The Small Animal Hotel
The Small Animal Hotel is a pet boarding and pet sitting service provider located in St Helens, England. They specialize in providing a comfortable and safe environment for pets while their owners are away. Their services include pet boarding and pet sitting for all types of pets. The Small Animal Hotel is committed to providing the best possible care for pets and ensuring their well-being.
Introduction to The Small Animal Hotel
The Small Animal Hotel is a family-owned business that has been providing top-notch pet boarding and pet sitting services for over 10 years. The company was founded by a group of animal lovers who wanted to create a safe and comfortable environment for pets while their owners were away. The Small Animal Hotel is unique because they specialize in small animals such as rabbits, guinea pigs, hamsters, and birds. They provide individualized attention to each animal, ensuring that they are comfortable and happy during their stay.Services & Products
The Small Animal Hotel offers a variety of services to pet owners. They provide pet boarding services for small animals, which includes a comfortable living space, daily exercise, and a healthy diet. They also offer pet sitting services for those who prefer to leave their pets at home. The company provides in-home visits to feed, water, and play with pets, ensuring that they receive the care and attention they need.Location
The Small Animal Hotel is located in Elton Head Hall Farm, which is a peaceful and serene area in St Helens, England. The area is primarily residential, with a few small businesses nearby. The company is easily accessible by public transportation, with the closest bus stop (Elton Head Road/Atlas Street) only 0.2 miles away. The two other closest public transportation options are the Rainhill Train Station (1.2 miles) and the Prescot Train Station (1.3 miles).Benefits
Pet owners should choose The Small Animal Hotel because of the exceptional care and attention their pets receive. The company specializes in small animals, which means they have the knowledge and expertise to provide the best care possible. They offer a safe and comfortable environment for pets, with spacious living areas, daily exercise, and healthy meals. The staff is highly trained and passionate about animals, providing personalized care to each pet.Good to Know
Customers should be aware that The Small Animal Hotel requires all pets to be up-to-date on their vaccinations before they can stay at the facility. This is to ensure the health and safety of all pets. The company also has strict policies in place regarding the cleanliness of the living areas, ensuring that all pets are staying in a healthy and hygienic environment.Reviews
The Small Animal Hotel has received rave reviews from customers. Many have praised the company's personalized care and attention to detail. Customers appreciate the spacious living areas and daily exercise their pets receive. The staff is highly praised for their knowledge and expertise in caring for small animals. Overall, customers highly recommend The Small Animal Hotel for their exceptional pet care services.FAQ
What type of pets do you provide sitting services for?
We provide sitting services for a variety of small animals, including cats, dogs, rabbits, guinea pigs, hamsters, and birds.Do you have experience working with specific types of pets or breeds?
Yes, we have experience working with a variety of pets and breeds. Our staff is trained and knowledgeable on caring for different types of animals, and we make sure to tailor our services to your pet's specific needs.What is your policy if my pet causes damage to my home or belongings?
While we take every precaution to ensure that your pet does not cause damage, accidents can happen. In the event that your pet causes damage to your home or belongings, we will take responsibility and cover the cost of any necessary repairs or replacements.Can you provide references from previous clients who have used your services for similar pets as mine?
Yes, we would be happy to provide references from previous clients who have used our services for pets similar to yours. We take pride in our high level of customer satisfaction and are confident that our references will reflect that.Can I tour your facility before making a reservation?
Absolutely! We welcome tours of our facility before making a reservation. This allows you to see where your pet will be staying and ask any questions you may have about our services. Please contact us to schedule a tour.Reviews
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Paweł Mądrzywołek
27-02-2023
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Pat Topping
Charlotte is lovely, cares about all the animals, my rabbit Florence loves her stays there, will be using this place again, thankyou Charlotte
27-10-2022
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Cheryl McMichan
I have only given this place one star as couldn't post review otherwise. We boarded our 5 guinea pigs with Charlotte whilst we went away. BIGGEST mistake of my life!!!!! We asked for regular updates and photos and received NOTHING!!!! I repeatedly contacted Charlotte to check on our babies welfare. She didn't answer my calls, reply to my texts and when we eventually received an email two weeks later she assured us our boys were fine. When we picked up our Guinea pigs they were filthy and stunk of urine. One of our boys was clearly very unwell. We rushed him to the Vets and despite their best efforts he died in my arms several hours later. We are truly devestated and our little girl is heartbroken. The Vet said he was severely dehydrated and underweight. He was plump, happy and healthy when we dropped him off!!! Unfortunately the horror story dosnt end there!!! We then noticed one of our other piggies wasn't right. He was rushed to the Vets and had to have a foreign body removed from his body. Due to Charlotte's incompetence and negligence, our lives have been turned upside down. I have tried to contact her but she hasn't even had the professional courtesy to reply. I would most definitely NOT recommend this place to anyone!!!!
27-09-2022
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Sarah
The small animal hotel is amazing. My 4 rabbits visit a few times a year while I go away and I get such peace of mind knowing they are in capable hands. Nothing is too much trouble for the staff here and the quality of care the rabbits get is second to none. Recommend to anyone!
27-09-2022
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sue langton
Pringle & Frazzle my Guinea’s both home from their holidays with Charlotte, pamper party, looking happy, gorgeous and smell beautiful, I know they get so properly looked after and i don't worry they are in very safe hands x
27-08-2022
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S Ainsworth
Brought my Guinea pigs for a piggy pamper party. Charlotte did a beautiful job. Charlotte is so lovely I would highly reccomend visiting here .
27-07-2022
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Atreyu
27-06-2022
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Andrew Cleaver
27-05-2022
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Maisy sampson
27-05-2022
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Laura Ankers
Our guinea pigs are with them right now. Charlotte was lovely and very welcoming! Happy to answer all my questions too
27-05-2022
