The Knowledge Academy
The Knowledge Academy is a leading software training institute located in Birmingham, England. They offer a wide range of courses and programs designed to help individuals advance their careers in the tech industry. With a focus on practical, hands-on learning, The Knowledge Academy provides students with the skills and knowledge they need to succeed in today's competitive job market. Whether you're just starting out or looking to take your career to the next level, The Knowledge Academy has the resources and expertise to help you achieve your goals.
Introduction to The Knowledge Academy
The Knowledge Academy is a leading software training institute that was established in the UK in 2009. The company has a global presence and has trained over 200,000 professionals worldwide. The purpose of the company is to provide high-quality training courses to individuals and organizations to enhance their skills and knowledge in various industries. The company's uniqueness lies in its ability to offer a wide range of courses in multiple delivery formats, including classroom, online, and virtual learning.Services & products
The Knowledge Academy offers a wide range of training courses in various industries, including IT, project management, business analysis, digital marketing, and more. The company provides both certification and non-certification courses, and customers can choose from different delivery formats, including classroom, online, and virtual learning. The company also offers bespoke training solutions for organizations that need customized training programs.Location
The Knowledge Academy is located in the heart of Birmingham, UK, at Eleven Brindley Place, 2 Brunswick Square, Birmingham B1 2LP. The area is known for its vibrant business community, and customers can expect to find a variety of businesses, including financial services, legal services, and technology companies. The area is easily accessible by public transportation, and the three closest options are Birmingham New Street Station (0.7 miles), Birmingham Snow Hill Station (0.3 miles), and Birmingham Moor Street Station (0.6 miles).Benefits
Customers should choose The Knowledge Academy because the company offers high-quality training courses that are delivered by experienced and certified trainers. The company provides flexible training solutions that cater to the needs of individuals and organizations, with multiple delivery formats and bespoke training options. The company also has a global presence, which allows customers to access training courses in different countries.Good to know
Customers should be aware that The Knowledge Academy has a strict cancellation policy, and customers may incur cancellation fees if they cancel their booking. The company also has a rescheduling policy that customers should be aware of before booking their training course.Reviews
The Knowledge Academy has received positive customer reviews, with customers praising the company for its knowledgeable trainers, flexible training solutions, and high-quality training courses. Customers have also praised the company for its excellent customer service and efficient booking process.Amenities
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computer lab -
wi-fi
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online course
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certification
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job placement assistance
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instructor-led course
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student support
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video tutorials
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practice tests
FAQ
What kind of software training programs do you offer?
We offer a wide range of software training programs, including courses for popular software such as Microsoft Office, Adobe Creative Suite, and programming languages like Java and Python. We also offer more specialized courses for specific industries and job roles, such as project management software training.Are your trainers certified and experienced in the software industry?
Yes, all of our trainers are certified and experienced professionals in the software industry. They have real-world experience using the software and can provide practical and relevant examples during the training.What teaching methodology do you follow for software training?
We follow a hands-on approach to software training, which allows students to practice using the software in real-world scenarios. Our trainers provide step-by-step guidance and encourage students to ask questions and seek clarification. We also provide course materials and access to online resources to supplement the training.Do you offer job placement assistance after completion of the training?
Yes, we offer job placement assistance to our students after completion of the training. We have partnerships with many companies in the software industry and can provide guidance and support in finding job opportunities.Do you provide any kind of online resources and support for students to continue learning after the training?
Yes, we provide access to online resources and support for students to continue learning after the training. This includes course materials, practice exercises, and access to our trainers for any questions or clarifications. We also offer additional courses and certifications to help students further their knowledge and skills.Reviews
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Geoff Golds
My recent course with The Knowledge Academy left me feeling a twinge of sadness for days of classrooms and books. In truth the course was bought and paid for by my company and was always going to be a virtual delivery, but because of the need to set up accounts with TKA and their exam partners Peoplecert and download exam software onto a locked down works laptop, it all felt a little onerous and 'on me' as opposed to being supplied a course and exam in a good old fashioned classroom. The course tutors involved were engaging, helpful and knowledgeable, but when booking the exam I actually got a bit mixed up with the different accounts and the process needed to book it . I had to raise a ticket to resolve the issue which was dealt with by TKA's Rebecca Ferguson, who was both helpful and responsive, ultimately resolving an issue of my own making - and here I have to say she was excellent, but as for the online training experience I kind of wish it had been a bit more 'old school and paper' as opposed to 'virtual and .pdf's'.
13-05-2023
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Halis Arikan
I had some issue with training document and also training period , Customer service Eden Canarn solved my problems quickly, in patience,politely. Thank you very much Eden.. (Thanks Also Marc Claydon..)
27-04-2023
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1
Very poor service, they were excellent prior to purchasing the course however worst service I’ve ever had once I paid. Never ever use them again and avoid at all costs
27-04-2023
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GurmiWurmi
Eden Canarn - an absolute STAR of a customer care representative. I've had the pleasure of speaking to many representatives over the past year, but Eden had far been the best. Very professional, kind, reassuring and supportive of my help that I required for PRINCE2. After my call with Eden, I had felt that Knowledge Academy was the BEST choice I had made for this course. Her gentle, soft and patient approach to my queries made me feel very at ease. She was able to help me with many queries and went above and beyond for my support, her knowledge of the course process was spot on and efficient. Lots of positivity for you Eden and hope all goes well with you in the future. Many thanks again!
27-04-2023
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Roy Pearson
The Knowledge Academy look great at first. However the business is not much more than a sales fascade. The admin side of the business is rubbish, booking exams is awful. I completed the Prince2 foundation and practitioner. Course was rubbish. The exam booking was convoluted. I was then informed of an expired exam window of 30 days in which I should have requested both vouchers. This was not communicated at any point. They conveniently have an “exam extension fee” of £400 to allow you to request a voucher for the exam you have already paid for past the 30 day window. Complaints procedure not in place or followed. Customer care, just don’t care. I would avoid The Knowledge Academy at all costs! It is really not worth it.
27-05-2022
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Pavan Singh
Where do I start... 1. The Sales Rep was very pushy and aggressive with forcing me to accept a deal that "would run out by the end of the day" 2. I signed up and heard nothing back for a while 3. When asking if I could have some practice questions or where they were stored on the portal the customer services rep advised "if it's not there it means there aren't any" with no workaround or advice on what they may be actually be able to offer 4. I was refused a refund at the time of asking not too long after I signed up and was advised to read the terms and conditions with no empathy to all the issues I'd been having 5. I booked my exam and was given no further feedback on the exam format which I asked for multiple times, which was then in essay format instead of multiple choice that I'd expected 6. I was advised I'd be informed of my result but wasn't and no one contacted me until I rang up customer services over a month later 7. I've complained several times with no reply and no one has replied to any of my requests for a refund for this shoddy service I've received from start to finish! AVOID THE KNOWLEDGE ACADEMY AT ALL COSTS!!!!
27-05-2021
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World Traveller
I am currently on Furlough and decided to invest time and personal money to undertake online course to improve my employability. I purchased the APM PMQ self-paced online course on 15th September 2020 from theknowledgeacademy. The online learning material is not upto to the standard and doesn't have any exercise files, case studies, mock exams as advertised on the website. There is basically no interaction with the learner and I am unable to test my knowledge at the end of each section. The learning material are basically slides uploaded from a classroom training with no further explanation but a lady reading the slides. I complaint about this to the knowledgeacademy customer service adviser on the phone and he asked me to raise a ticket. I raised a ticket for the cancellation but the system doesn't record and I don't get any email that my request has been submitted. I called the customer service again and they asked me to reply to their previous email. I received response now that the e-learning courses can't be cancelled and non-refundable. I lost all my faith and trust in knowledgeacademy and now unsure if I will ever achieve PMQ certification with this e-learning material. I wouldn't recommend knowledgeacademy to anyone who is looking for interactive online e-learning courses unless you want to give your money for charity.
27-05-2021
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Gaurang Joshi
Critical: Communication, Professionalism, Quality, Value
27-05-2021
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The Kids Tell Bad Jokes
Once they've got your ££, don't expect any kind of service. My organisation booked me onto the BA Foundation course. It was supposed to be 24 hours of study. To call it a course is a joke. It was a series of slides accessed online, with no voiceover and no explanation. Took about 4 hours to look through all the slides. Terms were not explained. Acronyms were not explained. This in no way prepared me for the exam. I've learnt more from free courses on YouTube and LinkedIn Learning. Booking the exam is a Karkaesque nightmare. They issue a 'voucher' saying you have to book within 10 days of receipt. They don't tell you when the days you can sit the exam are. They don't reply to emails. They don't reply to support tickets. You call and they ask you to email. You email and they send you a link to complete a support ticket. You complete a support ticket, you hear nothing. You ring again... So far 10 emails+ 2 support tickets and 3 phone calls and I'm still not booked in for the exam, but supposedly if I don't book a date within the 10 days the course fee is lost?! Utter shambles. RUN A MILE!!! Their terms and conditions are shocking - they can change a physically booked course time, date or venue to a different city at their discretion and tough luck on you. NO REFUNDS! They can convert your physically booked course into an online course worth less than half the value, and guess what? Tough luck, NO REFUNDS! They have no interest in providing a service and no interest in dealing with you - they just want your cash and then good luck to you to get anything worthwhile out of them!
27-05-2020
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Steve Watkins
Excellent course, very well presented. Facilities and location were great.
27-05-2018
