The Poplars Care Centre
The Poplars Care Centre is a healthcare facility located in Maidstone, England. They specialize in providing aged care, assisted living facilities, care homes, and nursing homes for their patients. The facility is a non-governmental organization that is dedicated to providing top-quality healthcare services to their patients. The Poplars Care Centre is committed to improving the lives of their patients and is associated with various healthcare and medicine associations.
Introduction to The Poplars Care Centre
The Poplars Care Centre is an aged care facility located in Maidstone, England. The company was founded with the purpose of providing exceptional care for the elderly in a comfortable and safe environment. What makes this company unique is their focus on personalized care that takes into account the specific needs and preferences of each resident.Services & Products
The Poplars Care Centre offers a range of services for the elderly, including assisted living facilities, care homes, and nursing homes. They also provide non-governmental organization support and healthcare services. Customers can expect to receive individualized care plans that are tailored to their specific needs and preferences.Location
The Poplars Care Centre is located on Tonbridge Road in Maidstone, a bustling town in the heart of Kent. The area is known for its vibrant community and diverse range of businesses, including shops, restaurants, and cafes. The town is also well-connected, with several public transportation options available. The nearest bus stops are Tonbridge Road (opposite 158), Tonbridge Road (at 144), and Armstrong Road (opposite 23), all within a 5-minute walk from the facility.Benefits
Customers can choose The Poplars Care Centre with confidence, knowing that they will receive exceptional care from a dedicated team of professionals. The company's personalized care plans ensure that each resident's needs are met, and their preferences are taken into account. The facility's comfortable and safe environment provides peace of mind for both residents and their families.Good to Know
Customers should be aware that The Poplars Care Centre operates on a not-for-profit basis, meaning that their focus is on providing high-quality care rather than generating profits.Reviews
Customer reviews of The Poplars Care Centre consistently praise the facility's caring and compassionate staff, as well as the personalized care plans provided to each resident. Customers appreciate the comfortable and safe environment, and many note that the facility feels like a home away from home.FAQ
What types of aged care services does your company provide?
At The Poplars Care Centre, we provide a range of aged care services including nursing care, residential care, and dementia care. Our trained and experienced staff are equipped to provide personalized care to our residents based on their individual needs.What is the cost of your aged care services and what is included in that cost?
The cost of our aged care services varies depending on the level of care required by each resident. We offer transparent pricing and provide a breakdown of all costs involved. Our fees include accommodation, meals, housekeeping, laundry, and access to 24-hour care services.How do you ensure the safety and security of your residents?
We take the safety and security of our residents very seriously. Our facility is equipped with security cameras, alarms, and secure entrances. We also have trained staff available 24/7 to monitor our residents and ensure their safety. Additionally, we conduct regular safety checks and provide emergency response systems in each room.Are there any additional fees or hidden costs that patients or their families should be aware of?
We believe in transparency and do not have any hidden costs or fees. We provide a detailed breakdown of all costs involved and work with families to ensure they understand all aspects of our care services.What is the staff-to-resident ratio at your facility?
We maintain a high staff-to-resident ratio to ensure that our residents receive the care and attention they require. Our staffing levels vary depending on the needs of our residents and we ensure that our staff are trained and experienced in providing high-quality care.Reviews
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Robert Payne
27-05-2023
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RobertPayne556
Finally making progress, despite harsh criticism (to which I can't respond even harsher seeing as its my review, I'm not paid enough for these btw.) from the reluctant local council. Staff are nice and everything is quieter now than it had been. Improvements have been made to the place, and we have actual wildlife in the garden that is friendly.
27-04-2023
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Mike Conway
27-01-2023
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John Parkinson
My Mother spent her last few weeks in Poplars and I could not be happier with the care she received. Everything was documented, everything was reported to me and patiently explained. Regular updates from nursing staff and caring staff were given to me on every visit. My Mum could be difficult to deal with because of her condition and I can not imagine that any other home could have displayed more patience or more determination in the face of these difficulties. I can not express sufficiently my gratitude to everyone involved in the care of my mother. Despite her condition and sometimes challenging behaviour they strived to improve her life. At the very end, mum was very peaceful and seemed content and she died peacefully in mid October. The other residents I met during visits to my mother also seem happy and I could hear laughter most days from residents as they interacted with the staff.
27-11-2022
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Hannah Kilinc
27-08-2022
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Kim Bowles
Mum has been a resident of this nursing home since Dec 2020, when she moved in with my severely disabled Dad. She was bedbound, doubly incontinent and unable to do anything for herself. With the staff's patient support and care she is now walking with a zimmer frame and is able to feed herself and take herself to the toilet. Dad passed away a year ago and the care the staff gave to him and me was exceptional. They are a brillant group of people, polite, caring, supportive and always keep you well informed. I am so glad Mum is so well-cared for, it gives me great peace of mind.
27-05-2022
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Nerissa lebiecki
27-05-2022
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Helen Butterworth
Wonderful home with caring staff. Thanks!
27-05-2022
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Diane French
On the basis that you get what you pay for, and bearing in mind the the local authority pay around £700 per week towards patient care at Poplars - and that generally you'd be looking at around £1100 plus per week for private care, I think it's fair to say that you really do 'get what you (or they) pay for'. Clean yes, grounds beautiful - but staffed mainly with staff whose first language (or culture) isn't English, who can and do 'not understand' when it suits them, whose spoken English vastly deteriorates when using the phone but similarly improves when talking 'in person' - our family have massive regret about placing my Aunt in their care. No help with communication with Auntie during Covid, no help to use hearing aids, no help with charging of her mobile, TV control beyond reach - absolute bare minimal assistance, choice or interaction - and even that seemed grudgingly given. We tried getting answers from management team - non responsive - the more we asked, the less we got. Phillipa Baker (see comments below) Business Admin, was excellent but actual questions directed to Home Manager were ignored and answers never given despite a hugely difficult to arrange meeting at which she didn't even have our Aunts basic details and file. My Aunt wasn't an easy person - but at 'end of life' one would have expected that to be taken into consideration - she was 'wound up', taunted and teased, and a wall of silence surrounded those responsible. Foul language and shouting by some of the male residents caused my Aunt, who'd never been exposed to it before, real shock and fear. Yes, some staff are attentive, caring and sweet and I sincerely thank them - but it's the minority of moody bullies/dominant characters that rule in a 'closed environment', so think very, very carefully - don't be fooled by the care and empathy so profusely shown by Manageress.... once your relative is in the home, all that drops away. Comments made via Facebook were immediately 'hidden' by their FB Admin - and that says it all ... I've waited many months for my anger and sadness to subside before writing this. Please think twice!
27-05-2022
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Tina ferguson
27-05-2021
