The Croft Shifa Health Centre

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Reviews

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  mak sta

  Absolutely appalling and unprofessional receptionists, they are rude and speak in a condescending manner! I have never in my life come across such unprofessional behaviour, they are emotionless and act very self entitled, it’s a shame as the GPS are pretty decent. If there was a 0 star rating I would definitely give them a 0 star rating, I actually felt the need to type this review due the shocking experience I have had with the reception staff! Please PALS do something about them!

  27-04-2023
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  sana umer

  27-04-2023
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  Isa M

  Really bad phone service 😒

  27-03-2023
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  David Wood

  My day at croft shifa was good i have had my test done and i am just waiting to find out when i can have the operation for my eyes to be done

  27-03-2023
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  Aidas U

  Absolutely appaling service with reception staff and previously with their female manager. I phoned in today to extend my sick note after losing my father suddenly at Christmas. Firstly, it took me numerous times to get through as the line kept cutting me off. I have then spoken to a receptionist who was initially ok but refused to let me speak and continued to speak over me and when asked to let me finish speaking, got her back up and became very very rude and defensive. And I was told today that their calls are not recorded for quality and training purposes which is why they continue to get away with disgraceful service. The receptionist said she would sort out my sick note for 2 weeks however I tried to explain to her that I needed it till the end of Feb 2023 due to my days in work and not just for 2 weeks. It was astonishing how many times she spoke over me and tried to put the phone down on me. I dont have time or mindset mentally or emotionally to be ringing in everyday and waiting and waiting to get through. I said to her can you just let me speak and stop talking over me which is very rude. I told her I've just lost my father and I need that sick note and can't be ringing in everyday. For a receptionist in a professional setting the service I received from her was absolutely atrocious. She was shouting down the line, showing absolutely no empathy but then did state that her mother had passed away too as if to say you're not the only one who has lost a loved one. Awful tone. Showed no compassion or empthay to me at all. Then she started to make up things that she had listened and had done what I had asked re the sick note however if this was the case I wouldn't have become so annoyed and emotional. I asked for a manager and she said the manager wasn't in until Monday, surprise surprise. Refused to let me speak to someone else. Then she went as far as saying they don't stand for abuse, I think she missed the point of me saying to her to let me finish speaking and to stop speaking over me. Its clear these girls receive no or very little training. There are one or two receptionist who are pleasant however a majority of them are unprofessional, rude, lack compassion and skills and show the surgery up and its doctors. The receptionist then hung up on me after she had thrown a massive tantrum at me. Professional? Not so much. I rang the surgery two weeks ago initially and asked for an extension on my sick note which the doctor said he would do yet had forgotten to do. Surprise. This is the service I then received today. Absolutely disgusting. Dr. Khan is a good understanding doctor and this is why I stay however I am having to re think now about moving surgery as I have had enough of this awful service. I am not one who uses the doctors constantly not even once a year and to then receive this service, im lost for words. Shocked. Saddned and appalled. And then because the receptionist had put the phone down on me and didnt take my email addres, I had to call back hours later to ask where my sick note email was? And low and behold they couldn't send it as they didn't have my email address. And yet no one in the surgery thought they would call me or check their system for it as previously it had been taken. I could do a better job there alone, myself than these employees. And to make matters worse the NHS board for reviews refused on two occasions to add my review with a pathetic response.

  27-02-2023
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  sheeda Pistol

  Disgraceful surgery at Dr barber and partners. The receptionists are rude, everyone is asked to ring at 8am and if by any chance you get through after 100s of attempts all appointments are gone. And even then if your given an a appointment its not a face to face. The surgery is always empty when you do go. I have been to surgery at 8am and them phones are set to divert no one is there to actually answer them at times iv stood at the desk ringing the phone

  27-02-2023
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  Sehreen Ash

  Honestly the service they provide at this surgery is SHOCKINGLY DISGUSTING it is near to impossible to get an appointment. I have been told several times to make an appointment in the morning and guess what can NEVER EVER get through…!

  27-01-2023
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  Laura Cocker

  Pharmacy is terrible each month mine and my husbands prescription is late. Today I phone again and we have been without medication for two days now and they can't deliver for another day. Terrible absolutely terrible my husband is diabetic.

  27-12-2022
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  Anzar Ali

  27-11-2022
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  S

  Extremely poor service. VERY annoying receptionists who are SO rude and ignorant! Ridiculous long wait time to make an appointment it just gets frustrating, all the receptionists do is turn you down. They need SERIOUS REPLACEMENT because they do not have customer service skills at all. Not the most helpful GPs. I really do intend to move surgeries. Your service has seriously gone downhill. All I’ve had is disappointment after disappointment and I’m not satisfied at all.

  27-11-2022