The Gas Fireplace
The Gas Fireplace is a leading supplier of gas logs and manufacturer of fireplaces in Beckenham, England. They specialize in providing high-quality products for the building and construction industry. With their expertise in the field, The Gas Fireplace is committed to delivering exceptional service and products to their customers. As one of the top gas logs suppliers and fireplace manufacturers in the United Kingdom, The Gas Fireplace is dedicated to providing the best solutions for their clients' needs.
Introduction to The Gas Fireplace
The Gas Fireplace is a company based in Beckenham, England that specializes in providing gas logs and fireplaces to customers. The company has been in operation for several years and has a reputation for providing high-quality products and exceptional customer service. What makes The Gas Fireplace unique is their commitment to providing a wide range of products that meet the needs of their customers.Services & Products
The Gas Fireplace offers a variety of services, including installation, maintenance, and repair of gas fireplaces. Additionally, they provide a range of gas logs and other fireplace accessories to customers. Customers can expect to find a wide selection of products at The Gas Fireplace, ensuring that they find the perfect fit for their home and personal style.Location
Located on High Street in Beckenham, The Gas Fireplace is situated in a bustling area with a variety of businesses and shops. Customers can expect to find many different types of businesses in the area, including restaurants, cafes, and retail stores. The area is easily accessible by public transportation, with the closest options being Beckenham Junction Station, Clock House Station, and Kent House Station, all within 1.5 miles of the shop.Benefits
Customers should choose The Gas Fireplace because of their commitment to providing high-quality products and exceptional customer service. The company has a team of knowledgeable professionals who are dedicated to helping customers find the perfect product for their needs. Additionally, The Gas Fireplace offers competitive pricing and a wide range of products to choose from, ensuring that customers find exactly what they are looking for.Good to Know
Customers should be aware that The Gas Fireplace provides a comprehensive installation service to ensure that their customers receive the best possible product experience. Additionally, the company offers maintenance and repair services to ensure that their customers' products remain in top condition.Reviews
Customers have consistently praised The Gas Fireplace for their exceptional customer service and high-quality products. Many customers have noted that the staff at The Gas Fireplace are knowledgeable and helpful, making the shopping experience a breeze. Overall, customers have been satisfied with their experience at The Gas Fireplace and would recommend the company to others.Amenities
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delivery -
installation
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showroom
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online store
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fireplace inserts
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remote control
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vent-free
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natural gas
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propane
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fireplace accessories
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customization
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warranty
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online shopping
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fireplace consultation
FAQ
What types of gas logs do you offer and what are the differences between them?
We offer a variety of gas logs including vented and ventless options. Vented gas logs require a chimney or venting system while ventless gas logs do not. The main difference is that vented logs provide a more realistic flame while ventless logs offer more heat efficiency.Can you customize a fireplace to fit my specific needs?
Yes, we offer customization services to fit your specific needs. Our team will work with you to design and create a fireplace that complements your home and meets your requirements.What is the warranty for your gas logs and what does it cover?
Our gas logs come with a manufacturer's warranty that varies depending on the brand and type of logs. Generally, warranties cover defects in materials and workmanship. It's important to read the specific warranty details before purchasing.How can I safely maintain and clean my gas logs to ensure their longevity?
Regular maintenance and cleaning are important for the longevity of your gas logs. It's recommended to have a professional inspect and clean your logs annually. In between inspections, you can use a soft brush or cloth to clean the logs and avoid using abrasive cleaners. Always follow the manufacturer's instructions for maintenance and safety.What type of maintenance does the fireplace require and do you offer maintenance services?
Fireplaces require regular maintenance to ensure safe and efficient operation. This includes cleaning, inspection, and repairs as needed. We offer maintenance services to keep your fireplace in top condition. Our team will inspect and clean your fireplace, and make any necessary repairs. It's recommended to have your fireplace serviced annually.Reviews
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Hyacinth Lofters
Avoid. Poor customer service. Poor after service. Step right on by. My gas fire stopped working in Nov 2022 when it was very cold and again in January. It took 9 days to fix the gas fire in the first instance as the gas engineer was ill. In Jan 2023 I am still waiting for a response from him or his team. I bought the gas fire to save money, now I am having to put my central heating on earlier than I had planned after making such a large investment to keep my home warm.
18-03-2023
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A J Madanayake
Excellent service & very knowledgeable.
18-06-2022
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Sue Haigh
Nigel, the boss was most helpful in supplying information and demonstrating the various different fires which led to my final choice; and when it arrived Gavin fitted it with calm, good humoured efficiency - I think he loves his job and it showed - and left us with an absolutely beautiful fireplace. And all this during a pandemic. I could not recommend them highly enough.
18-06-2021
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Matt Carroll
From my experience, this guy is a total cowboy. Firstly he delivers the wrong fireplace (while asking me to pay for it). Then it takes me about 6 weeks of chasing / not turning up to appointments to replace it; then when he finally sends his 'engineer' round – the replacement fire doesn't work. Again, today, his engineer failed to turn up to a pre-arranged appointment to fix the faulty fire. And when you try and call either of them to find out what's happened (again), neither of them picks up. In summary: this guy will mess up your order and fail to rectify his faults. Once he's got your money he's not interested. Next step for me is to report him – which I'll be doing in the morning.
18-06-2021
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Bespoke Scuba
I called Nigel on Saturday with regard to an issue with a Bell Fire we have installed. Nothing was too much trouble, his knowledge was top rate, and helped us get the fire back up and running very quickly. Friendly - Helpful - Totally Recommended!
18-06-2021
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Gleaston Village
We wanted an lpg gas fire insert for the Victorian range in our 16th C mill house in Cumbria so contacted Nigel who said they could make one to measure. It took a couple of emails with photos and dimension and around two weeks later turned up by courier. Very pleased with the quality of the unit and fits perfectly. Excellent service and would recommend.
18-06-2020
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Jan Heard
Avoid this place at all costs. I paid around £340 up front for a custom made fire tray which I sent Nigel Obbard the exact measurements I wanted (in a detailed diagram sent by email). What turned up? Nothing that resembled my measurements. The control on/off mechanism is absolutely rubbish and my old fire tray which lasted 20 years was far superior. To say he was totally unhelpful would be an understatement - once he's got your money he's not interested in providing what you have asked for. I could sue him but I can't be bothered with the hassle (although I've kept all the paperwork as proof and just might change my mind on that). Definitely cowboys and I wouldn’t trust a couple of reviews on here which look decidedly fake.
18-06-2020
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Gill Wastell
We are very pleased with the service and advice that Nigel gave us with our fabulous fireplace. We installed it at the beginning of this year and now that its winter time we have had it turned on . It was made to measure and looks and works really well in our lounge . I would recommend this shop and give it a 5 star rating
18-06-2020
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Laura Greene
So helpful with a great range of fires. Very knowledgeable.
18-06-2019
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Adam Couch
We have just had our fireplace installed and we are very, very pleased with it! From our initial dealings with Nigel in the shop, his expertise and guidance were second to none. This was followed by a home survey where again Nigel's advice was both informative and valuable. The fireplace was installed by Gavin who was not only extremely professional and polite, clearly very good and what he does but also generally just a nice guy. Would throughly recommended this company to anyone looking for a new fireplace etc.
18-06-2019
