The Light Surgery
The Light Surgery is a medical group located in Leeds, England. They specialize in healthcare and medicine, providing top-quality services to their patients. With a focus on using the latest technology and techniques, The Light Surgery is committed to delivering the best possible care to those in need.
Introduction to The Light Surgery
The Light Surgery is a medical group that provides healthcare and medicine services. The company was founded with the purpose of making medical procedures more accessible and convenient to patients. What makes this company unique is their use of advanced technology, such as laser surgery, to perform minimally invasive procedures.Services & products
The Light Surgery offers a variety of services, including laser eye surgery, varicose vein treatment, and skin rejuvenation. They also offer consultations and post-operative care to ensure the best possible outcomes for their patients.Location
The Light Surgery is located in the heart of Leeds, England at The Light on The Headrow. The area is known for its vibrant nightlife and shopping scene. Customers can expect to find a variety of restaurants, bars, and shops in the area. The closest public transportation options are Leeds Station, New Station Street (0.3 miles), Leeds Bus Station, Dyer Street (0.2 miles), and Leeds Coach Station, Dyer Street (0.2 miles).Benefits
Customers should choose The Light Surgery because of their commitment to providing high-quality medical care using the latest technology. Their minimally invasive procedures often result in faster recovery times and less scarring. The company also offers competitive pricing and excellent customer service.Good to know
Customers should be aware that The Light Surgery requires a consultation before any procedure is performed. This allows the medical team to assess the patient's needs and determine the best course of action.Reviews
Customers have praised The Light Surgery for their professional and friendly staff, as well as their expertise in performing minimally invasive procedures. Many have also appreciated the convenience of their location in the city center.Amenities
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appointment scheduling -
insurance acceptance
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wheelchair accessible
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on-site lab
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patient portal
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primary care
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prescription refills
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vaccinations
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health screenings
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imaging services
FAQ
What specific medical services do you offer?
At The Light Surgery, we offer a range of medical services including general consultations, minor surgeries, health screenings, vaccinations, and sexual health services.Do you accept my insurance plan?
We accept a variety of insurance plans, but it's best to check with your provider to confirm coverage before scheduling an appointment with us.Are all the medical professionals in your group licensed and certified?
Yes, all of our medical professionals are licensed and certified in their respective fields. We prioritize the qualifications and expertise of our staff to ensure that our patients receive the best possible care.What is your policy on emergency appointments?
We understand that emergencies can happen, and we strive to accommodate urgent cases as quickly as possible. Please call us immediately if you require an emergency appointment, and we will do our best to schedule you in as soon as possible.How do you ensure patient confidentiality?
At The Light Surgery, we take patient confidentiality very seriously. We have strict policies and procedures in place to protect patient privacy, including secure electronic health records, limited access to patient information, and strict confidentiality agreements for staff. Rest assured that any information you share with us will be kept confidential.Reviews
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julie ann sison
Waited for too long to answer the phone. Then they answered only saying “hello” and the line was dropped. So i have to make a call again and wait for another 30 minutes
22-05-2023
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Peter Martin Geoffrey Foster
This GP has really helped me on some occasions, staff are friendly and always been able to see a doctor when required. E-consult is a very handy service they offer. Being in the city centre it is a very good location to commute in and out of. Have a very good dermatology department which have been instrumental in my recovery. My one piece of feedback is that calling in can be difficult and inconsistent. Some mornings you can get straight through within swiftly but also can be on hold for 45 minutes. This is an issue that needs addressing.
29-04-2023
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Molly
29-04-2023
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Angela Graham
I sent an econsult today and had an apt for 1030am today. The staff are lovely and the doctors are efficient and caring. I felt like my Dr didn't rush me and heard my concerns. Every time I have been here I have had the best service.
29-04-2023
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Peri M
I had a really positive experience here. Rang up on the morning - admittedly I did have to wait a while to get through, but this is normal - and got an appointment the same day. I was seen to by Emma who was wonderfully kind and made me feel really comfortable, while attending to all my questions and making the process as smooth as possible. Just wanted to post this to counter some of the more negative reviews
29-04-2023
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Rozina Papachristodoulou
Hilarious service. I've been in pain for a week, trying to call everyday for them to say there are no appointments. I called today, 40 minutes on hold, the lady who answered said there was no signal and that she can't hear me, I asked if she can call me back, she said no and hang up in my face
29-04-2023
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Andreas Michaelides
Went through the process to register to this surgery, provided all the evidence required only to find out when i was poorly that they didn't bother actioning the request.
29-04-2023
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Becky Yeldham
I'd like to share my experience with this practice and how wonderful they've been in the past year that I've been with them. The e-consult service has been great, I've had very quick responses through using that service and I can't fault it, it's much easier than waiting in the phone queue first thing in the morning. The receptionist that called me to arrange an appointment off the back of my e-consult was very polite and friendly, and managed to get me in for an appointment the same day which I was very grateful for. My only complaint would be the phone lines, however from previous experience of working as a receptionist in a GP surgery, the struggle to get though to speak to someone doesn't surprise me. Overall, thank you to the clinical and non clinical teams at this surgery.
29-03-2023
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Craig
29-03-2023
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Daniel Maruszewski
Unfotunately I've had a pretty awful experience and there are many points that need to be addressed. I am a doctor myself with more than 10 years of experience in various settings and unfortunately this practice really needs to improve. The good: Doctors and nurses, when you do actually see them or speak to them, act professionally and deserve to be praised for their hard work. Individually they are very good and I want to thank them for their hard work. Unfortunately that cannot be said about all members of the team. The bad & suggestions for improvement: 1. My repeat prescription was cancelled for no reason, despite more than one letter from the hospital advising that I would need the medication life-long. When asked why, I got ignored several times and eventually received a poorly written email full of grammar and spelling mistakes saying "sorry about the 'hassel' " (?!). This wasn't just "hassel" - this was actually a patient safety issue. 2. I emailed twice asking to re-issue the medication and restore my repeat prescription so that I could continue to request it through the NHS app. Unfortunately it was completely ignored. I then followed it up with a phone call 2 days later and I was told by the receptionist that it would get done as a matter of priority. It was again ignored for 3 days, until another email from me. 3. I asked for details regarding the complaints procedure and details of the practice manager so that I could write to them directly. I am a doctor myself, I understand the pressures GPs are under and I have genuine and constructive suggestions how to improve. Unfortunately the receptionists who deal with emails seem to lack basic professional courtesy to respond and share the details, which should be widely available to all patients. 4. All of the above unfortunately happened on more than one occasion, which is extremely frustrating.
29-03-2023
