The Games Room Company
The Games Room Company is a UK-based business that specializes in providing amusement machines, toys, games, billiards supplies, and pinball machines. They offer a wide range of machinery and equipment for customers to choose from. The company is dedicated to providing high-quality products and excellent customer service. They are a trusted name in the industry and have built a reputation for being one of the leading suppliers of sports and hobby equipment.
Introduction to The Games Room Company
The Games Room Company is a company that specializes in providing amusement machines, toys, games, billiards supplies, and pinball machines. The company was founded in the UK and has been in the business for over 50 years. Their aim is to provide their customers with high-quality products and services that will keep them entertained for hours on end. What makes this company unique is their vast selection of products and their commitment to customer satisfaction.Services & products
The Games Room Company offers a wide range of services and products. They provide amusement machines such as arcade games, slot machines, jukeboxes, and pool tables. They also offer toy and game manufacturing services, billiards supply stores, and pinball machine suppliers. The company is also involved in the sale of machinery and equipment for sports and hobbies. Customers can find everything they need to create the perfect games room in their homes or businesses.Location
The Games Room Company is located in Weybridge, England. The area is known for its affluent residents and high-end businesses. The company is located near public transportation options, including the Weybridge train station, which is just 1.2 miles away. Other nearby options include the Addlestone bus stop, which is 0.3 miles away, and the Weybridge Heath bus stop, which is 0.5 miles away.Benefits
Customers should choose The Games Room Company because of their vast selection of products and commitment to customer satisfaction. They offer high-quality products at competitive prices, and their customer service is exceptional. The company has a team of experienced professionals who are dedicated to providing their customers with the best possible experience.Good to know
Customers should be aware that The Games Room Company offers installation and maintenance services for their products. They also offer financing options for those who want to purchase their products but cannot afford to pay for them upfront.Reviews
Customers have raved about The Games Room Company's exceptional customer service and high-quality products. They have praised the company for their professionalism, expertise, and commitment to customer satisfaction. Many customers have also praised the company's installation and maintenance services, which have helped them get the most out of their products.Amenities
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online shopping -
delivery
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repair services
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after-sale support
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gift cards
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arcade games
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snack bar
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free wi-fi
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parking
FAQ
What safety measures do you have in place to ensure that your products are safe for children to use?
At The Games Room Company, we take safety very seriously. That's why we only supply amusement machines that meet strict safety standards and regulations. Additionally, our team regularly inspects and maintains our machines to ensure that they are safe and in good working condition for our clients.What types of amusement machines do you supply?
We supply a wide range of amusement machines, including pinball machines, arcade games, jukeboxes, pool tables, and more. Our selection is constantly expanding and evolving to meet the needs and interests of our clients.Can you provide a list of your past clients and references?
Yes, we would be happy to provide a list of our past clients and references upon request. We are proud of the relationships we have built with our clients and the reputation we have established as a reliable and high-quality supplier of amusement machines.What is your warranty policy for the machines?
We offer a standard one-year warranty on all of our amusement machines. This warranty covers any defects or malfunctions that may arise during normal use. Additionally, we offer ongoing support and maintenance services to ensure that our clients are satisfied with their machines and that they continue to operate properly.Do you have any customer reviews or testimonials available to read?
Yes, we have many customer reviews and testimonials available to read on our website and other online platforms. We take pride in the positive feedback we receive from our clients and are always looking for ways to improve our services based on their feedback.Reviews
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Phil Davies
Two years ago I first went to The Games Room as I was interested in a Jukebox, little did I realise it was just the start of a journey. The passion and enthusiasm of Alexander on that first visit made me realise I'd made the right choice. I left my deposite with the promise they would source the Jukebox I wanted and keep me updated, which they did. Went to see it before they starting working on the restoration to take photos. Moving on I've now had my Jukebox for a year, every time someone sees it I get the same reaction. Wow! Workmanship and after sales service are excellent as are all the team.
06-05-2023
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Eileen Wilson
I got a Rock-Ola Jukebox for my 70th birthday - best present ever. I'm able to fill it with all my favourite music. The Games Company is a fascinating place to visit & if you're thinking of purchasing a Jukebox I highly recommend it as the place to go.
27-04-2023
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crystal so
Purchased a Wurlitzer 1900 Centennial Vinyl Jukebox from the Games Room Company, the restoration is perfect, the appearance looks great. Tiny little mechanical problems occurs after the long way delivery to Hong Kong, their team (John and Paul) helped us to sort it out and taught us to repair over several video calls, very helpful. Overall, not much proactive update throughout the process, however, they do delivery on time. Good Machine, the lighting and the sound are amazing.
27-04-2023
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scott illingworth
UPDATE! Do not lie Alexander!! I’ve got emails from you admitting you sold my machine in August when I said I was overseas for the month as you guys were sending me emails begging me for money when I was away! I said I was not comfortable giving you any more money before I’ve seen the machine in the flesh. And rightly so I’m glad I didn’t give you anymore money when you’d sold my machine! And your partner (Malcolm) Sent me an email in November when I found out the machine I went to pay the outstanding deposit was not the machine I agreed to buy in February when I paid the deposit You partner (Malcolm) said the machine I had paid for you believed to be fake so you had to refurbish a new one and this is why the machine I paid the deposit for was not available. However you didn’t get both your stories straight and you admitted to selling the machine I paid the deposit for in August to another customer because you’re greedy. When a client pays a deposit that is their machine and you had no right to sell it and assume I’d be ok to buy another refurbished machine without telling me. It’s shocking you think this is ok. And the machine you tried to sell me In replacement had missing paper work unlike the original machine I agreed to buy from you in February. You’re a very dishonest company and if anyone would like to see the emails then feel free to reach out to me… Please see trust pilot For my totally honest reviews about this scam company. Took an 11k deposit from me in February 2022 and still have not refunded me after trying to sell me A totally different pinball machine to what I agreed to purchase. So do not pay this company any money upfront as you can’t trust them in anyway to deliver what was agreed. Alexander the CEO is a scammer and he’s going to learn the hard way for his arrogant attitude now the Bailiff’s are coming knocking All I wanted was a refund and you’ve had to make this hard for yourselves , now costing your company more money as I want the interest for my illegally held money
27-01-2023
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Rhys Perkins
Purchased a pinball table from them. The item was faulty but they refused to respond to emails or a voice message. Other members of the supply chain (Stern, Electrocoin) were very quick to respond but could not proceed without contact from the Games Room Company. Still no response from these folks after more than a month of trying. Will never purchase anything from them again.
27-12-2022
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Magz Finlay
Amazing restored pinball, arcade machines and jukeboxes. Also really cool convertible dinner/pool tables!
27-05-2022
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James Taylor
Well what an experience …… a luxury pool/dining table and side board quoted on 14th June 2021 and order placed on 16th June 2021. This was based on an October delivery. In October we started chasing as we knew the shipping was a couple of weeks, after days and days then turning into weeks of chasing it appeared our table had not been ordered with the manufacturers !! A further few weeks of endless and constant chasing via email, text and phone calls to then finally have it confirmed that we would not receive it pre-Xmas even though the table itself was made. Admittedly then The Games Room company did lend us a showroom table to get us through Christmas which was appreciated but will take the shine off of our new table. So we then missed the December shipping and it was confirmed it would be shipped on the 24th January and they would contact us on the 26th to book in delivery and installation. No contact was made as usual until we tried to ring today, on 1st February. We were told that we would receive a call back today to which we haven’t. Tried calling again this evening as they are open but anyone we could speak to was not in. For a non-essential piece of furniture as a fun family item this has been the worse purchase I have ever made. My wife has spent literally hundreds of hours chasing has been pushed around what I can only assume is every member of the team. If I had been dealing with trying to get the table it would have been cancelled long ago !!! UPDATE As I posted this we did receive a call back. I was expecting this to say that all had been resolved but instead it said they had the table and no sideboard had been shipped out of Europe ….. the whole point in waiting a further number of weeks was so that was shipped with the table. I am actually more disappointed that all the other reviews are good, it must just mean it’s our order they do not care about.
27-05-2022
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Rob B
Bought a fantastic 8ft American Pool table from the games room company. Had no problems from start to finish and the service/install was also excellent. Definitely worth buying from if you are considering a quality table!
27-05-2021
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Peter gunner
Friendly out of their way to help experts in what they do, if you are looking a jukebox or indoor fun pinball or nostalgia take a trip there
27-05-2021
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Mosoca Photography
An absolutely brilliant place. Although appointment is recommended, we just turned up and were greeted by two members of staff who welcomed us in and showed us around and explained where what is. Then they simply left us to it and did not linger over us, nor push any sales on us. When we decided what we wanted of the products, we asked for help and the sales person knew enough about the products to answer our questions. What he didn't know, he was honest and looked it up wither on their website or in their brochure. We were fortunate to meet Alexander, the owner, who offered us a drink and was happy to answer more questions. He was knowledgeable in the field of table games and had a wealth of experience in the business. Again he was not a pushy sales person, he was genuine in his help towards us. A great experience, you can even see some of the items being built. A great company with great staff. You should definable visit if you are looking for any of the games.
27-05-2019
