The Property Ombudsman
The Property Ombudsman is a company based in Salisbury, England. They specialize in providing services to conveyancers, land planning authorities, financial services, and the public sector & society.
Introduction to The Property Ombudsman
The Property Ombudsman is an independent organization that was established in 1990 to resolve disputes between consumers and property-related businesses such as conveyancers, land planning authorities, financial services, and public sector and society. The company is unique because it is not a government agency, but rather an impartial mediator that helps resolve disputes in a fair and unbiased manner.Services & Products
The Property Ombudsman offers a range of services to consumers and businesses alike. These services include resolving disputes between consumers and property-related businesses, providing advice and guidance to consumers, and promoting best practices within the industry. Customers can buy peace of mind knowing that they have a neutral third party to turn to in the event of a dispute.Location
The Property Ombudsman is located in Milford House, Salisbury, England. Salisbury is a historic city known for its stunning cathedral and beautiful countryside. In the area, customers can typically find a mix of local businesses and shops. The closest public transportation options to the office are Salisbury Train Station (1.2 miles), Salisbury Bus Station (0.3 miles), and Fisherton Street (0.2 miles).Benefits
Customers should choose The Property Ombudsman because of its impartiality and expertise in resolving disputes. Unlike other companies in the industry, The Property Ombudsman has no financial stake in the outcome of a dispute and is committed to finding a fair and reasonable resolution for all parties involved. Additionally, the company has a wealth of knowledge and experience in the industry, which allows it to provide expert guidance and advice to consumers.Good to Know
Customers should be aware that The Property Ombudsman is not a regulatory body and does not have the authority to sanction or penalize companies. However, it does have the power to recommend compensation or other remedies to resolve a dispute.Reviews
Customers have praised The Property Ombudsman for its prompt and effective resolution of disputes. They appreciate the company's impartiality and expertise in the industry. Some customers have noted that they were able to resolve disputes that they were unable to resolve on their own.Amenities
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free consultation -
remote service
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licensed professional
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document preparation
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legal advice
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property valuation
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title search
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contract review
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planning advice
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accessibility
FAQ
What is your process for reviewing and approving land development plans?
At The Property Ombudsman, our process for reviewing and approving land development plans involves a thorough examination of the plans to ensure they comply with all local and national regulations. We work closely with land planning authorities and financial services to ensure that all plans are fully compliant and meet the necessary requirements for approval.How do you ensure that your decisions are in compliance with local and national regulations?
We have a team of experts at The Property Ombudsman who are well-versed in all local and national regulations related to property and land development. We make sure to stay up-to-date with all changes in regulations and work closely with land planning authorities to ensure that our decisions are always compliant.Do you offer any additional services or resources related to the conveyancing process?
Yes, at The Property Ombudsman, we offer a range of additional services and resources related to the conveyancing process. These include access to financial services and advice, as well as support for navigating the public sector and society. We are committed to providing our clients with all the resources they need to ensure a successful and stress-free conveyancing process.What is your experience with my specific type of property or transaction?
At The Property Ombudsman, we have experience with a wide range of property types and transactions. Our team of experts includes conveyancers who have worked on everything from residential properties to commercial real estate and land development projects. We are confident that we can provide you with the support and guidance you need for your specific type of property or transaction.What is your plan for addressing any potential environmental concerns with proposed land development projects?
At The Property Ombudsman, we take environmental concerns very seriously. We work closely with land planning authorities and environmental experts to ensure that all proposed land development projects are thoroughly assessed for any potential environmental impact. If concerns are identified, we work with our clients to find solutions that mitigate any negative impact and ensure that the project is as environmentally friendly as possible.Reviews
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Robert Grant
Very very disappointing service, their very first letter to me basically read "have you tried talking to someone who cares?" I tried for a while then gave up, I asked them to delete all the information and start over hoping we could have a fresh start and the second time they told me to "try talking to someone who cares". At that point I gave up. I can see clearly that no one at the property ombudsman has any actual qualifications, and they blatantly have no verifiable certified standards which means they are just a bunch of fakes trying to rip people off. Now I know them I can honestly say avoid them like the plague they are by far the least professional people I have ever encountered.
27-04-2023
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E L
I would save yourselves the hassle. This Ombudsman wouldn't know fairness if it jumped up and hit them in the face which is quite a lovely image given the absolutely shocking way it has treated me (the victim). It has taken forever for someone to be assigned and the 'senior evaluation adviser' is immediately showing bias towards the rogue agent and is showing absolutely no respect or regard - despite the clear breaches of property law and regulations. I won't bother again - I will go straight to court.
27-11-2022
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Christopher
Very helpful
27-07-2022
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Thomas Collett
Waste of time. TPO don't have the power to meaningfully compensate losses, and did a poor job of assessing my complaint. I won't bore you with the details but my agents had already admitted fault for collapsing 2 sales but the compensation they offered didn't touch the sides of my losses for legal fees and other costs. Went to the TPO and they awarded only £350.
27-07-2022
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Shadowz (SA)
Poor. Very poor. And before they say "we have never heard of you" , or, " your email does not match our records". Don't bother. You are supposed to have backbone and be impartial to uphold the trade. You can't even do that. Telling me, " the case is closed", without even the correct finalisation of having to hand sign the part 1 (acceptance of decision) and bottling it. In fact, one should sue as you shouldn't be able to close the case without signature. As a landlord, we are being kicked left right and center. So for TPO to be impartial, is something everyone needs. Never forget that TPO. Oh, and it took 5 months. Looking at reviews, I can see why they have low ratings. Pathetic
27-06-2022
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Daisy
Bunch of liers. I am re posting my review on here after it has clearly been removed! I was told they had received me paperwork and email and telephone confirmation of this. They stick up for their customers and are not and not an independent service. Just take the terrible estate agents to small claims court do t waste your time with the bunch of amitures!
27-06-2022
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Libby Simpson
There was clear evidence I had been lied to and as a result was out of pocket. Four people told me this evidence existed - even a case advisory at the ombudsman’s office. Took the ombudsman took 6 months to say… this didn’t exist. Very strange… very huge waste of time and energy. Don’t bother go to the small claims court !
27-05-2022
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Ant Ac
massive waste of time, seems like estate agents can do what they want without facing any action. slow, and unhelpful is an understatement
27-05-2022
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F
27-05-2022
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Mc Lovin
Could be a lot better with offering advice consistency and really following through the regulations against the letting agents. Every landlords and tenants here have followed every single advice given by TPOS and they’re received nothing and the agents will always win on this. This is a one sided experience. The landlords and tenants experienced the TPOS are too slow to react and trying to end the complicated case with no patience and empathy from the tenants and landlords’ enquiry. The agents will always do whatever they want and are getting away with not dealing with the complaints and twisting the words they’re doing nothing wrong. All landlords and tenants are the ones who are having to suffer from the unnecessary abuse from the agents and their awful services. All they want is their documents, rent arrears paid off and stress free hassle in the fairest way.
27-05-2021
