The Old Fire Station Surgery
The Old Fire Station Surgery is a healthcare and medicine company located in Southampton, England. They offer a range of medical services including doctors, emergency care physicians, physical examination centers, and surgeons. Their team of healthcare professionals is dedicated to providing high-quality care to their patients.
Introduction to The Old Fire Station Surgery
The Old Fire Station Surgery is a healthcare facility located in Southampton, England. The company has been serving the community for several years, providing high-quality healthcare services to patients. The company is unique because it is housed in a historic building that used to be a fire station.Services & Products
The Old Fire Station Surgery offers a range of healthcare services to patients. Patients can visit doctors, emergency care physicians, physical examination centers, and surgeons at the facility. The company also offers a variety of healthcare and medicine products to patients.Location
The Old Fire Station Surgery is located on Portsmouth Road in Woolston, Southampton. The area is known for its diverse businesses, including restaurants and retail stores. Patients can expect to experience a welcoming and friendly atmosphere in the area. The nearest public transportation options are the Woolston train station, which is 0.5 miles away, and the Woolston ferry terminal, which is 0.6 miles away. The Itchen Bridge bus stop is also nearby, located 0.3 miles away.Benefits
Patients should choose The Old Fire Station Surgery because of the high-quality healthcare services provided by the company. The facility is staffed by experienced doctors, surgeons, and emergency care physicians who are dedicated to providing the best possible care to patients. The company also offers a range of healthcare and medicine products to patients.Good to Know
Patients should be aware that The Old Fire Station Surgery is located in a historic building, which may have some limitations in terms of accessibility. However, the company is committed to providing the best possible care to all patients, regardless of their physical abilities.Reviews
Customers have praised The Old Fire Station Surgery for its friendly and knowledgeable staff, as well as its commitment to patient care. Patients have also appreciated the range of healthcare services and products offered by the company.FAQ
What specific types of physical exams do you offer?
We offer a variety of physical exams, including but not limited to routine check-ups, sports physicals, pre-employment exams, and DOT physicals. We strive to provide comprehensive and personalized care to meet each patient's specific needs.What are the success rates of surgeries performed at your facility?
As a healthcare provider, we are committed to providing the best possible outcomes for our patients. Our success rates vary depending on the type of surgery, but we closely monitor and track our outcomes to continually improve our practices.What safety measures do you have in place to prevent surgical complications?
Patient safety is our top priority, and we have a range of protocols and procedures in place to prevent surgical complications. We follow strict infection control practices, use state-of-the-art equipment, and have a highly trained surgical team to ensure the best possible outcomes for our patients.Do you accept all types of health insurance?
We accept most major health insurance plans, but it's always best to check with your provider to confirm coverage. We also offer self-pay options for those without insurance.What is your approach to patient care and communication with patients?
At The Old Fire Station Surgery, we believe in providing compassionate, patient-centered care. We take the time to listen to our patients' concerns and work with them to develop personalized treatment plans. Communication is key, and we strive to keep our patients informed and involved in every step of their care journey.Reviews
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martin hodge
Use another surgery. Spent 4 days trying to get through with a average of over 2 hours before i get cut off or get bored. After i finally spoke to some one. Was told that they would phone me back in the next 2 to 3 weeks to book a appointment.... so ive just spent 2 hours on the phone to book a appointment for you to then phone me back .so looking at 3 to 6 weeks to see a gp... and what would the point in that be..... will be swapping back to my old surgery in the new forest .
22-05-2023
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Dan Brown
Absolute joke of a surgery, don't bother registering here. Have been registered for years and can never get through on the phone and when you do .. ( most recent wait was 2 hours in a queue to be told they can't give me a appointment? ) But when you do get through, they're not much help at all anyhow. Granted the doctors here are usually okay but good luck seeing one. My other query with this surgery is why have you registered for econsult if you are not willing to use it properly? It says open from 8.00 to 5.30 I've tried every day for the past 3 weeks and guess what? Not open once. Just avoid it all together and save yourself the hassle.
15-05-2023
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Hilary Bax
We have been patients at the Old Fire Station surgery for many years. As well as receiving excellent medical care, we have always been treated with courtesy, kindness and compassion by staff at all levels. Thank you!
08-05-2023
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Colin Morgan
Nice and quick
29-04-2023
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Ken Medhurst
I wish to complain about my daughter’s recent experience when she contacted the surgery. She recently sent In a request for naproxen She contacted yourselves 24th March the receptionist told her it was with the doctor, but that there was no one in the surgery today to sign it, she then said ok, but before she was able to say anything else the receptionist hung up on her ! So my first point is we appear to have a doctors surgery that has no doctors ? Having someone put the phone down on you is completely unacceptable and un professional , we quite frequently get messages from the surgery reminding patients to be courteous when speaking to the receptionist , which I completely agree with however this is a two way street, I would expect your receptionist to be equally courteous. Whilst I am contacting you can you please advise what has gone wrong with the surgery that my family has been with for nearly 50 years, we struggle to get appointments the booking system is a joke with only limited periods available at any given time, you call in a morning but by 9:30 when you finally get to speak to someone you are told no more available phone back tomorrow ! I am led to believe that there are 4-6 doctors registered with the surgery but not aware of there being more than 2 on at any given day. When I have had to visit the surgery for. Blood test I expected to see the surgery bursting at the seams due to lack of availability, only to find myself sat in the room on my own !! I am not expecting a response, I will wait with baited breath
29-03-2023
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Jemima Gedny
Despite it taking longer than hoped for an appointment, the ladies at Tofs are all so polite and helpful, very prompt and efficient within the appointments too!
29-11-2022
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Alison Shaw
Thankfully we don't need to contact the GP that often, but we have always had good service if needed, been with this surgery over 20 years and would be very reluctant to ever change. The reason why I have given just 4 stars is the phone system is a little difficult at times to get through to (even at 8.30am you can be 17th in the queue when the phone line has just opened). However ALL staff we have dealt with (regardless of their role) are always pleasant and helpful in what must be very difficult times. Thank you
29-11-2022
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chris trim
Iv had a problem with repeat prescriptions not being ready on time. When approached the management lied and contradicted themselves to attemp to cover their backs.
29-11-2022
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James Newbold
Can't get an appointment. Every time I call there are no appointments available. I'm told to ring back in the morning. When I do, there are no appointments available. I've had to self refer myself, & get prescriptions from on-line chemists at huge expense.
29-11-2022
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Claire Gomez
I honestly have not had a problem with this surgery. My husband and I have been with them for 5 years and the doctors have been fantastic, so understanding, kind and very efficient. I have suffered with mental health issues for the last 2 years and they have been nothing but supportive. The nurses and admin have been really helpful too. I do understand that trying to get an appointment is difficult but when I have been really concerned about a problem, twice I have been seen within the same day. We would not change from this surgery.
29-10-2022
