The Lansdowne Dental Centre

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Reviews

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  J D R Peters

  I'm a private client and have been going here for over 25 years. The service I have received has always been first class, and I would recommend this surgery to anyone. It's in a convenient location, with parking at the rear as well as a couple bus stops right outside of the location.

  20-05-2023
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  Paul Dowswell

  Excellent service from Sharn, when I went in for a broken tooth that turned out to be a false alarm. Thank you for your kindness and courtesy.

  29-04-2023
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  Carmine Cortez

  A family member used to come here, but after a host of bad experiences that left them in tears (they're Autistic with mental health issues and the surgery knows this) we had to find another dentist. Unless you can pay for treatment you will be treated very different to someone who is, like our family member, on the NHS and doesn't have to pay. The discrimination and attitude is clear between the two... No understanding or empathy. Only one dentist they saw was nice enough to be calm and answer any questions. Shame he couldn't have dealt with my family member, as she was at ease with him. It was more the female dentists that were an issue... So because of that they were left in discomfort, ignored and not told how to do things i.e how to look after their immediate partial denture or have it replaced at the time the dentist stated to (who then proceeded to dismiss the questions my family member had) come out in for and not even do the prep for... No guidance either. This is where Google had to come in to help! Seriously, Google. We understand things are tough after COVID, but to treat patients with disdain and apathy making them feel useless, a burden and depressed isn't professional. If you don't know how to deal with patients like my family member, then hire people who do. If you're on the NHS free treatment, have mental health issues and Autistic, avoid. Unless it's a final choice.

  27-03-2023
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  Nicola Denny

  very good Dentist - always very accommodating and helpful. recently had a broken tooth, all options discussed - crown now in place. would highly recommend

  27-02-2023
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  A Dhillon

  Had a absolute nightmare with tgis place over the past few weeks, had a Denplan with these guys, had to cancel 4 appointments last year due to covid and a death in the family, then got told would be charged £40 for 4 missed appointments even though they were rearranged, nothing stated this policy when i joined with them so took it on the chin ans and thought ok i will find another dentist. I proceeded to cancel my Denplan no issues, i then had another payment taken in January, so i contacted Denplan said plan had been cancelled payment should not of been taken but as they send it to the dentist they will need to refund the payment, i know contact this practice and i am told manager will contact me, wait 4 working days no contact, so i call back to chase during my lunch to be told the dentist is very busy and will contact the next day, no contact again so chase with them and leave a voice message, i am then left with a voice message later that day stating they have sent a email to Denplan requesting a refund and it should be back in my account in a couple of weeks?? This after repeatedly telling them its them that need to refund not Denplan, have called back straight away and left a message for someone to call me back to discuss the issue, here i am 4 days later still waiting for any kind of response, no issue when i was receiving treatment but customer service is terrible from these guys, i will give them another couple of days days but if no response i will now have to go there myself to sort out something which could easily be resolved with a phone call and basic customer service, something these guys are definitely incapable of doing by my experience.

  27-02-2023
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  Hamdan Ahmed

  Very helpful staff thank you

  27-01-2023
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  Natasha Kambo

  As someone who is very anxious, I was greeted with patience and kindness straight away. They had a puppy in reception who is hopefully going to be used as a therapy dog (greatest thing ever). The dental surgeon was great with me. She spoke to me and calmed me down before checking my teeth and talked me through the whole process, even asking what music I’d like on to relax me. Considering this was my first appointment and experience here, I was very pleased.

  27-01-2023
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  Hayley Rose

  As a very anxious scared patient my care at Landsdowne Dental Centre has been second to none. I highly recommend this practice and once again a moohisive thanks for all you help and support xx

  27-12-2022
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  Anna

  I came to the dentist today for my booked appointment at 3.20pm woth my daughter to get orthodontics referral. Ive been told by the dentist ( the only one apparently they have to see children) that we cant be referred again because there is one referral already on the system. He hasn't check check my daughter teeth at all. Dentist advise me to go back to reception and ask them to contact orthodontist and check what is going on with my daughter referral. The receptionist check the system and find out that my daughter dont have anything booked and she need to be referred again. So ive asked to go back to the dentist and get it all sorted. Ive been informed that its impossible because he don't have time today and i need to book another appointment. ?????Well maybe if he would do it at the appointment booked time there will be no issue. Then its gone better- receptionist said that my daughter shouldn't been see by the dentist today as she has been double and mistakenly booked for today over another patient and thats why she wont be seen?! Why is my child less important than any other person? I didnt chosen appointment time they they did book me in!!This is a joke. Manager came downstairs taken dentist site, she even went to see him and ask to do check on my daughter unfortunately without any results. It looks like that does day the patient that have to follow all procedures, come on the apartment time, be lovely to the staff etc have no right whats so ever also a manager is obviously nothing and no one important to make the decision. If i wont follow them procedure i will be kick out from a detal practice but they can do whatever the want. A manager even said that if im not happy with them i can go somewhere else - what a amazing attitude towards a patient! They have given excuses that there is a massive shortage on dentist etc. Dont know what that got to do with a fact that i came for a booked appointment but it looks like any excuse are good them days.

  27-11-2022
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  Narwhal Productions

  This place is so good love renai and sonya let me f*^* you with my heels on yeahhh

  27-11-2022