabilities and have requested support tidying my house, I was told I can have 2 cardboard boxes they'd managed to find. They've just moved residents of 2 16 floor high rise buildings and gave them 7 boxes each. That's around 260* 7 boxes, but they only found a disabled person 2. Constantly harassed for gas inspection even though they cut my gas off , constantly harassed for electrical inspection even though it's not legally due for 8 months. The neighborhood rep is a boy doing a man's job, he has single handedly managed a migration of tenants from the estate.
29-03-2023
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Durga Prasad Bhimineni
Not an ideal housing agency..! Won’t recommend it for renting or buying houses from them. I am unfortunately being with them under rental contract since 4 years. They won’t do repairs especially with boiler in dead winter. I have spent 2 weeks with out hot water or heating
28-02-2023
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Beimotoon
29-01-2023
