The Ladywell Unit

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Reviews

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  Hazrat Ali

  Impossible to find

  29-03-2023
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  Oliver Fields

  29-11-2022
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  abimbola ulrich

  Nice place to visit.

  29-07-2022
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  Jonno Raab

  I was held as a prisoner in Claire ward and had no treatment whatsoever. I was taken in as it was thought I was self harming and kept there a month. They didn't tell me that on the second day I was there they had a letter from the hospital confirming my wounds were caused by MRSA not self inflicted but they didn't tell me . Any poor soul who is troubled enough to cut themselves should receive better treatment than I had . I. Was locked in a room for a month and was not allowed out the entire time I was there. Nobody spoke to me about anything but on my tribunal at day 15 the judge got a report that said on my daily chats with a nurse I had vented a desire to kill myself. I was not given my essential medication which caused me a lot of stress. I. Went without food, blankets.and did not get the medical attention I needed for infected wounds . The ward was run by a power crazed bully who was not qualified to prescribe drugs but did anyway. I saw terrible abuse of vulnerable people and complained to Lewisham health watch. An investigation began and 2 doctors walked out and the remaining one went sick. My complaint was upheld but I have no idea what improvements if any were made . The building itself is not fit for purpose and should be torn down and start fresh with qualified. Staff .The nurse that escorted me to a follow up medical visit to st Thbomas' hospital and slept most of the time could not read or write so how could he have passed any exams? Drugs distributed by an occupational therapist with a sadistic lust for bullying patients and staff . Manager who hides from her. Diagnosis reached based on 10min talk once a week by video link where you are spoken at and told what your symptoms are . Needs independent monitoring to prevent abuse of vulnerable people.. No therapy here. Just punishment and conditioning. Awful place , horrible staff. Went in with normal mental health , came our with many mental health issues

  29-07-2022
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  Melanin Mel

  I saw a previous comment that said “people should stop complaining” about the service of this place. I had a loved one who was staying at one of the wards in this unit and the whole month she was there, NOT ONCE have they invited me to their ward round despite giving them my email address numerous of times. Every time I visit and ask the staff how my loved one is doing from their perspective, they always telling me I have to book an appointment to speak with the Doctor and that’s their response all the time but I am directly involved in her care so why? So the last time I went to the ward, I was fuming because it seemed like the nurses were refusing to speak to me. When I finally spoke to the NIC and the other senior, they said they did not “agree” with the fact that I said my loved one mental state has not improved and kept saying she is doing well. HOWEVER!!! When I visit her, she’s always having manic episodes, shouting and leaving the room after 5 minutes. I said to them “How is it a WHOLE 1 MONTH and there’s no changes? Why are you not encouraging her to come out of the room to participate in ward activities that will help with her mental state?”. The staff started making excuses. Then I addressed the situation with not being invited to ward rounds in which they took my email address AGAIN. In the end, I was invited to ONE ward round out of the whole month she was there. Now she has moved to a different hospital and within a week that she’s been in a new place, she sounds more lively and better and is actually having normal conversations with me. The environment is more brighter. The staff at the new place even made sure I got an invite to her first ward round and I am very happy that I am seeing better improvements than when she was in The Ladywell Unit. So, when people leave a negative review of their experience with ANY service, it’s not because people are “haters”. It’s feedback that can be used to increase positive experiences for people who uses the service in the future and how they can train their staff to do better.

  29-05-2022
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  Ashley Summers

  Compassionate staff, not a fan of the staff Who aren’t GP’s prescribing medications though. Make sure you know you’re legal rights! Too many staff are quick to stick a label on people, and force pills down the patients throats, without addressing the root cause.

  29-05-2022
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  Matty Sim

  If you need long term help go private they don't have the budget to be able to help people with chronic mental health problems so may just hand you back to the GP regardless of your needs. It's also like the job centre so if you can always being someone to your appointments or get family friends or teachers to advocate for you otherwise it may be you against them.

  29-05-2022
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  Diane Palmer

  29-05-2021
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  URSAMAYJOR

  People should stop complaining, these very professionals have family of their own. So plz lay off, as its not their fault you came to them in the first place. Plz Love those who are looking out for you. No need for haters, only NHS lovers allowed. Xx

  29-05-2021
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  yikes central

  Just awful. Was sectioned after an attempt and admitted to the Virginia Wolff unit. While I was there, I was lunged at, threatened and spat at by three different patients. After one such incident, I was discharged. Not because I was safe to return to the community, but because I was unsafe in the unit. While on the unit, there's no individual therapy, which is understandable, a lot of people there are too ill to engage, but group and occupational therapy, which is supposed to happen twice a day on the schedule, often does not happen at all. I received no help, felt unsafe during my whole stay and don't understand how anybody is supposed to improve in an unhealthy environment with no external care. To clarify: The vast majority of the staff were wonderful, especially the nurses. If they were not available, it was often because they were understaffed and overworked, I am not criticising individuals here, just the organisation and the Ladywell unit as a whole. There was not a single day when the ward was up to the minimum staffing requirements.

  29-05-2020