The Nook Pet Hotel
The Nook Pet Hotel is a premier pet boarding facility located in Gravesend, England. They offer top-notch boarding kennels for pets as well as pet sitting services. The Nook Pet Hotel is committed to providing the best possible care for pets, ensuring they are comfortable and happy during their stay. With their pet boarding services, pet owners can rest assured that their furry friends are in good hands. The Nook Pet Hotel is the perfect place for pets to stay while their owners are away.
Introduction to The Nook Pet Hotel
The Nook Pet Hotel is a family-owned boarding kennel located in Gravesend, England. The company was started by a couple who had a passion for pets and wanted to provide a unique and safe place for pets to stay while their owners are away. What sets this company apart from others in the industry is their personalized care and attention to each pet, as well as their commitment to providing a stress-free and comfortable environment for their furry guests.Services & products
The Nook Pet Hotel offers a range of pet services, including pet boarding services, pet sitting services, and daycare services. They also have a shop where customers can buy pet supplies and accessories. The company ensures that all pets receive individualized care and attention, and they provide a comfortable and safe environment for pets to stay in.Location
The Nook Pet Hotel is located in the quiet and peaceful area of Shorne in Gravesend. The area is surrounded by beautiful countryside, making it an ideal location for pets to stay. There are a few local businesses in the area, including a pub and a convenience store. The nearest public transportation options are the Shorne train station (1.5 miles), the Gravesend train station (3.5 miles), and the Meopham train station (4.5 miles).Benefits
Customers should choose The Nook Pet Hotel because of the personalized care and attention their pets will receive. The company's commitment to providing a stress-free and comfortable environment for pets ensures that pets will have an enjoyable stay. The Nook Pet Hotel also has experienced and trained staff who are passionate about pets and will ensure that each pet is well taken care of.Good to know
Customers should be aware that The Nook Pet Hotel requires all pets to be up to date on their vaccinations before they can stay at the facility. Additionally, the company recommends that customers book their pets' stays in advance to ensure availability.Reviews
Customers have praised The Nook Pet Hotel for their excellent service and personalized care. Many customers have mentioned how their pets have enjoyed their stay and how they will definitely use The Nook Pet Hotel again in the future. Others have commented on how clean and well-maintained the facility is. Overall, customers have been extremely satisfied with the service they have received from The Nook Pet Hotel.FAQ
What are your rates for pet boarding services?
Our rates for pet boarding services vary depending on the size and needs of your pet, as well as the length of their stay. We offer competitive pricing and strive to provide the best possible care for your furry friends while they stay with us.Can I tour your facility before making a reservation?
Yes, absolutely! We encourage all potential clients to come and tour our facility before making a reservation. We want you to be confident and comfortable with your choice to board your pet with us.Are there any restrictions on the breeds or temperaments of pets that you accept?
We do not have any restrictions on the breeds or temperaments of pets that we accept. However, we do require all pets to be up-to-date on their vaccinations and to pass a temperament evaluation before being accepted for boarding.What is your policy for administering medication to pets?
We are happy to administer medication to your pet according to your instructions. We ask that you provide us with clear and detailed instructions for administering the medication, as well as all necessary medication and supplies.What is your process for ensuring the safety and security of pets at your boarding kennel?
We take the safety and security of all pets in our care very seriously. We have strict protocols in place for monitoring pets, and our staff is trained to recognize and respond to any potential issues. We also have secure enclosures and double-check all gates and doors to ensure that pets cannot escape.Reviews
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Surrey S
26-05-2023
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John T. Manning
We parked out two bichon dogs here for just over a month. They seemed perfectly happy, a bath and trim before we collected them and my lady was as happy as Larry. Whoever Larry might be??
27-03-2023
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giles balestrini
27-03-2023
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Linda Coltham
27-03-2023
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Phil Cumming
This is the first time we’ve used a kennel - opting to leave our Springer with either a friend or dog boarder previously. Not sure what we expected but while staff engagement was cordial it was hardly welcoming. All we had to go on was that my parents had used the Nook for their dog for one night just before Christmas - and all seemed fine. . When we dropped our dog off on the Sunday a guy just came right up to him quite fast with a lead - no friendly hello or anything - literally looped the lead over the head and walked him away. Our dog was a little unnerved by that as were we. Within a matter of minutes the guy was back in reception - so no time at all spent settling in from what we could see. We messaged during the week to make sure he was ok and all we got back was a three word yes all good. As we had booked him in for a groom on his last day we were told not to arrive before 3pm. We were only coming from Center Parcs Woburn and had allowed 3 hours to do a journey half that. We were hit by several accidents and it was touch and go whether we would make it by 5pm - we emailed and phoned around 3:30pm and we were told there was no leeway and that they shut at 5pm. If we missed this time it would need to be the following morning - we live in SW London. Luckily my elderly mum was able to get our dog - she was helped with getting him into her car on request. Our dog had indeed been groomed but I would say he was more butchered - in truth you would get a better one at Pets at Home. He was not hygiene shaved either which we had requested. My wife has just spent the last hour of so this evening trying to tidy him up a bit better. Clearly lots of people seem happy with the Nook and maybe our expectations were possibly a little too high as it was a kennel and more a lesson to ourselves. We would probably have been a bit happier had he been welcomed better - I would not say we’re overly precious pet owners either.
27-02-2023
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Lynne Thomas
I had booked my patterdale in for the first time whilst I visited family in Kent. Unfotunately, my husband became seriously ill and we were unable to make our trip. The gentleman I spoke to via email and over the telephone could not have been more helpful. I will never forget his kindness during a very difficult time. They say we have angels on earth and he was one of mine.
27-02-2023
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greg
27-02-2023
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Jacqueline Topley
My dog loves this place, he's only too happy to trot off with the staff, he is well cared for while we're away
27-02-2023
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Stephen Lee
Have bought my dog here several times. Staff are friendly. Reasonably priced. Recommended
27-01-2023
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Luke Stavrinidis
Used the nook for many years. Absolutely gob smacked that when trying to book this year (1st time since COVID) my wife was told we were banned. Allegedly I had an attitude when asking to cancel early on in the pandemic due to restrictions. I preceded to apply for a refund through my credit card company which was granted. On calling today to discuss I was faced with more attitude and told this isn’t the case, I went against their T&Cs and got a refund. I explained if there T&Cs were credible the credit card company would have been unable to proceed, he claimed the money was taken back without them being notified (again unbelievable) He was irate that they were out of pocket but failed to see that so was everyone else at this point, when originally trying to cancel I explained I would try my credit card company and they said I can if I wish. He then accused me of further poor attitude and that’s the reason I’m banned, all whilst continuous shouting that I was in the wrong and said he is sat in an office so can’t possible be irate and EVERY ONE there remembers the one to one conversation in 2019 differently. Clearly the couple running the place make the rules up as they go, but rest assured please pay by credit card as the T&Cs are not credible and refunds are possible despite them only worrying about there own pockets in the pandemic with no consideration for others, a credit for different date would have been more effective and with insurance and grants along with all the cancellation money I’m sure they did ok by it all.
27-01-2023
