theclubandspa

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Reviews

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  Denzle

  PT Chris Hunt is great! Fab gym, I actually enjoy visiting

  29-04-2023
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  Ben Smith

  The men's changing rooms were pretty filthy, with slippy pools of water being left for ages on the floor. There were cleaners around but they seemed oblivious. The facilities look nice, but maintenance is obviously poor. The pool was closed the first day we stayed and we were told it had been for over a week. In hindsight this was for the best. When we went in, the swimming pool water had a greasy film floating on it at one end which was absolutely vile. Not surprising, given so many people came straight out of the sauna, dripping in sweat and straight into the pool. Staff and management obviously tolerate this as some of them were locals. Cleaning staff and other gym staff also walked alongside the pool in their dirty footwear, meaning any dirt or dogsh*t on their shoes could easily contaminate the pool water. We got out after 15 minutes, having never seen anything like it. Absolutely disgusting place.

  28-02-2023
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  A Ash

  Great machines and spa area. Friendly staff. Knocked star off as pool area often out of service.

  29-01-2023
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  Austen Ivy

  Cancelled my birthday spa evening with less than 48 hours notice due to 'maintenance issues'. Refund offered but no good will gesture or any proper apology. Won't book again

  29-01-2023
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  Richard Hilton

  The gym has recently been fitted out with all new equipment, the pool, spa and sauna facilities are absolutely lovely and the staff are always friendly, so you might wonder why I've only given 3 stars. Cleanliness and hygiene is really important to me and this is where the Club and Spa really falls down. While the Men's changing rooms are decent and usually clean, the Men's toilet on the swimming pool level has seen better days, the toilet doesn't flush properly and the floor is always manky. There is a plunge pool, but it's been closed for over a year. Many of the people using the sauna use the main pool as a plunge pool instead, without bothering to shower first. It's absolutely gross when they just jump straight in, covered in sweat from the sauna. Several other members and I have pointed it out repeatedly to the staff, but nothing is done about it. Really off putting and it's mostly in the evening, the same members all the time. Some clearer signs about having to shower before going in the pool would help. Management could easily sort these issues out and make it a 5 star facility. I hope they do. Update: 1 tiny new sign went up, but 6 months later and zero effort to address this issue by management. Very disappointing. They have found time to increase fees by £5 per month though. Now stands at £63 a month and I'd expect better hygiene for this.

  29-01-2023
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  Felix Mosson

  29-01-2023
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  James

  29-08-2022
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  Craig Mullan

  29-08-2022
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  John Hughes

  Not been here for a while but liked the nice shower room and fact can go to the bar after for a tea/coffee. However, my experience overall at the gym was very poor despite some staff being friendly. I once had a PT session there and the guy told me, he would decide what I would do as that is how it would work. There are more professional gyms, which is a shame, as associated with the Hilton brand but this place did not inspire or encourage me to be fitter. It put me off. I tried re-joining a few months ago, but nobody went above and beyond. One of the trainers was chatting with his back towards the door - this isn't a place that makes newbies welcomed in my view. It should change if it is to really help people on their fitness journey. Unfortunately, after being made to pay membership when I left and had not been in ages, I would not join again. You try, then you try again, and if you still get that vibe which feels unwelcoming, you don't try a third time.

  29-07-2022
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  Vivienne McGinnigle

  Beautiful spa and gym definitely going to join as a member

  29-07-2022