The Victor Hotel London Victoria

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Reviews

• 

  Daz Pascoe

  Shocking stay - hotel under refurbishment ( which is not advertised) no breakfast despite it "included in cost", no invoice forthcoming ( despite promise to email on check out and calling twice) entrance was down a stairs to what felt lime a cellar entrance and felt quite frankly unsafe. Very dissapointing stay despite room being modernised.

  01-01-1970
• 

  tanya kameneva

  Under construction without any notice during booking!!! “Check-in” is in the utility room in the basement. Smells dirty and moldy. No wifi. Smoke detectors are covered up with plastic caps - extreme danger and complete ignorance of fire code. Construction noises all day. No heat, no air conditioning- the controller simply doesn’t work. No soap in the bathroom. Rooms are newly renovated so will eventually be a decent place to stay, but for the price they are charging during renovations I suggest you find a better and safer place.

  01-01-1970
• 

  Jonathan BP

  Potential to have 5 stars, but its currently in a reformation with a lot of building inside. This was announced after making the booking, they offered full refund if i had any issue. Would have preferred to know before booking, but at least they gave the option. Room was very nice and confortable. Had an issue with first assigned room, which had not been cleaned, but got quickly reassigned to another one (receptionist was ok but could have been friendlier, i felt like he challenged my statement that room was not services). If you are looking right now for just a room its ok, as long as you dont mind the current status of the rest of the hotel. If you want a nice reception and nice general hotel public areas wait till building is over.

  01-01-1970
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  Mark-Danney Oonk

  (Going from least bad to worse, hold on to your hats!) - Wi-fi is advertised but does not work. - Bathroom had hairs on the floor and in the shower and rooms are quite small. - There was construction going on in the hotel (that we weren't notified of by the way) so we had to enter through the basement and everything was dusty. - To top it off, one night the staff had actually locked themselves, and with that also all of the guests still outside, out! Receptionist was just sitting there doing nothing, it took an hour and 8 guests waiting outside the door and us walking to another location of the hotel chain before a locksmith got called who arrived an hour later. It was almost hilarious if it hadn't been so bafflingly unprofessional.

  01-01-1970
• 

  이아름

  (Translated by Google) Remodeling is in progress. There was no advance notice. They told me that they informed me of the construction 3 days before the reservation date and provided free refund information, but they said that they had notified the agency (Expedia) because there was no email. I went to the homepage, but there was no notification and no email. We booked a family room 3 months in advance and when we arrived they said they didn't have a family room and gave us two rooms at no extra charge. So I checked Google and it was 85 pounds per room, but we had booked for over 200 pounds. In my opinion, it seemed like a discount due to a lot of complaints due to construction. We checked in, left our luggage, and went to the Tate Gallery. After dinner, the hotel door was locked. It wasn't a visit, it was the hotel door, and there was one employee outside. Originally, the door did not lock, but it was said that the door was locked due to construction. They said there was no way to open it and told me to wait. He said that if you break the window, you can open the door, then we will have to pay for the window. I waited for over an hour, but the clerk just sat in front of the door and told me to wait for the door to open when the customer came outside. It was cold outside and we tried to go to the nearby coffee shops because we have children, but most of them were closed and the pubs were not allowed to enter with children. We went to a 24-hour Starbucks 15 minutes away and waited. Since we had to leave early in the morning, we went to the hotel around 10:00 PM. The door still wasn't open and we said we'd call the police if it didn't open in 10 minutes. He said he was trying to open the door now. They tried to enter through the first floor window through the hotel next door. However, I didn't expect the window to open because it was my room and I had locked the window before leaving. However, the windows opened easily. I was happy to finally be able to enter the accommodation in 3 hours since the locked window could be opened easily, but I was anxious at the thought that anyone could open the window from the outside. We didn't have a hair dryer in the accommodation, so we requested an extra one, but we received a broken dryer. I told them that it was broken and asked for it to be replaced, but they said there was no spare. Both rooms didn't have dryers and we couldn't dry our hair. No wifi. It says no because it is under construction. No heating. They put a small stove in the room but it is too small. It was colder because I couldn't dry my hair. I have a cold. We completely ruined the start of our trip because we only stayed one night in London to go to Gatwick Airport. Construction is in progress. There was no advance notification. They told me that they informed me of the construction three days before the reservation date and gave me free refund information, but we didn't receive any e-mail, then, they changed their words that they informed the agency (Expedia). I went into the homepage but there were no notifications and no emails. We booked a family room three months ago and when we arrived, they said they didn't have a family room and offered us two rooms without additional charges. So when I checked Google, it was 85 pounds per room But we made a reservation for over 200 pounds. I think it was discounting because there were many complaints during construction. We checked in, left our luggage, and went to the Tate Museum. After dinner, we came back to the hotel, the hotel door was locked. It's not a room door, it's a hotel door. One employee was also outside. It's supposed to be a door that doesn't lock, but it's locked due to construction. He told me to wait. They said we could open the door if we broke the window, so we had to pay for it. I waited for more than an hour, but the staff just sat in front of the door and told me to wait, saying that the door would open if some customer came outside. It was cold outside and we tried to go to a nearby coffee shop because we had a child, but most of them were closed and the pub couldn't go in with the child. We waited at Starbucks for 24 hours, 15 minutes away. We came back the hotel around 10 p.m. because we had to leave early in the morning. The door was still not open and we said we would call the police if it didn't open until 10 minutes later. He said he was now attempting to open the door. They tried to enter through the window on the first floor through the next hotel. But it was my room and I didn't expect it to open because I had locked the window before going out. But the window opened easily. I was happy to finally enter the accommodation in three hours because the locked window was easily opened, but I was nervous at the thought that anyone could open the window outside. We didn't have a hair dryer in the accommodation, so we asked for an additional one, but we received a broken one. I told him to change it back because it was broken, but he said he didn't have any spare. There were no dryers in both rooms and we couldn't dry our hair. There was no Wi-Fi. They say no because it's under construction. There's no heating. They left a small stove in the room, but it was too small. It was cold because I couldn't dry my hair. I caught a cold. We completely ruined the start of our trip because we stayed a day in London to go to Gatwick Airport. (Original) 리모델링 진행 중입니다. 사전 알림은 없었습니다. 그들은 내게 예약일 3일전에 공사를 알리고 무료 환불안내를 했다고 이야기했으나 메일 온것이 없다고 하니 대행사(익스피디아)에 알렸다고 말을 바꾸었습니다. 홈페이지에 들어가봤지만 어떤 알림도 없었고 메일도 없었습니다. 우리는 삼개월 전에 패밀리룸을 예약했고 도착했을때 그들은 우리에게 패밀리룸이 없다며 추가요금 없이 방두개를 주겠다고 했습니다. 그래서 구글을 확인하니 방하나에 85파운드 였습니다 그러나 우리는 200파운드가 넘는 돈으로 예약했었습니다. 내 생각에 공사중으로 불만이 많아 할인 하는 것 같았습니다. 우리는 체크인을 하고 짐을 놔두고 테이트미술관에 다녀왔습니다. 저녁을 먹고오니 호텔문이 잠겨있었습니다. 방문이 아니라 호텔문이요 한명의 직원도 밖에 있었습니다. 원래 안잠기는 문인데 공사로 인해 문이 잠겼다고 했습니다. 열방법이 없다며 기다리라고 했습니다. 창문을 깨면 문을 열수 있다고 했더니 그럼 우리가 창문값을 물어내야한다고 했습니다. 한시간 넘는 시간을 기다렸으나 직원은 그냥 문앞에 앉아 안에서 손님이 밖에 나오면 문이 열릴거라며 기다리라고 했습니다. 밖은 추웠고 우리는 아이가 있기때문에 주변 커피숍을 가려했으나 대부분 문을 닫았고 펍은 아이와함께 들어갈 수 없었습니다. 우리는 15분거리의 24시간 스타벅스를 가서 기다렸습니다. 우리는 아침일찍 출발해야하기때문에 밤 10시경 호텔로 갔습니다. 여전히 문은 열려있지 않았고 우리는 10분 후까지 문이 열리지 않으면 경찰을 부르겠다고 했습니다. 그러는 지금 문을 열려고 시도하고 있다고 말했습니다. 그들은 옆호텔을 통해 1층 창문을 통해 들어가려고 했습니다. 그러나 그방은 내 방이었고 나오기전 창문을 잠그고 왔기때문에 그 창문이 열릴거라고 기대하지 않았습니다. 그러나 창문이 쉽게 열렸습니다. 잠긴 창문이 쉽게 열리다니 드디어 3시간만에 숙소를 들어가게 되어 행복했지만 누구나 창문을 밖에서 열 수 있다는 생각에 불안했습니다. 우리는 숙소에 드라이기가 없어 추가 요청했으나 고장난 드라이어를 받았습니다. 고장났다고 다시 바꿔달라고 이야기했으나 여분이 없다고 했습니다. 두개의 방에 다 드라이어가 없었으며 우리는 머리를 말리지 못했습니다. 와이파이가 없습니다. 공사중이라 안된다고 합니다. 난방이 안됩니다. 그들은 작은 난로를 방에 놔두었지만 너무 작습니다. 머리를 말리지 못했기때문에 더 추웠습니다. 나는 감기가 걸렸습니다. 우리는 게트윅공항을 가기위해 런던에서 하루를 머무른 것이기 때문에 여행의 시작을 완전히 망쳤습니다. Construction is in progress. There was no advance notification. They told me that they informed me of the construction three days before the reservation date and gave me free refund information, but we didn't receive any e-mail, then, they changed their words that they informed the agency (Expedia). I went into the homepage but there were no notifications and no emails. We booked a family room three months ago and when we arrived, they said they didn't have a family room and offered us two rooms without additional charges. So when I checked Google, it was 85 pounds per room But we made a reservation for over 200 pounds. I think it was discounting because there were many complaints during construction. We checked in, left our luggage, and went to the Tate Museum. After dinner, we came back the hotel, the hotel door was locked. It's not a room door, it's a hotel door. One employee was also outside. It's supposed to be a door that doesn't lock, but it's locked due to construction. He told me to wait. They said we could open the door if we broke the window, so we had to pay for it. I waited for more than an hour, but the staff just sat in front of the door and told me to wait, saying that the door would open if some customer came outside. It was cold outside and we tried to go to a nearby coffee shop because we had a child, but most of them were closed and the pub couldn't go in with the child. We waited at Starbucks for 24 hours, 15 minutes away. We came back the hotel around 10 p.m. because we had to leave early in the morning. The door was still not open and we said we would call the police if it didn't open until 10 minutes later. He said he was now attempting to open the door. They tried to enter through the window on the first floor through the next hotel. But it was my room and I didn't expect it to open because I had locked the window before going out. But the window opened easily. I was happy to finally enter the accommodation in three hours because the locked window was easily opened, but I was nervous at the thought that anyone could open the window outside. We didn't have a hair dryer in the accommodation, so we asked for an additional one, but we received a broken one. I told him to change it back because it was broken, but he said he didn't have any spare. There were no dryers in both rooms and we couldn't dry our hair. There was no Wi-Fi. They say no because it's under construction. There's no heating. They left a small stove in the room, but it was too small. It was cold because I couldn't dry my hair. I caught a cold. We completely ruined the start of our trip because we stayed a day in London to go to Gatwick Airport.

  01-01-1970
• 

  yongshin lee

  This is the worst hotel I have ever had. The hotel was totally messed up and under construction. But they have never notified this before I got there. I paid over 200 pounds 3months ago, but now they are selling the room with 85 pounds only. They should let me know this. I could bear this however, embarrassing moment finally happened. When we came back from outside, the entrance was locked, and we couldn't get in for 3 hours. My 10 year old daughter had to shiver outside. The room is also full of paint smell, I will not going to let this go!!

  01-01-1970
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  Juan Carlos Sanchez Garcia

  (Translated by Google) If you are considering choosing a hotel for your stay in London, avoid this one... they are currently undergoing renovations that make the stay dangerous for guests... and even if they are finished, I would not recommend this hotel either... in the 4 days of stay they did not make the room and they do not offer any type of service... there is no wifi... there is no cafeteria... and the people who are at the reception have a passive attitude towards the needs of the clients... in London it is difficult to find good hotels value for money... but if you choose this one you will you will regret (Original) Si estás planteándote elegir un hotel para tu estancia en Londres huye de este… actualmente están acometiendo reformas que hacen que sea peligrosa la estancia para los huéspedes… y aunque las terminen tampoco te recomendaría este hotel… en los 4 días de estancia no hicieron la habitación y no ofrecen ningún tipo de servicio… no hay wifi… no hay cafetería… y las personas q están en recepción tienen una actitud pasiva ante las necesidades de los clientes… en Londres es difícil encontrar buenos hoteles relación calidad precio… pero si eliges este te arrepentirás

  01-01-1970
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  Silvia Perez Garcia

  (Translated by Google) We are currently staying at this hotel. The situation in which they have the hotel open while undergoing renovations is insane. I strongly recommend that you do not go there, the conditions are dangerous, you access it by going down some small stairs full of rubble and with scaffolding, when you open the door the access to the hotel is the laundry room, a hovel with no space full of bags, and so on the three floors up to the room. They have not made our rooms, nor change of sheets or towels, nor replacement of gel, shampoo, or hairdryer, nobody speaks Spanish, they do not give you any explanation. No WiFi, fire extinguishers on the floor. This hotel is not yet to open, but the price was charged with some services that they do not have. Scammed is the appropriate word. They have a lot to fix for months. Careful. All very unfortunate. My room is 302 in case you read this and decide to give us some explanation. Thank you After seeing your reply Ms. Silvija, the first thing to say is that in these 4 days in the hotel that we have asked to speak with you, where were you? Every day in that small room they put us off and no one in charge has shown their faces, very unfortunate. 1 . The hotel is not 4-star nor will it be due to its characteristics, but I did pay 120 pounds per night two months ago and now on April 8, 9, 10, 11 it has been at 68 pounds per night, we have screenshots of your page web, for which I have paid double. 2, They warned me 24 hours that I was going to hear some noise due to some reforms, not the precarious and dangerous conditions in which they are found. The last day I get out of the shower and there is a man at the window, imagine the situation. We no longer found availability in any hotel the day we arrived. 4 . The hotel sends me an email on the 11th saying that they are going to compensate me and you don't show your face, no one shows up, they have a hard face. I have all the graphic documentation to denounce this situation. I recommend not staying in this hotel, the conditions are dangerous and you will not receive any answer. I am attaching photos of how we have accessed the hotel and tell me if this is normal. All the best (Original) Estamos actualmente alojados en este hotel. Demenciable la situación en la que tienen el hotel abierto estando de reformas. Recomiendo encarecidamente que no vayan, las condiciones son peligrosas, accedes bajando unas escaleras pequeñas llenas de escombros y con andamios, al abrir la puerta el acceso al hotel es la lavandería, un cuchitril sin espacio lleno de sacos, y así los tres pisos hasta la habitación. No nos han hecho las habitaciones,ni cambio de sábanas ni toallas, ni reposición de gel , champú,ni secador, nadie habla español, no te dan ninguna explicación. No hay WiFi, extintores por el suelo. Este hotel no está para abrir pero el precio si que lo cobraron con unos servicios que no tienen. Estafados es la palabra apropiada. Les queda mucho por arreglar tienen para meses . Cuidado. Todo muy lamentable. Mi habitación es la 302 por si leen esto y se deciden a darnos alguna explicación. Gracias Después de ver su contestación Sra Silvija,lo primero decirla que en estos 4 días en el hotel que hemos solicitado hablar con usted, donde estaba? Cada día en ese cuarto pequeño nos daban largas y no ha dado la cara ningún responsable, muy lamentable. 1 . El hotel no es de 4 Estrellas ni lo será por sus características, pero yo sí pagué 120 libras por noche hace dos meses y Ahora los días 8,9,10,11de Abril ha estado a 68 libras la noche, tenemos pantallazos de su página web,por lo que he pagado el doble. 2 , Me avisaron 24 horas de que iba a escuchar algún ruido por unas reformas, no de las condiciones precarias y peligrosas en las que se encuentran. El último día salgo de la ducha y hay un hombre en la ventana, imagínese la situación. Ya no encontramos disponiblidad en ningún hotel el día que llegamos. 4 . Me manda el hotel un email el día 11 diciendo que me van a compensar y usted no da la cara, no aparece nadie, tienen una cara dura. Tengo toda la documentación gráfica para denunciar esra situacion . Recomiendo no alojarse en este hotel, las condiciones son peligrosas y no recibiréis contestación alguna. Adjunto fotos de cómo hemos accedido al hotel y que me digan si ese es normal . Un saludo

  01-01-1970
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  Miles Brown

  01-01-1970
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  Joanna

  01-01-1970