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Call Centers

The Howard Centre

The Howard Centre is a company based in Welwyn Garden City, England. They specialize in call centers and telecommunications services.

Introduction to The Howard Centre

The Howard Centre is a call center and telecommunications company located in Welwyn Garden City, England. The company was founded in 1990 and has since become a well-established name in the industry. What makes The Howard Centre unique is their commitment to providing exceptional customer service and personalized solutions for each client.

Services & Products

The Howard Centre offers a range of services including inbound and outbound call center solutions, telemarketing, customer service support, and data entry. They also offer telecommunications services such as VOIP, SIP trunking, and cloud PBX solutions. Customers can expect high-quality service and customized solutions to fit their specific needs.

Location

The Howard Centre is located in the heart of Welwyn Garden City, a bustling town with a range of businesses and amenities. The area is known for its shopping centers, restaurants, and cafes. The closest public transportation options are the Welwyn Garden City train station, which is 0.4 miles away, the bus stop at Howardsgate, which is just outside the center, and the Welwyn Garden City bus station, which is 0.5 miles away.

Benefits

Customers should choose The Howard Centre because of their dedication to providing quality service and customized solutions. The company has a team of experienced professionals who understand the needs of their clients and work tirelessly to deliver exceptional results. They also use the latest technology to ensure that their services are efficient and reliable.

Good to Know

Customers should be aware that The Howard Centre is a call center and telecommunications company, and as such, they may be recording calls for quality and training purposes.

Reviews

Customers have praised The Howard Centre for their excellent customer service, professionalism, and personalized solutions. Many have noted that the company goes above and beyond to ensure that their clients are satisfied with the service they receive. Overall, The Howard Centre has a reputation for being a reliable and trustworthy company in the call center and telecommunications industry.

Amenities

  • amenity
    live answering

FAQ

What level of training do your call center agents receive?

At The Howard Centre, we ensure that our call center agents receive extensive training in various areas such as customer service, communication, and problem-solving skills. Our agents also undergo training specific to the services they will be providing to clients.

How do you ensure the quality of customer service provided by your agents?

We have a quality assurance program that monitors and evaluates interactions between our agents and customers. This program includes regular call monitoring, feedback sessions, and coaching to ensure our agents are providing the best possible customer service.

What types of services do your call centers offer?

Our call centers offer a range of telecommunications services such as inbound and outbound customer service, technical support, sales support, and order processing. We also offer specialized services such as multilingual support and social media management.

Can you provide examples of successful customer service experiences you've provided for other clients?

We have provided successful customer service experiences for a variety of clients across different industries. One example includes resolving a billing issue for a telecommunications company that resulted in a satisfied customer and a positive review of our services.

How do you ensure the security and privacy of customer information during interactions with agents?

We have strict security protocols in place to ensure the privacy and security of customer information. This includes secure data transmission and storage, restricted access to customer data, and regular security training for our agents. We also comply with relevant data protection laws and regulations.