The UK Contact Centre Forum Ltd
The UK Contact Centre Forum Ltd is a company based in Wokingham, England. They specialize in call centers and telecommunications.
Introduction to The UK Contact Centre Forum Ltd
The UK Contact Centre Forum Ltd has been in operation for over 20 years, providing a platform for industry professionals to connect and share knowledge. The company's purpose is to advance the call center and telecommunications industry in the UK through collaboration and innovation. What sets this company apart is its commitment to creating a supportive community for its members, promoting best practices, and staying up-to-date with the latest technology.Services & products
The UK Contact Centre Forum Ltd offers a range of services for both individuals and organizations. Members have access to industry events, training programs, and networking opportunities. The company also provides consultancy services to help businesses improve their call center operations and customer service strategies.Location
Located in the town of Wokingham, The UK Contact Centre Forum Ltd is situated in a bustling area with a mix of businesses, including technology companies and retailers. Visitors to the area can expect a vibrant atmosphere and a variety of dining options. The closest public transportation options include Wokingham train station (1.5 miles), the bus stop on Rectory Road (0.2 miles), and the Wokingham Superbus Park and Ride (1.7 miles).Benefits
Customers should choose The UK Contact Centre Forum Ltd because of its dedication to promoting innovation and collaboration in the call center industry. The company provides valuable resources and support to its members, helping them stay ahead of the curve in a constantly evolving industry.Good to know
Customers should be aware that membership to The UK Contact Centre Forum Ltd is required to access many of the company's services and benefits. However, the cost of membership is reasonable and provides excellent value for industry professionals looking to stay connected and informed.Reviews
Customers have consistently praised The UK Contact Centre Forum Ltd for its welcoming community and valuable resources. Members have noted that the company's events and training programs have helped them improve their skills and stay on top of industry trends. Overall, The UK Contact Centre Forum Ltd has a strong reputation for supporting and advancing the call center industry in the UK.Amenities
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voip technology -
live answering
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call recording
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multi-language support
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customer relationship management
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call tracking
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automated call distribution
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queue management
FAQ
What level of training do your call center agents receive?
Our call center agents receive extensive training on customer service skills, communication, and problem-solving. We also provide them with in-depth knowledge about our clients' products and services to ensure they can answer any customer inquiries confidently and effectively.How do you ensure the quality of customer service provided by your agents?
We have a quality assurance team that monitors and evaluates our agents' performance regularly. We also gather feedback from our clients and customers to assess the level of customer satisfaction, and we use that feedback to improve our services continually.What types of services do your call centers offer?
Our call centers offer a wide range of services, including customer service, technical support, sales, billing, and collections. We tailor our services to meet our clients' needs and ensure that we provide the best customer experience.Can you provide examples of successful customer service experiences you've provided for other clients?
We have helped numerous clients achieve excellent customer service ratings and increased customer loyalty. For example, we assisted a telecommunications company in reducing their customer churn rate by 50% through our exceptional customer service. Another client saw a 20% increase in sales after partnering with us.How do you ensure the security and privacy of customer information during interactions with agents?
We have strict security measures in place to protect customer information, including encryption and password protection. Our agents undergo thorough background checks and sign non-disclosure agreements to ensure customer privacy. We also provide ongoing training on data protection to ensure our agents understand the importance of safeguarding customer information.Reviews
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Kofi Boafo
Very very helpful and kind department
29-05-2023
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Disturbing Because
definitely a helpful resource from start to finish always motivative encouraging even when it’s seems impossible never give up thanks again for your support LOWELL FINANCIAL Ltd
28-05-2023
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Kieran James
Been back and fourth with emails for years everytime they call and I answer the phone hangs up on the other end then they said they've tried to contact me and not had any success .... maybe just hang on when someone answers not hang up ..... sent me a email of a payment plan to split up other 3 debts they then told me they couldn't locate this so I went on the email screen shot it and sent it to them .... just sick of the lies how can anyone say these are a good company when they've fobbed me off for years .... I even tried to pay the debt in full and they still wasn't interested the financial Ombudsman is now looking into it as I don't know what else I can do .......
28-05-2023
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Danny Graham Pritchard
27-05-2023
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Sinead Lowry
Helpful, friendly and polite.
27-05-2023
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Christine Martin
This is an amazing company to help you through debit the advisors are very friendly and explain everything you need they also understood the way my mental health work helped me a great deal even paid one off straight away also the app is so great and easy to work through thanks lowell
27-05-2023
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Michelle Cornette
Send me a threatening letter. Advisor said others had been sent. Did not receive them. Constant intrusive questions
27-05-2023
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Laceymae P
Tried to make me pay for a dept and the name of dept wasn't even spelt propley. The dept ain't even mine so they can run and jump.
26-05-2023
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gary jefferson
THE GUY i SPOKE TO WAS VERY PROFESSIONAL COURTIOUS.
26-05-2023
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G W
Understanding friendly non judgemental
26-05-2023
