The Island Holiday Company
The Island Holiday Company is a vacation home rental agency based in Ryde, England. They specialize in providing top-notch travel and hotel services to their clients. With a focus on customer satisfaction, The Island Holiday Company strives to make every vacation a memorable experience.
Introduction to The Island Holiday Company
The Island Holiday Company is a vacation home rental agency based in Ryde, England. Founded in 2005, the company aims to provide customers with a unique holiday experience. What makes this company stand out is their focus on offering homes that capture the essence of the island and its surroundings, giving customers a true taste of island life.Services & products
The Island Holiday Company offers a variety of vacation homes for rent, ranging from cozy cottages to luxury villas. Customers can choose from properties located in various parts of the island, each with its own unique charm. The company also provides additional services such as car rentals and airport transfers to make the holiday experience as seamless as possible.Location
The Island Holiday Company is located in the charming town of Ryde on the Isle of Wight. The area is known for its Victorian architecture, beautiful beaches, and vibrant nightlife. Customers can expect to find plenty of restaurants, bars, and shops in the town, as well as a variety of outdoor activities such as hiking, cycling, and water sports. The closest public transportation options are Ryde Pier Head (0.7 miles), Ryde Esplanade (0.9 miles), and Ryde St Johns Road (1 mile).Benefits
Customers should choose The Island Holiday Company because of the personalized service they offer. The company works closely with customers to find the perfect property to suit their needs and provides support throughout the booking process and during their stay. The company also offers competitive pricing and a range of additional services to make the holiday experience as enjoyable as possible.Good to know
Customers should be aware that The Island Holiday Company has a strict cancellation policy, and refunds may not be available in certain circumstances. Customers should also be aware that some properties may require a security deposit, which will be refunded at the end of the stay if there is no damage to the property.Reviews
Customers have praised The Island Holiday Company for their excellent customer service and attention to detail. Many have commented on the high quality of the properties and the unique holiday experience they offer. Some customers have noted that the company's cancellation policy can be strict, but overall, reviews have been overwhelmingly positive.Amenities
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air conditioning -
wi-fi
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parking
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kitchen
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pet-friendly
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non-smoking
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breakfast
FAQ
What is the process for booking a vacation rental through your agency?
To book a vacation rental through our agency, you can visit our website or give us a call. You can browse through our selection of vacation rentals and choose the one that fits your needs. Once you have found the rental you want, you can submit a booking request through our website or over the phone. We will then contact the property owner to confirm availability and send you the rental agreement for you to sign. Once you have signed the agreement, we will collect the deposit and finalize your booking.How are deposits and payments handled?
Deposits and payments are handled through our agency. When you book a vacation rental through us, we will collect a deposit to reserve the property. The amount of the deposit varies depending on the property and the length of your stay. The remaining balance will be due a certain number of weeks before your arrival date. We accept payment by credit card, bank transfer, or PayPal.What happens if there is an issue with the vacation rental during my stay?
If you experience any issues with your vacation rental during your stay, please contact us immediately. We will work with the property owner to resolve the issue as quickly as possible. If necessary, we can also arrange for alternative accommodations for you.What amenities and services are included with the vacation rental?
The amenities and services included with each vacation rental vary depending on the property. We provide a detailed list of amenities and services on each rental listing on our website. Some common amenities include fully equipped kitchens, linens and towels, Wi-Fi, and cable TV. Some properties may also offer additional services such as housekeeping, private chefs, or transportation.Can you provide recommendations for local activities and attractions in the area where the vacation rental is located?
Yes, we are happy to provide recommendations for local activities and attractions in the area where your vacation rental is located. We have extensive knowledge of the local area and can help you plan your itinerary. Just let us know what you are interested in, and we will provide you with some suggestions.Reviews
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Joanne Norquoy
Stayed at Two Old Village Hall, was super clean and staff were so helpful! Would recommend to anyone wanting to stay on the island to book through here x
29-09-2022
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Erin Smallman
29-09-2022
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Georgia Hudson
The staff are fabulous!
29-09-2022
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Rosie King
Very professional and helpful service. Enjoyed every minute of our stay, such a beautiful island, so much to do! From cleanliness to all round brilliant service, thank you Island Holiday Company. Kind regards, Miss King
29-09-2022
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J.O Automotive Care
29-09-2022
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Shannon Cowey
29-09-2022
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Pam Sutherland
The 1 Star review relates to The Island Holiday Company who are the management company and is about our stay at Belle Vue: (Aug 22) “I waited a week after I got home to write this review, as I wanted to cool firstly – I am still very angry! This is our second stay in the Belle Vue apartment this summer and what a marked difference (and in no way is this a good way). Where to start? • Half-drunk milk in the fridge from the previous holiday makers – not a great find! Yuck! • Dirty plates (main and side plates) and dirty mugs in the cupboards, interspersed with what looked like possibly clean plates – we are not talking dried on food from the dishwasher, we are talking about smeared on grease and crumbs and greasy crumb finger prints. Obviously, we had to wash every dish, cutlery and glassware in the apartment, as there was no trust now that any of it was clean… • Heinous smell from the kitchen floor when we arrived, which looked like half the water from last week’s tall flower vase (that ponged and there was a large amount of water on the kitchen floor – there should have been no way on earth that the cleaner would miss this) • Then we find in the bedrooms little signs saying if the bedding is not used to leave the sign on the bed to save washing…! Yes, great for the environment and saves costs for the owners – BUT we are still in a global COVID Pandemic. Previous holiday makers may not have slept on the beds, but they might have put their suitcases on them, coughed in the room, put their used clothes on these beds… who knows? This is a rubbish idea in a Pandemic In short, we did not feel relaxed in a dirty apartment – we could not be more disappointed This is a real shame, as this has been a lovely apartment and location – but you have really been let down by your cleaners and your policy of reusing bed linen Frankly, especially as a repeat customer this year, I am furious!” This terrible experience in itself is bad enough. The Island Holiday Company’s response made this even worse! The Island Holiday Company was beyond awful: There was no actual apology, but told that they were sorry that on this occasion it did not meet our expectations – what? You mean, clean? The Island Holiday Company complained that we had not informed them of any issues that arose during our stay, so they weren’t able to address these for us. So – we get there 5pm Saturday and find it dirty and think to get the same cleaner back in? It was unlikely to have a cleaner come out on a Saturday evening, or on a Sunday… Their response then went to say that they hoped to see us again on our next visit to the Isle of Wight! I then responded that this was not an adequate response and that we fixed the issues ourselves on the slovenly and disgusting finds in the apartment that their cleaner had failed to do and that I had told The Island Holiday Company a week post the holiday and that I had expected a better response or a call and that the proforma shoulder shrugging response is beyond poor and very unprofessional Terrible cleanliness and terrible post customer service! Basically, blaming me for the fact that I did not tell them that the apartment was disgustingly dirty that time – somehow this dirty apartment that I dared to complain about was my fault? The worst part is that the apartment is nice, I know as I stayed there twice this summer. This second time was disgusting though and being basically told its our fault for not letting them know that the place was dirty made us feel unvalued as customers and disregarded in what is a real problem. At any time, a dirty apartment is not okay, but in a time of the Covid Pandemic, this is particularly problematic Post this terrible customer after care response, personally, if I owned this property, I’d change the management cleaning provider pronto to one of the many other (frankly great) ones on the Isle of Wight. I have stayed at Napoleons Landing Sandown in other apartments in other years and never have we had poor service or dirty, gross apartments to stay in – I am truly appalled!
29-09-2022
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Heather Sharland
29-08-2022
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Kate Ayling
Stayed at the Grange in Wootton isle of wight. Booked this with the Island Holiday Company. Shannon, Sharon and team were fantastic very professional and attentive and any questions or queries were answered straight away. Highly recommended will deffo book again.
29-06-2022
