Insurance Agencies, Home Insurance Agencies, Driver & Vehicle Licensing Agencies, License Bureaus

The RAC

The RAC is a leading company in the United Kingdom that offers a range of services related to driver and vehicle licensing agencies, home insurance agencies, insurance agencies, and license bureaus. The company is committed to providing high-quality services to its clients in the public sector and society. With a focus on insurance and public sector and society, The RAC is dedicated to meeting the needs of its customers and providing them with the best possible experience.

Introduction to The RAC

The RAC is a British motoring services company that was founded in 1897. The company's primary purpose is to offer roadside assistance to drivers in the United Kingdom. The RAC has a unique history, having been involved in the earliest days of motor racing and having played a significant role in the development of British motoring culture. Today, the company continues to be a leading provider of roadside assistance and vehicle recovery services.

Services & products

The RAC offers a range of services to its customers, including breakdown cover, car insurance, home insurance, and travel insurance. In addition, the company provides vehicle inspections, car data checks, and legal services related to motoring. Customers can purchase these services online or over the phone.

Location

The RAC House is located on Brockhurst Crescent in Walsall, England. The area is primarily residential, with a mix of houses and flats. There are also several small businesses in the area, including a few insurance agencies and license bureaus. The RAC House is easily accessible by public transportation, with the Walsall train station located just over a mile away. The three closest public transportation options are the Walsall Train Station (1.2 miles), the Tame Bridge Parkway Train Station (1.4 miles), and the Bescot Stadium Train Station (1.6 miles).

Benefits

Customers should choose The RAC because of the company's long history of providing reliable and effective roadside assistance. The RAC's breakdown cover includes a wide range of benefits, including unlimited callouts, roadside assistance, and recovery to any UK destination. The company's car insurance policies are also highly regarded, offering competitive rates and comprehensive coverage.

Good to know

Customers should be aware that The RAC is affiliated with several Driver & Vehicle Licensing Agencies in the UK. This means that the company can assist customers with vehicle registration and other administrative tasks related to driving. In addition, The RAC is a member of the Public Sector & Society, which is a group of organizations that work together to promote public safety and wellbeing.

Reviews

Customers have generally been very satisfied with the services provided by The RAC. Many customers have praised the company's quick response times and efficient service. Some customers have also noted that the company's car insurance policies are very competitive. Overall, The RAC appears to be a reliable and trustworthy provider of motoring services in the UK.

Amenities

parking
motorcycle test
theory test
driving test
renewal
licensing
vehicle registration
roadside assistance
vehicle inspection
driver assessment
driver education
vehicle title transfer
online payment
24-7 support
online application
discounts
financial planning
claims assistance
policy review
multi-policy discounts
customized coverage
online portal
24-7 service
deductible discounts
homeowner discounts
auto insurance
life insurance
commercial insurance
health insurance
retirement planning
computer
printer
scanner
copier
fax machine
internet access
waiting room
security system
accessibility ramp
payment terminal
atm

FAQ

What types of licenses and permits does your bureau handle?

At The RAC, we handle a variety of licenses and permits related to driving and vehicles, as well as home and other types of insurance. Some examples include driver's licenses, vehicle registrations, and insurance policies for homes and other properties.

What are the required documents and fees for obtaining a license or permit?

The required documents and fees for obtaining a license or permit can vary depending on the specific type of license or permit you are applying for. We recommend checking our website or contacting our customer service team for detailed information on the requirements and fees.

What is the process for renewing a license or permit and how often does it need to be renewed?

The process for renewing a license or permit also varies depending on the type of license or permit. Generally, you will need to fill out an application and provide any necessary documentation and fees. The renewal period can vary as well, so it's important to check the specific requirements for your license or permit.

What is the claims process like if I need to make a claim?

If you need to make a claim on your insurance policy, we recommend contacting our customer service team as soon as possible. They will guide you through the claims process and provide any necessary information and documentation.

What is your customer service response time like for inquiries or issues?

At The RAC, we strive to provide excellent customer service and respond to inquiries and issues as quickly as possible. Our response time may vary depending on the nature of the inquiry or issue, but we aim to provide a prompt and helpful response to all of our customers.

Reviews

Adrian Ask

Avoid does not have the resources will leave you stranded for over 6, 7 hours no care or respect for human life just money. Worth 100s of millions but won't buy flat bed trucks

25-05-2023
Safir Younis

If I could level NO STARS I would. Worst experience this morning from road side recovery. Miserable guy turned up to take the wheel off my car and put on his space saver so I can get to Kwik fit. As I'm a wheelchair user I stayed in the car for the duration of him being present. He came with a miserable look on his face (a smile doesn't cost you a thing), he took off my wheel, opened my car boot and threw it in like a piece of scrap causing a dent to my boot floor. Never want to interact with RAC after this mornings experience

24-05-2023
Lewis Ritchie

It amazes me how companies like these are legally permitted to operate. It seems like they put themselves in direct opposition to their customer and that at every level and every interaction, they are at war with you, making life as difficult as they possibly can. It makes for a horrible experience. But RAC are the worst

22-05-2023
Samantha Rolph

Great service, I was a woman on my own and broke down on a duel carriageway, Gaz the RAC man (not a contractor) arrived within 45 minutes, no access to a garage on a Friday night so took me and the car home. I had great communication throughout and even had the same chap collect my car from home and deliver it to the garage the next day. Everyone involved was super helpful and if you get Gaz, he’s a top bloke!

13-05-2023
Box Clever

Very poor service. Initially a very grumpy individual turned up, snapping at me. Then refused to tow my car as it was "too far". Then told I had to wait 7 hours for another. When I was eventually towed they refused to take me the last 13 miles home. The guy sat in the car park eating a MacDonalds for an hour while I was marooned on the M1. BEWARE

06-05-2023
Jennifer Dent

Awful service. My car had an electrical fault that meant I couldn't legally tow my caravan, diagnosed by the RAC mechanic. He confirmed the caravan would be recovered. I made many, many expensive phone calls with very rude unhelpful call handlers who never called back when they said they would and never actioned what they said they would resulting in me having to repeatedly call back again and again. I found out by accident that a recovery agent was taking my caravan to secure storage not my home address. The driver called me to find out where the caravan was because the RAC gave him the wrong address. I did not trust the RAC so I drove to the secure storage to check my caravan was ok. The recovery agent arrived with my caravan on the back of a standard van with a normal tow bar & 13 point electrical socket. The reason I state this is because I got very, very rudely told by a stroppy unhelpful call handler that they needed 'specialist recovery' for my caravan, another lie. The secure storage was closed, the driver said it wasn't his responsibility, he had done his job. He was going to leave the caravan in the street. If I hadn't been there goodness knows what would have happened to my caravan. I had to arrange my own recovery. The RAC customer services were equally useless, they didn't even see why all of this was so wrong...equally rude & unhelpful. Do yourself a favour and go to another provider!

27-04-2023
Mason Krstic

11 hours! Broke down 11:00 I was given an eta of 14:30. @14:45 I was given no update. @16:00 I was told someone would be with me 19:05. @19:30 I'm told 21:00. @22:15 someone finally arrives. 2 major faults here: 1. RAC took 5 hours to even find a recovery company to come. 2. The recovery company quoted 19:05 for pickup and came over 3 hours late. Clearly the RAC needs more "trusted partners" and needs to pick the companies they work with better. I'm not paying £35 a month for this anymore, and I hope no one else will either.

27-04-2023
Phil Cox

Broke down on our way back from Holiday in Cornwall today. Had a 5 hr wait for a patrol to turn up, which was a pain - but apparently today has been busy - but when Deon arrived; he was absolutely superb. He had picked up parts that might be required before coming to me and managed to replace the broken belt and tensioner by the side of the road, in terrible weather conditions. I'm really grateful that I didn't have to have the van recovered all the way back to Reading. Top bloke, a real asset to RAC

27-04-2023
Zhivko Todorov

i think they've lost my vehicle and now they cannot provide a proper information why i still not delivered to the garage !!!!

27-04-2023
eytan g

Dangerously incompetent &no resources!! Think twice ,read the reviews don’t fall into the trap! 8 hours and no recovery! Try to convince me to leave keys in glove compartment with car worth 60k unlocked!? Then try to convince me for recovery part way only. This company is not a recovery company! It’s not got resources to fulfil their obligations. You’ll be lucky if you get assistance! Dangerously incompetent! Service 000.

27-04-2023