The Saffron Hotel

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Reviews

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  Megan Willmore

  I booked the Saffron Hotel for this weekend, my booking was accepted but they are currently closed! Their phone line is disconnected, no one is replying to their emails or Facebook messages and there is not communication on any of the platforms about being shut yet they are still accepting bookings! Luckily I’ve managed to rebook somewhere else and hopefully won’t be charged but it’s unacceptable that’s you can still book if they aren’t open!

  01-01-1970
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  john hinchliffe

  01-01-1970
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  David Grimster

  Lovely

  01-01-1970
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  Leonard Sharp

  Poorly maintained. Poor services provided. There's a reason why it's empty. Rooms : 1/5 | Service : 1/5 | Location : 1/5 … More

  01-01-1970
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  Gemma Dowd

  What an absolute nightmare! Checked into this hotel around 3pm without any assistance from staff. Upon entering the property there was no staff to be seen anywhere. Our keys were left on the wall to collect. I left the property around 5:50pm to attend a function near by. There was still no staff to be seen anywhere at this point. I returned to the property after the event at 1:30 am. On arrival at the property, the code we were given to gain access did not work and neither did the fob. We were stuck outside at 1:30am in the freezing cold. There was a number left on the door to contact for assistance. I contacted this number and was given an incredibly rude response from an irritated man who told me “just wait” several times and hung up the phone. Following waiting for 10 minutes I contacted the number again and was met with the same hostility and rudeness. Then half an hour had gone by and we were still stuck outside. No one had turned up to assist us and what’s even worse is that the man had turned off his phone and was ignoring all my calls. I called this number over 10 times with no response. I attempted to call the number provided on the website several times, again with no response.Contacted both the Facebook page and Instagram over 10 times. No response. Disappointed is a complete understatement. The man I spoke to on the phone was extremely rude and unhelpful. His lack of care for his customers just says it all. Ill-mannered and discourteous.

  01-01-1970
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  Milena Hileman

  Stayed here years ago and now it’s all refurbished. Nice new bathrooms. Large rooms. Very clean and ideal location. Rooms : 5/5 | Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Simon Kime

  What a great find. The easiest check in l have ever experienced. Just collect the key from a hook ! Rooms : 5/5 | Location : 5/5 … More

  01-01-1970
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  Tina Treadwell

  When we arrived at 2.50pm it was wet, cold and windy but couldnt get in till 3pm with self checkin. The place was in darkness and nobody to be seen so we had to seek shelter at a neighbouring venue because we had our 82 year old mother with us and needed to keep warm. When we finally got to checkin there was one member of staff that greated us and gave us our keys. On entering our rooms we couldnt believe how cold they were. The radiators were on full but only tepid at the bottom (think they just need bleeding) so we were given small heater fans but you cant leave them on all the time to keep the rooms warm, just not safe! Also my room had a round seat on a square toilet which wasnt fixed properly, no toilet paper and there was a hole in the ceiling. I cant see where the refurb is that has been mentioned. There was no food available (yet Sunday Lunch has a mention??) the bar was only open till 9pm and the worse thing was we got no breakfast the next morning. If you dont have the staff to run as a proper funtional hotel then perhaps you shouldnt be open at all. I dont believe there was anyone at the property for security over night. Very poor standards, gone down hill from the last time we stayed. Very disappointed and certainly wont be back.

  01-01-1970
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  bradley ives

  The worst dining experience you will ever have. Chaotic, unorganised, badly managed and a real disappointment. After making a booking 4 weeks in advance for a large group, along with preordering our meals you would think nothing much could go wrong. This however was far from the truth; unexceptional meals began to come out of the ill prepared kitchen with a difference of an hour and a half between the first and last meal being placed upon the tables. The casually dressed team shouting out meals over our heads to find out where the plates in hand were headed, walking aimlessly as if somewhat lost. It was obvious that they did not have any form of table plan, food was just brought out willy-nilly. I walked a loop of the venue, trying to find a member of their team to ask where the rest of the meals were (without any luck). There were only 3 other people sat drinking in the bar area during this time, so it wasn't like they were rushed off their feet; to which I would have been more understanding. Finally the service door opened and another plate of food came out, myself and my uncle asked to speak with the manager. She herself didn't seem phased and apologised like it was a regular occurrence. When asked what they would do to rectify the lack of service, the manager offered to contact the owner. The owner called us to say that he would only refund us the money we paid to book the room, baring in mind some guests didn't even eat their dinner because of how long it took for it to arrive in front of them. The only good thing I could say about this establishment was the fact that they actually did bring out the children's meals first. However the children were then sat waiting until after we had all finished before their dessert arrived (a good 2-2 1/2 hours after their dinner). Whoever owns and runs this place should be highly embarrassed. I can't see it being a staple part of Saffron Walden Town for much longer considering how awful the experience was. I will be passing my feedback across all of my contacts highlighting why I would swerve visiting. It is a real shame as The Saffron Suite has the potential to be lovely venue and a gold mine for whoever owns it but due to poor management, organisation and service its going down the drain. I won't be back and I am quite frankly disgusted by the whole affair.

  01-01-1970
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  Kimberley Corless

  I absolutely love a roast dinner and this one was by far my favourite. Everything on the plate was delicious and it was one of the only times I haven't had to ask for more gravy! I would highly recommend Saffron Hotel, lovely decor and friendly staff. Hope to visit again soon 😊

  01-01-1970