The Neon Sign Co
The Neon Sign Co is a company based in Farnham, England that specializes in creating and selling neon signs. They operate as a neon sign shop and are involved in the building and construction industry.
Introduction to The Neon Sign Co
The Neon Sign Co has been providing high-quality neon signs for over 20 years. The company was founded by a team of experienced designers and builders who wanted to create unique and eye-catching signs for businesses. What makes this company stand out is their ability to create custom designs that perfectly represent the brand of their clients.Services & Products
The Neon Sign Co offers a variety of services, including design, manufacturing, installation, and maintenance of neon signs. They also create LED signs and illuminated displays. Customers can choose from a wide range of pre-designed signs or work with the team to create a custom design that perfectly represents their brand.Location
The Neon Sign Co is located in Riverside Park Industrial Estate, Farnham. The area is home to a variety of businesses, including manufacturing, construction, and retail. Customers can expect a bustling industrial area with plenty of activity. The closest public transportation options are Farnham train station (1.5 miles), Farnham Bus Station (1.8 miles), and Farnham taxi rank (1.6 miles).Benefits
Customers should choose The Neon Sign Co because of their commitment to quality and customer satisfaction. The team goes above and beyond to ensure that each sign is designed and manufactured to the highest standards. They also offer competitive pricing and excellent customer service, making the entire process easy and stress-free for their clients.Good to Know
Customers should be aware that The Neon Sign Co only accepts orders for neon signs and illuminated displays. They do not offer other building and construction services.Reviews
Customers have been extremely satisfied with the high-quality signs and excellent customer service provided by The Neon Sign Co. They praise the team's attention to detail and ability to create custom designs that perfectly represent their brand.Amenities
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design service -
installation service
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maintenance service
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customization service
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delivery service
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lighting service
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repair service
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emergency service
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warranty service
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consultation service
FAQ
What types of neon signs do you offer?
We offer a wide range of neon signs to choose from, including custom designs, open signs, bar signs, restaurant signs, and more. Our team can also work with you to create a unique design that fits your specific needs.Can you create custom designs for my business?
Yes, we specialize in creating custom neon signs for businesses. Our team of designers will work with you to create a unique and eye-catching sign that represents your brand and attracts customers.What is your turnaround time for creating and installing neon signs?
Our turnaround time varies depending on the complexity of the design and the size of the sign. However, we strive to complete all projects as quickly as possible without compromising on quality. We will provide you with an estimated timeline before starting work on your sign.Do you offer maintenance and repair services for neon signs?
Yes, we offer maintenance and repair services for neon signs to ensure they remain in top condition. Our team of experts can diagnose and fix any issues with your sign, ensuring it continues to attract customers and promote your business.What is your pricing structure for neon signs and related services?
Our pricing structure varies depending on the size, complexity, and design of the neon sign. We provide upfront pricing and will work with you to ensure the sign fits within your budget. We also offer related services including installation, maintenance, and repair at competitive prices.Reviews
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Scott W
AVOID THIS COMPANY AT ALL COSTS. This is the worst company I have ever dealt with in my life. I initially ordered a custom sign, it arrived promptly and initially I was happy and had no problems. After around 6 weeks of use, the sign stopped working properly. I emailed them and after around 2 weeks I finally had a response, they offered to send a replacement part which temporarily fixed it. Fast forward another 4 weeks, same problem again, the sign stopped working. So again I emailed them, after waiting weeks for a reply they finally agreed to replace the item with a new sign which I was happy about. (Bear in mind, every single email response takes them around 2 weeks, so to have a conversation about the same issue can take up to 6 weeks). Fast forward another 4/6 weeks, the new sign breaks AGAIN, at this point I’ve had enough and asked for a refund. I was told rather than a refund they will send me a new sign to which I refused as I’m sure i would have the same problem as the 3 previous times. After weeks of waiting for a response, they’re now asking me to send the sign back out of my own pocket, even though they’re legally required to collect it as it is. They want to review it and see why it’s broken, they gave me a list of reasons why they won’t be able to refund me, (if the sign is broken due to the transformer burning out etc). Regardless of why it’s broken I’m entitled to a full refund. Even if it’s repairable legally I can refuse the repair and get a refund but they’re reluctant to give me one. Their customer service is the worst I’ve ever experienced in my life, the response time to emails it’s awful. I’m now having to take legal action to try and get a refund for the multiple faulty items they’ve sent me. I wouldn’t recommend this company to anyone, avoid them like the plague! I will be posting updates as I get them. UPDATE! The managing director is now sending me threatening emails. This company is blaming the Christmas break for the slow replies, but I’ve had to wait 2 weeks for each reply since June! Also they’re trying to make out the sign isn’t broke and I’m just trying to get a refund which is absolute nonsense, I’ve sent them multiple emails accurately describing what is wrong, they think because it ‘turns on’ that it isn’t broken, when I’ve described many of times it turns on but I don’t have use of the colour changing settings/remote, it’s stuck on one setting which is obviously a fault/not working properly
29-01-2023
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Marta Rippetoe
Not actually a glass Neon sign but knock off LED signs. Very disappointing.
29-05-2022
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Row Nelson
though shipment was extremely fast and yes this company is legitimate (which is amazing considering the stress it is to find a legit neon sign company for a fair price!) my light arrived scratched. customer service asked for a photo to be sent to their email however never responded back, I would've happily sent the item back for a full refund. A month later, after trying multiple times for an answer, openly being left on read and even being lied to about having issues with technology, I threatened them with further action to which they finally replied saying they quality check everything and pack with assurance nothing can be scratched, and basically implied this was self made damage which it was not. they then described they damage as a result of opening the package, and asked to see the package. if I was told this information over a month ago when I first received the item I would've happily sent it however a month on with no sign of response from them I begrudgingly put the scratched sign on my wall and threw away the packaging as I did not want to waste the £250(!) I paid for so would rather be unhappy with the item as the company was point blank ignoring me so they didn't have to process a refund! they also denied even a partial refund which I would've happily settled for. I explained the above to them in hope of them understanding that this was a company fault rather than my own as I would've happily complied with all of their policies for return if they hadn't completely ghosted me! now I have a fully unpackaged, damaged light screwed onto my wall that won't be coming off anytime soon as I was given no opportunity to send back my item. long story short, do not use this company! they may be fast and a good value for money, however the pros stop there! the lack of customer service is absolutely awful for the price they ask for. They also seemingly have no concept of how sometimes defaults do happen to products and that it is the customers right to ask for a refund if not a partial refund (extremely justified). maybe learn the saying 'the customer is always right' in future if you don't want to be left with such a bad review! avoid this company at all costs to save hassle! EDIT: the company reached out within minutes after posting this review despite being unable to reach any other time and tried to bribe me to take down my review!
29-05-2022
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Rachel
This is the quickest neon sign company I could find - they have amazing customer service and excelled their estimated delivery time which was honestly incredible!!!! And the quality of sign and how it is packaged, so impressed. 5***** will go here for all of my neon signs! Just want to say thanks soo much, and if you’re considering buying from here - do it! :) xx
29-05-2022
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Emma Shaw
Amazing lights and excellent customer service. Definitely recommend.
29-05-2021
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Lior
Great service easy to design your own sign on their website . Looks great with a mirrored background , i didn’t pay for express (within a week) service and it still arrived in 5 days . Looks good in home and an electrician can adjust it to turn on with a light switch if preffered. You may find some cheaper options online but you won’t get this quality . I recommend to buy here
29-05-2021
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Rob Smith
The service was fast and efficient, with modifications made to the standard sign. The sign is extremely well-made and high-quality - there aren't any extraneous or unsightly cables. It looks fantastic in our lounge, illuminating an otherwise dull corner. It's literally brilliant, and I couldn't be happier with it.
29-05-2021
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Emma Wieczorek Gordon
Over the moon with my purchase! Came earlier than expected and such good quality.
29-05-2021
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Diana Mcdevitt
I am absolutely delighted with my personalised neon sign. It’s a work of art. It’s well made, well packed for posting. The lighting is bright and colourful. The team have been professional since my order was placed and communication has been excellent. Thank you, it will be on my wall for years to come.
29-05-2021
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Richard Ashton
Sign arrived with 5 days.. Nice Doing business with a legitimate neon sign company.. after a bad experience previously.. George always takes time To answer queries also. Happy to Support a Uk company and Hugely recommend ⭐️⭐️⭐️⭐️⭐️
29-05-2021
