The Dispute Service Limited
The Dispute Service Limited is a company based in Hemel Hempstead, England. They specialize in Fair Trade Organizations, Housing Utility Companies, Registration Services, Tenants’ Unions, Associations, Public Sector & Society, and Associations.
Introduction to The Dispute Service Limited
The Dispute Service Limited is a company that specializes in providing dispute resolution services for tenants, landlords, and letting agents. The company was established in 2003 as a non-profit organization by the National Federation of Property Professionals (NFoPP) and the Property Ombudsman (TPO). The company's purpose is to help resolve disputes in the housing industry in a fair and impartial manner. The Dispute Service Limited is unique because it is the only organization that provides alternative dispute resolution (ADR) services exclusively for the housing industry.Services & Products
The Dispute Service Limited offers several services, including tenancy deposit protection, arbitration, and adjudication. The company also provides registration services for letting agents, landlords, and tenants. Customers can buy these services through the company's website or by contacting their customer service team.Location
The Dispute Service Limited is located on the first floor of the West Wing in the Maylands Building, which is situated in the Hemel Hempstead Industrial Estate in Hemel Hempstead, England. The area is home to several businesses, including housing utility companies, associations, and fair trade organizations. Customers can expect to experience a professional and business-oriented environment in the area. The closest public transportation options are Hemel Hempstead Railway Station (2.3 miles), Apsley Railway Station (2.6 miles), and Chaulden Bus Stop (0.1 miles).Benefits
Customers should choose The Dispute Service Limited because it is a reputable and established company that specializes in providing dispute resolution services for the housing industry. The company's services are affordable, and their customer service team is knowledgeable and helpful. Additionally, The Dispute Service Limited is a member of several professional organizations, including the Tenants' Union, the Public Sector & Society Association, and the Fair Trade Organizations Association.Good to Know
Customers should be aware that The Dispute Service Limited is a non-profit organization and is not affiliated with any government agency. The company's services are voluntary and are not mandatory for landlords, letting agents, or tenants.Reviews
Customers have praised The Dispute Service Limited for their efficient and effective dispute resolution services. The company's customer service team has also received positive reviews for their helpfulness and professionalism. Overall, customers have expressed satisfaction with the company's services and would recommend them to others in the housing industry.Amenities
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advocacy -
education
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networking
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transparency
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sustainability
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social impact
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community involvement
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customer support
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online account management
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document storage
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data analysis
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accessibility
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advice
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legal representation
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mediation
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outreach
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resources
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support
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assistance
FAQ
How do you handle and respond to emergency situations or utility outages?
At The Dispute Service Limited, we have a dedicated team that is available 24/7 to respond to emergency situations or utility outages. We prioritize the safety and well-being of our clients and their properties, and take immediate action to resolve any issues that may arise.What specific measures does your company take to ensure fair and ethical treatment of workers and producers?
As a Fair Trade Organization, we have strict policies in place to ensure fair and ethical treatment of workers and producers. We work closely with our suppliers to ensure they comply with our standards, which include fair wages, safe working conditions, and environmental sustainability. We also conduct regular audits to ensure compliance and address any issues that may arise.How do you determine the fair price for your products?
Our prices are determined based on a number of factors, including the cost of production, fair wages for workers, and environmental sustainability. We work closely with our suppliers to ensure that prices are fair and reflect the true cost of producing our products.Can you provide examples of successful outcomes or accomplishments the tenants' union has achieved in the past?
As a Registration Services company, we do not have a tenants' union. However, we have worked with tenants' unions and associations in the past to help them register and establish themselves as legal entities. We have a proven track record of success in this area, and have helped many organizations achieve their goals.Can you provide examples of successful registration processes you have completed for other clients?
We have completed successful registration processes for a wide range of clients, including tenants' unions, associations, and other non-profit organizations. Our experienced team has a deep understanding of the registration process and can guide clients through each step to ensure a successful outcome. We are proud of our track record of success in this area and strive to provide the highest level of service to our clients.Reviews
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J App
FRAUD! Won’t return illegal deposit on unlawful garages without building control. Legal case filed against them and the frauds they enable. They can’t be trusted to run a service on behalf of the government because they don’t follow housing act 2004 chapter 4
28-05-2023
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Deirdre Harris
Out of date online systems. As a landlord when registering a deposit, the same information has to be entered 3 times at least...repetitive, laborious and unnecessary. System should populate the forms from the initial registration. Not compatible with Windows 365...
29-01-2023
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Shyann Seet
An amount of £510 was omitted from my claim because I was told I did not reply in time. I did in fact reply in time except there were additional questions and clarifications and my Dad who is 84 fell and had a profusely bleeding wound, then only to realise he contracted COVID when he was hospitalized! So there was a delay in reply to the last question but I wasn't aware that the 10 days allowed for a reply was from when contact was first made. I did reply eventually when my Dad was admitted into hospital quarantine and made it clear the reasons why I could not reply in time, even willing to show hospiyL paperwork as proof - I even laboured my appeal then but the evidence was omitted anyway. Please bear in mind that by the time you contacted me, it had been more than a few months since I lodged my case in June 2022, so I was surprised that you had expected me to respond to your query efficiently when you were far from that. You are expected to mediate between parties fairly and you certainly did not behave that way; I went out of my way to explain to you my reasons for my delay - the evidence you needed for the dispute was already there in your inbox, you simply needed to forward it on. Instead, your officer Kira Yorke-Wilkinson chose to go back and forth on email over days arguing with me rather than spending that time to get crucial evidence through - timeline technicalities mattered more to you than ensuring all evidence was made available in order for the outcome to be fairly assessed, especially when it was within your control You've gotten your mission statement confused.
29-09-2022
