The National Association of Jewellers
The National Association of Jewellers is an organization based in Birmingham, England. They represent various sectors of the jewelry industry, including costume jewelry shops, diamond buyers, gemologists, jewellery manufacturers, jewelry stores, and jewelry exporters. In addition, they provide financial services and support for the manufacturing and fabrication of jewelry. The National Association of Jewellers is dedicated to promoting and advancing the interests of the jewelry industry in the United Kingdom.
Introduction to The National Association of Jewellers
The National Association of Jewellers is an organization that was formed in 2015 after the merger of the British Jewellers' Association and the National Association of Goldsmiths. The purpose of this organization is to represent the jewellery industry in the UK and provide support to its members. What makes this association unique is that it is the only one in the country that represents all sectors of the jewellery industry, including jewellers, manufacturers, gemologists, and diamond buyers.Services & Products
The National Association of Jewellers offers a variety of services to its members, including access to legal and financial services, training and development programs, and networking opportunities. Additionally, they provide industry insights and market research to help their members stay ahead of the curve. Customers can also purchase jewellery from members of the association.Location
The National Association of Jewellers is located in Birmingham's historic Jewellery Quarter, which is home to over 100 jewellery businesses. Visitors can expect to find a variety of shops selling jewellery, as well as gemologists and manufacturers. The area is also known for its museums and galleries, which showcase the history and art of jewellery making. The closest public transportation options are Jewellery Quarter Station (0.3 miles), St. Paul's Metro Stop (0.5 miles), and Snow Hill Station (0.6 miles).Benefits
Customers should choose The National Association of Jewellers because of the wealth of resources and support they provide to their members. As the only association in the UK that represents all sectors of the jewellery industry, they are uniquely positioned to provide insights and connections that can help businesses grow and thrive.Good to know
Customers should be aware that The National Association of Jewellers is a membership-based organization and not open to the general public. However, they do offer a directory of their members on their website, which can be helpful for those looking to purchase jewellery.Reviews
Customers have praised The National Association of Jewellers for their professionalism, industry knowledge, and networking opportunities. Members have reported that the resources provided by the association have been invaluable in growing and sustaining their businesses.Amenities
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custom design -
engraving
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appraisal
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insurance coverage
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repair
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gift wrapping
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delivery service
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online shopping
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returns policy
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credit card payment
FAQ
How do you source your raw materials for the jewellery production?
We source our raw materials from a variety of reputable suppliers and dealers, both domestically and internationally. We prioritize ethical sourcing practices and strive to use materials that are responsibly and sustainably produced.What is your level of experience and certification as a gemologist?
As an association representing the jewellery industry, we have a diverse range of members with varying levels of experience and certification. However, we do offer resources and opportunities for continuing education and professional development in the field of gemology.Do you have any specialty areas or expertise in certain types of gemstones?
As an association, we do not specialize in any particular types of gemstones. However, we do have members who may have individual expertise in certain areas. We encourage our members to share their knowledge and collaborate with others in the industry.How do you ensure the quality and durability of your jewelry?
We encourage our members to adhere to industry standards and best practices in the production of jewellery. We also recommend that our members use high-quality materials and conduct thorough testing and inspections to ensure the durability and quality of their products.What is your lead time for orders?
As an association, we do not process or fulfill orders for jewellery products. Our role is to support and promote the jewellery industry through advocacy, education, and networking opportunities. We encourage customers to contact individual jewellers or retailers for information on lead times for specific orders.Reviews
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William Shaw
Fantastic professional service from the NAJ! Thank you so much Katie for such a positive experience, from taking the time to assist us, listening to our concerns and providing a first class report to assist with our customer enquiry. We are proud to highly recommend the NAJ: both to other retailers considering membership and to members of the public seeking fair and impartial jewellery advice from industry specialists.
27-04-2023
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Julie Ashworth
The NAJ have been absolutely superb in resolving my dispute with one of their members. Katie has been professional, understanding and proactive in this matter, putting me in touch with specialists who have given generously of their time and expertise. I am most grateful for all the help I have received and I can highly recommend contacting them if you have a problem.
27-08-2022
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Giles Meehan
Very poor service offered to me as a consumer, messages were repeatedly ignored. They did, however, provide helpful support to the retailer who sold an engagement ring which broke 5 times in 4 years, so that we never got a fair resolution.
27-08-2022
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Yvonne Arkell
Would give a minus if I could, they are supposed not to be biased and help customers, I find this hard to believe as their wages are paid through jewelry shop memberships, we was in a dispute with one of there members who told us to go to them, upon getting in touch with Katie Gillespie she wanted to see the ring leaving it with her for a week after collecting the ring it looked like work and a fake hallmank put in. I did not give my agreement too and it was done without my acknowledgement I still was not told why the ring weighed the same after a gram of gold was added we even produced paperwork from the manufacturer who made the ring it was brand new in my opinion go straight to trading standards they are slower but NAJ are a waste of time
27-08-2022
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Helen FERRER-FORT
27-06-2022
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Ruth Rees
I find there are lots of worthwhile benefits from membership, just recently Scott has helped me sort out an absolutely huge increase in our card processing charges, which Barclaycard were trying to put through... (the preferential rate barclaycard give to NAJ members is very good indeed). They are always friendly and helpful whatever my query or issue may be!
27-05-2022
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Sam Bell
Appreciate Katie helping me with a dispute I had with a member of NAJ. Initially didn't get a reply so I called to make sure my email had been received okay. It turns out it went to junk email! But from then on was very quick with replies and very helpful. Without NAJ, I don't think the dispute would have been resolved, after having constant issues every step of the way when buying an engagement ring! Thank you. (she said yes!!)
27-05-2022
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Mel Bbm
Absolutely amazing service & the help I received from this organisation & Katie in particular was brilliant. I had a dispute with a organisation who is a member of NAJ & we were at a stalemate, out of frustration I contacted the NAJ & so glad I did. Katie listened to me carefully & went through my case & complaint in detail requesting copies of all my correspondence & said she would look into it. That evening had an apologetic email from jewellers involved & offering me a full refund on my faulty item, over the moon!!
27-05-2022
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Sally Cox
They did an excellent job in helping me to claim my refund from The Jewellery Channel (TJC) who sold me a defective necklace and refused to communicate with me regarding my complaint, let alone give me a refund. Katie Gillespie took the complaint very seriously and resolved the matter very quickly. It is good to know that there are people and organisations out there to help with disputes like these.
27-05-2022
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Jeremy Fischer
Really don't have a clue they were a total waste of my money.
27-05-2022
