The Slate Yard

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Reviews

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  Jasmine Su

  First and the most important: DO NOT EXPECT TO HAVE YOUR FULL DEPOSIT BACK. They will charge you incredibly high price at £216 for clean a 1 bed apartment. Please see pictures of status of apartment when I left. I have tried my best to clean. I did expect for some cleaning charge but didn’t expect this high. During night time, there are always some annoying bipping sound lasts few hours came from out side of apartment which make people hard to sleep. Their BALCONY ARE DANGEROUS. first week I moved in, we received few letters from our neighbours saying they saw many small items dropped from top floor balcony looks like bolts. They didn’t do anything until few month later. Their apartment door handle is dangerous. BE CAREFUL You could potentially locked youself in. My door handle from in side has fallen off out of no reason and I couldn’t open the apartment door. In the end I had to call reception to rescue me (as they can open from out side) and they didn’t send anyone to fix it so I had to go to reception again to report to get it fixed. ( which means I didn’t lock my door from inside for two weeks) When you park outside for few minutes please be super careful as they only have a loading bay for three to four cars. You probably find yourself have no place to park, and eventually you will end up park outside of loading bay and you will receive a “final demand ticket” (even if you only stopped for just 1minute) with £170 to pay. They won’t send you first parking ticket because there is no way for you to prove you haven’t received the first letter and on this final demand ticket they say “ This opportunity has now lapsed, and we regret the ability to appeal against this charge is no longer available.” Scam private company. Their building’s doors NEVER WORKING. Ever since I moved in, the building door was broken until I moved out 😅 Staffs are great, they are friendly and helpful. Gym is okay. So I give 1 start.

  27-02-2023
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  Sean Dakin

  Came up to help some friends move out. We shortly received fines following the move early September, it's taken the slate yard over 4 months to tell us they didn't receive the Car Number plate within reasonable time. As a result I'm left with £340 worth of 2 fines, due to sheer incompetence from management. Why on earth did it take 4 months to get this basic answer to investigate something so simple? This company has no integrity at all, AVOID this place at all costs. As and when you decide to move out they won't respond to anything, nor will they bother registering a hire vehicle in time on their systems. The reality now is that rather than sorting this out back in September when it may have been possible to resolve the fines and get them cancelled, they've dragged their heels with it, and because they have dragged it on for 4 months obviously, you can't cancel anything once the initial fines because deadlines passed months ago. Shocking management, I've never dealt with such incompetence and lack of professionalism in my life, save yourselves the time, effort and stress. There needs to be some firings with immediate effect from this heartless and incompetent management.

  27-01-2023
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  Prabakaran. M.

  27-12-2022
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  Luciana Durdos

  27-11-2022
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  Alexander Kaitiff

  The Slate Yard is a fantastic place, to live, whether you are new to Manchester or a seasoned veteran. The facilities are excellent, the location makes exploring the city very easy, whilst also being quite quiet, and the apartments are both modern and spacious. An ideal home for those new to a city or waiting to get on the property ladder. It has all the amenities you could ever need; a parcel store, private dining, gym and car parking (as well as a good deal with the local NCP) and many more. What makes the Slate Yard exceptional however are the staff who always go the extra mile to make your stay enjoyable, help with any issues quickly and efficiently, and are very attentive and personable. I’d like to personally thank many of the staff: Euan showed us around the apartment initially and was always available should an issue arise. Andrea brings a positive energy and friendly atmosphere and helps with any issue you have. Since he joined the team during my tenancy, Jordan carried himself with exceptional professionalism and was willing to go the extra mile to make our stay valuable. All of these people and many more contributed to a great experience for us, so we wanted to write this review as a true reflection of what life at the slate yard is like. Would highly recommend ✳️✳️✳️✳️✳️

  27-11-2022
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  Mel S

  Impossible to sleep when it's raining because of rain thudding against hollow window sills outside

  27-11-2022
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  Stuart Thornton

  Check-in / out processes at Slate Yard need to be massively improved. Staff took 8 weeks to return my rental deposit. Emailed regularly for the first 5 weeks before I stopped receiving responses. Rang every working day for the latter 3 weeks, was promised on several occasions that deposit return would be actioned by the end of the week, which would quickly turn into the end of the following week. The delays hampered my ability to move into my next apartment. Can't fault the facilities but if you're leaving Slate Yard and are expecting to get a quick turnaround on your deposit you may want to have a word with staff well in advance of departing or expect disappointment.

  27-10-2022
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  Adele

  BECOME AN UNPLEASANT PLACE TO LIVE. A SENIOR MEMBER OF URBAN BUBBLE / LEGAL & GENERAL NEEDS TO BE AWARE OF THE PROBLEMS HERE AND A SERIOUS IMPROVEMENT NEEDS TO BE MADE. Since moving in September 2021 I've had nothing but problems and the service from Urban Bubble is worsening rapidly, worse still I've just had a rent increase! - Upon moving in to a brand new apartment no snagging had been carried out due to people off sick - Boiler didn't work, broken freezer, balcony door broke, bathroom door broke, wardrobe doors needed aligning and unfinished paint work. - 1 year later balcony door still not fully repaired, spent the full Winter season 2021/22 with unsealed balcony doors. - Directly overlooking a building site where the construction company works during illegal hours. - Short terms lets regularly checking in. - No CCTV in apartment corridors. - Extremely poor communication from management team and the only time a resolve is ever attempted is if multiple people flag the same issue. - Both lifts in tallest block constantly broken and have to take the stairs. - Tenants throw items including fire crackers and full water bottles from balconies at people and dogs. - Hard and cheap furniture, I put my back out for the first time in my life 2 months after moving in. - Parcel service is an absolute disaster - Changed to Parcel Safe, codes no longer received for access and parcels go missing. - I've had 2 neighbors whilst living here, one smoked weed and cigarettes every day in his apartment causing the fumes to come through my air vents - Management did minimal to resolve this and the next cries and screams regularly until the early hours of the morning. - Hollow outer window sills create huge noise disturbance whilst its raining. - My fob went missing whilst concierge were looking after my keys, I was given a replacement and today it was purposely deactivated my a member of staff who should have communicated this to me prior. Denied access to every door whilst stood out in the rain. - The majority of the time there is no member of staff on the reception desk - Quite often they're smoking outside. - Regularly the doors are broken allowing strangers to access without a fob. I heard from a member of staff that a stranger was accessing vacant apartments and showering in them a few weeks ago!

  27-09-2022
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  Fady Tarek Selim

  Update: Having moved in FINALLY, the apartment and the facilities are great, just the sales team processes need to be reformed. Original review: Terrible responsiveness and daunting process to get a contract that is fully paid upfront. Look elsewhere if you want a smooth process moving in.

  27-09-2022
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  Georgia Breen

  27-08-2022