The Family Building Society
The Family Building Society is a financial services company based in the United Kingdom. They specialize in building societies and offer a range of services to their clients. In addition to financial services, they also have experience in healthcare and medicine, machinery and equipment, mortuaries, and saw mills. The company is committed to providing quality services to their clients and helping them achieve their financial goals.
Introduction to The Family Building Society
The Family Building Society is a financial services company based in Epsom, England. Established in 2014, the company's primary purpose is to help families build and manage their finances. What makes this company unique is its focus on putting families first, ensuring that their services are tailored to meet the unique needs of families in the United Kingdom.Services & products
The Family Building Society offers a range of financial services and products, including savings accounts, mortgages, and insurance. They also offer investment and retirement planning services. Customers can buy products such as fixed-rate bonds and ISAs to help them save money, and apply for mortgages to help them purchase a home.Location
The Family Building Society is located in Ebbisham House, 30 Church St, Epsom KT17 4NL, United Kingdom. The area is known for its bustling town center, which is home to many shops, restaurants, and businesses. Customers can expect to find a mix of businesses in the area, including healthcare and medicine, machinery and equipment, and even saw mills and mortuaries. There are several public transportation options in the area, including the Epsom railway station, which is just a 5-minute walk from the company's location. Other nearby options include the Epsom bus station and the Epsom Downs railway station, which are both within a 10-minute drive from the company.Benefits
Customers should choose The Family Building Society because of their focus on families and their unique financial needs. The company's products and services are designed to help families save money, purchase homes, and plan for their future. They also offer competitive rates and excellent customer service, ensuring that customers are satisfied with their experience.Good to know
Customers should be aware that The Family Building Society is a member of the Building Societies Association and is regulated by the Financial Conduct Authority. This means that they are committed to providing fair and transparent financial services to their customers.Reviews
Customers have praised The Family Building Society for their excellent customer service and competitive rates. Many customers have also noted that the company's focus on families sets them apart from other financial services providers. Overall, customers seem to be satisfied with their experience with The Family Building Society.Amenities
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atm -
online banking
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savings account
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loan
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mortgage
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insurance
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investment
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wealth management
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financial planning
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advice
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debit card
FAQ
What are your interest rates for savings accounts and mortgages?
At The Family Building Society, our interest rates for savings accounts and mortgages vary depending on the specific product. We offer a variety of savings accounts with competitive rates, including fixed-rate and easy-access options. Our mortgage rates also vary based on the type of mortgage and the loan-to-value ratio. We encourage customers to visit our website or speak with one of our representatives to learn more about our current rates and products.What are the fees and charges associated with your products and services?
As with our interest rates, the fees and charges associated with our products and services vary depending on the specific product. We strive to be transparent and upfront about any fees or charges, and we encourage customers to carefully review all terms and conditions before making a decision. Our representatives are also available to answer any questions customers may have about fees and charges.What are the options for funeral services that your mortuary offers?
We do not operate a mortuary or offer funeral services at The Family Building Society. Our focus is on providing financial services, including savings accounts and mortgages. We encourage customers to seek out a reputable mortuary or funeral home in their local area.Do you offer maintenance and repair services for your machines?
As a financial services company, we do not operate a saw mill or offer machinery maintenance or repair services. Our focus is on providing financial solutions to our customers, including savings accounts and mortgages. We recommend seeking out a reputable machinery company for any maintenance or repair needs.Can you provide references or examples of previous projects you have completed?
As a financial services company, we do not have "projects" in the traditional sense. However, we are proud to have helped countless customers achieve their financial goals through our savings accounts and mortgage products. We encourage potential customers to read reviews and testimonials from our satisfied customers, which can be found on our website and other review platforms.Reviews
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Brian Vickers
Useless phone service. I've been waiting 18 minutes so far. do they only have one phone line or one staff member?
29-04-2023
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Brenda Taylor
I have an 90 day notice accounts, since October of last year, thet have been government increase not once has this company raised rates ..they have a windfall account that increases every time , but is now closed and won't be given to existing customers, there Web site is so dated , I'm closing my account and going to these new accounts , which are more product friendly.. do your research much better rates .. Today 28 March, this building society, brought out a new easy access account paying 3.20% ...mine is a 90 day notice accounts paying 3.02 %, so for me to have this account I have to wait 90 days , I knew this when I signed for this account, ,what I don't understand , is why they haven't increased mine according, it was always the longer you tired money up the better the interest rates certainly not with this building society... ..very disappointed..
29-03-2023
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Lj Topic
What a horrible bank!What a horrible customer service! Fake politeness,utter ignorance, stupidity by staff.Absolutely unbelievable. They shorten my life by 5years. Joining them was one of my biggest life mistakes. Zero common sense, zero skills. Sorry I have to say I just find them stupid! I simply wish them bunkruptcy so they don't put other people through what they put me through!
29-03-2023
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Peter Worthy
I rarely do this however on this occasion I have to say Linda within New Business team was an absolute delight to deal with, very friendly, helpful and assisted with great enthusiasm in an area I am fairly naive!
29-03-2023
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Fenella Muller
To be honest, I need to write this review regarding The Family Building Society, so pleased with the call. Firstly my call was picked up quickly and I asked to speak with Linda Franklin because I have read past reviews on how Linda is so very helpful. Well I was passed to Linda Franklin promptly! Linda gave me all the answers to my questions regarding Mortgages, she explained very clearly and not rushed at all. Linda gave me her time and was very pleasant in her manner, caring too! I really do recommend approaching The Family Building Society. I would give many more Stars! All in all very pleased indeed!
28-02-2023
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Andrew Bethell
I have always found the Family Building Society responsive and helpful on the phone. However, on this occasion, Tom from the New Business team went out of his way to deal with my issues and could not have been more helpful Following up when he said he would and helping to get the right team to address my particular concerns. Reassuring and encouraging in these days of the endless waits and poor customer service.
29-01-2023
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John Whitney
How nice to be able to speak to a person not a machine! I discussed my requirements with Tom Walton and received a friendly response with clear concise answers. Excellent service.
29-11-2022
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Bob White
This is a family friends experience - Almost impossible to open an account. Old fashioned and time consuming having to send ID backwards and forwards in the post even though they have checked the applicant and opened an account only to them 'not liking' the certified ID and asking for another! Unbelievable how this cant be uploaded on line! Its 2022 not 1902... Wasting customers time and getting them to jump through hoops and then writing letters saying youve got 5 days to re certify ID or we shut the account and youll have to start all over!
29-11-2022
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fiona harris
The company can be proud to have Linda Franklin on their front line. She is professional, personable and polite. She explained the financial process clearly and patiently. Such quality service is rare these days. Thank you!
29-11-2022
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Leo Bellis-Jones
I rarely leave reviews, but on this case I felt compelled to. Linda on the new business team was by far the most helpful person I’ve ever interacted with at a financial institution. At the 11th hour our mortgage offer was due to expire because our solicitor somehow failed to submit the required documents by the underwriter’s deadline. It was only thanks to Linda’s sustained efforts, which was quite frankly above and beyond anything I’ve experienced from a bank or building society, that the mortgage was finally processed with hours to go. Thank you.
29-10-2022
