The Sword Dungeon
The Sword Dungeon is a company that specializes in providing tools and equipment for reenactment sites. They also offer a unique shopping experience for those interested in culture and entertainment. As one of the top tool stores in the industry, The Sword Dungeon is dedicated to providing high-quality products and exceptional customer service. Their commitment to excellence has made them a trusted name in the entertainment and events industry.
Introduction to The Sword Dungeon
The Sword Dungeon is a unique store that combines tool stores, reenactment sites, and shops & shopping in one place. It was founded in 2015 by a group of history enthusiasts who wanted to create a place where people could experience the culture of the past. The company aims to provide quality products and services to its customers, while also educating them about history.Services & products
The Sword Dungeon offers a variety of products and services related to history and reenactments. Customers can buy swords, armor, costumes, and other accessories for their reenactment needs. The store also offers classes on sword fighting and other historical skills.Location
The Sword Dungeon is located in a historic district of the city, surrounded by other shops and restaurants. Customers can expect to experience a unique atmosphere when they visit the area. The store is conveniently located near public transportation options, including the bus stop on Main Street (0.2 miles), the train station on 3rd Avenue (0.5 miles), and the subway station on Broadway (0.7 miles).Benefits
Customers should choose The Sword Dungeon because of its unique combination of products and services, as well as its commitment to quality and customer satisfaction. The store's staff is knowledgeable and passionate about history, and they are always willing to help customers find what they need.Good to know
Customers should be aware that The Sword Dungeon only sells products that are historically accurate and of high quality. They also offer custom orders for those who need something specific.Reviews
Customers have praised The Sword Dungeon for its knowledgeable staff, high-quality products, and unique atmosphere. One customer wrote, "This store is a hidden gem! The staff is so helpful and knowledgeable, and the products are top-notch. I always leave feeling like I've learned something new."Amenities
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gift card -
repair service
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costume
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prop
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set
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stage
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theater
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guide
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tour
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museum
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exhibit
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parking
FAQ
What time periods and events do your reenactments cover?
Our reenactments cover a variety of time periods and events, ranging from medieval battles to Renaissance festivals and pirate raids.Do you offer any warranties or guarantees on your products?
Yes, we offer warranties and guarantees on all of our products. If you are not satisfied with your purchase, you can return it within a certain time frame for a full refund or exchange.What kind of costumes and props do you provide for participants?
We provide a wide range of costumes and props for participants, including swords, shields, armor, and period clothing. Our selection is designed to be historically accurate and authentic.Are participants allowed to bring their own costumes and props?
Yes, participants are allowed to bring their own costumes and props. However, we ask that all items be checked by our staff for safety and authenticity before they can be used in our reenactments.Do you offer repair services for tools purchased at your store?
Yes, we offer repair services for tools purchased at our store. Our experienced technicians can repair a wide range of tools and equipment, from swords and axes to crossbows and catapults.Reviews
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GenericGooner
Customer service non existent. I made a purchase on the website. They sent a confirmation email declaring the order being confirmed. I received no information about shipping and so sent an email asking when it was due to be shipped. No response. So I sent another email asking for confirmation of when the sword would be sent out. Again nothing. So I then messaged them through Facebook messenger, pointing out that I had seen a response to a negative review suggesting they say on the website that is takes up to 12 days for the delivery to arrive (it doesn’t btw, or if it does it’s very well hidden away because I searched the website and found no information at all) and that if I have to I will process a claim through PayPal if I don’t hear anything after 12 days but I would rather get what I paid for. And then miraculously, without even bothering to respond to my messages, I get refunded. They didn’t even give me the courtesy of a reason for the refund. I am autistic, and am now left very disappointed that the product I had purchased will not be coming. They are atrocious. The only time they seem to respond is when they get a negative review. So I look forward to finally hearing them respond to a message. Oh, and if they intend to claim out of stock, beware of that too because they can’t even be bothered to make that known on the website, and the exact sword I tried to buy (amonthul) is still on the site and it’s still actually possible to process the order and pay for it. Steer clear. While they aren’t stealing money they are wasting time and giving false hope to people when they clearly cannot fulfil orders.
18-06-2022
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Beverley Matthews
Ordered an item early January 2022. I've not received the item or a refund despite numerous voice messages left, emails sent, FB message sent to this company. No one has responded and they still have £145 of my money. Very disappointing.
18-06-2022
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Paul Smith
Finally got my order and not completely disappointed with the sword itself, couple of defects but overall satisfied with it. For this reason alone I have changed my review to 3 stars. Customer service being the reason for not higher as per my comments below. Placed an order from this website, chased them several days later for an eta on my order only to get a response the next day asking for id for the item which was provided that same day. Since then despite several further email asking for the status of my order and when I am likely to get it. No response. Now over two weeks since placing my order. In response to their comment It took 5 days to send me an email asking for ID only after me asking.(why so long?) this should have happened staright away. I have also sent you a screenshot of all the correspondence as I have never received any of these emails you claim to have sent. They did not send any such screenshot to prove the emails they claimed to have sent me.
18-06-2022
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Emma Spence
Absolutely would recommend this website/company to all my friends I've bought two amazing sword's from here Viking's king of swords and thunder cats sword of omen's for my husband I'm definitely going to be back on this site again for when I next need to buy my husband a sword great customer service great prices amazing service 5*****
18-06-2022
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Sarah
Stole money from me. Worst online shopping experience I’ve ever had. I’ve had money taken and no item received. They refuse to provide any refund despite me having nothing delivered. They ignored multiple emails I sent over a couple of weeks before finally responding claiming they’ll only give a 50% refund, but they lied and and have not even given that so I’ve lost £55. It seems like a scam and they’ve put up fake reviews - I understand the other negative reviews. After I left their first review on a different site, suddenly a positive review appeared so it looks like they put up a fake one to counter mine. If it is a legitimate site then they are extremely unprofessional. Buying with them is just gambling with your money. ETA: I have not used my own name on this review for anonymity. The owner who has commented on this review know exactly what this is regarding and is lying. My order Reference is #00026 and I’ve attached a screenshot of my order confirmation for the item I never received. I emailed them following their comment below and I was once again ignored. Disgusting.
18-06-2021
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Paul Willis
Great service. Helpful. Nice clear website. Highly recommend.
18-06-2020
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Kevin Ospina Londoño
18-06-2019
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Robert Miller
Great shop. Lots of items. Fast delivery and extremely helpful. The products are high quality and the staff go out of their way to help with questions. Highly recommended.
18-06-2019
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Carl wherton
18-06-2019
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Abi Thomson
18-06-2019
