The Contact Company Kingsgate
The Contact Company Kingsgate is a BPO placement agency based in Birkenhead, England. They specialize in providing IT and e-commerce solutions to their clients. Their location at 1 Tower Wharf, Birkenhead CH41 1LH, United Kingdom makes them easily accessible to businesses in the area. The Contact Company Kingsgate is dedicated to providing exceptional service to their clients and helping them achieve their business goals.
Introduction to The Contact Company Kingsgate
The Contact Company Kingsgate is a business process outsourcing (BPO) company based in Birkenhead, England. The company was founded in 2006 and has since become a leader in the industry. Their primary purpose is to provide high-quality customer service solutions to businesses in various sectors, including IT and e-commerce. What sets them apart from other BPO placement agencies is their commitment to excellence and their ability to provide tailored solutions to meet their clients' needs.Services & Products
The Contact Company Kingsgate offers a wide range of services to their clients, including customer service, technical support, and sales solutions. They also provide multilingual support to businesses that require it. Clients can expect a customized approach to their needs, with a focus on quality and efficiency.Location
The Contact Company Kingsgate is located in Birkenhead, a town in the metropolitan borough of Wirral, Merseyside, England. The area is home to a variety of businesses, including retail shops, restaurants, and service providers. Visitors can expect a bustling town center with plenty of amenities. The nearest public transportation options are Birkenhead Central Station, which is 0.5 miles away, Conway Park Station, which is 0.6 miles away, and Hamilton Square Station, which is 0.7 miles away.Benefits
Customers should choose The Contact Company Kingsgate because they offer high-quality services that are tailored to their specific needs. The company has a proven track record of success and is known for its exceptional customer service. They also offer competitive pricing and flexible solutions that can help businesses save money while still getting the support they need.Good to Know
Customers should be aware that The Contact Company Kingsgate is a BPO company that specializes in customer service solutions. They do not provide other types of services, such as marketing or consulting.Reviews
Customers have praised The Contact Company Kingsgate for their professionalism, efficiency, and dedication to providing high-quality services. Many have noted that the company is easy to work with and always goes above and beyond to meet their needs. Overall, the company has received positive reviews from clients across various industries.Amenities
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job placement assistance -
resume writing
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career counseling
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interview preparation
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technical support
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it solutions
FAQ
What is the process for selecting and screening candidates for BPO placements?
At The Contact Company Kingsgate, we have a rigorous selection process for BPO placements. We start by reviewing resumes and conducting initial interviews to assess candidates' skills and experience. We then conduct comprehensive background checks and verify employment history. Finally, we conduct in-depth interviews and assessments to determine the candidate's fit for the specific placement.Can you provide examples of successful placements you have made in the past?
We have successfully placed numerous candidates in BPO positions across a range of industries. Our clients have reported high levels of satisfaction with the quality of our placements, and many of our candidates have gone on to have successful careers in their chosen fields. Unfortunately, due to privacy concerns, we cannot provide specific examples or details about our past placements.How do you ensure confidentiality and security of client information?
At The Contact Company Kingsgate, we take data security and confidentiality very seriously. We have strict policies and procedures in place to ensure that all client information is kept secure and confidential at all times. We use secure protocols for data transfer and storage, and our employees are trained on best practices for data security.What kinds of training and support do you offer to candidates once they are placed?
We provide comprehensive training and support to all of our candidates once they are placed in BPO positions. This includes initial onboarding and orientation, ongoing training and development, and access to a dedicated support team to help with any questions or issues that arise. We also offer career coaching and mentoring to help our candidates grow and advance in their careers.How do your fees and pricing structure work for your placement services?
Our fees and pricing structure for placement services vary depending on the specific needs of our clients. We work closely with each client to understand their requirements and tailor our services to meet their needs. Our fees are typically structured as a percentage of the candidate's salary, and we offer flexible payment options to accommodate our client's budget and cash flow needs.Reviews
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Simon dsouza
I must say this place really good but somethings so bed about this is team leader and manager lots of people work here and do very best they can I see it with my own eye. 78% customers has problem and very angry over the phone even after putting so much effort into giving them high quality customer service help and advice they need some problems cannot be fix .. which customer want to speak to team leader or manager but they afraid to speak to customer and avoid angry customer in fact they tell us to deal what a shameful team leader. If you done something wrong or say something incorrect Team leader will spy over and over sometimes days or week and listen to very call they will stress you more then customer such a unprofessional management real even army will not stress you out them much or give you headaches..! If boss walked in and out he will say hi or smile and give you respect but this Team leader will do nothing same in return no respect the floor is like prison you can’t do this can’t that you can’t say this floor manager walked over like park listen to music on their desk Chatting laugh loud and any staff does this we get written up.. this shameful team need to change please look into this and support very staff with positive attitude and good vibes around they work very hard taking pressure of 70 call a day or more sometimes head pain so Badly, over computer screen more..
24-05-2023
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D. A.S
Emerging industry leaders.
29-04-2023
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clive hannon
Call centre
29-03-2023
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Stacey Gardner
Only reason i give 2 star is the workers are lovely kitchen managers are absolutley horrendous get you to lie an if ya dont you are gone or dragged in office over staffed in kitchen but still tell you to look busy when high up managers are around. Also managers of the kitchen a bunch of back stabbers freindly to workers faces but slag them off in the corner of the kitchen by the fryer afterwards love throwing there authoritie around and also tell you its best not to speak to high up managers who run the business. Powertrip of a boss this is a review for the canteen only. Everythin else i seen in here is great and lovely people just 2 bad eggs
29-03-2023
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Derek Unsworth
Great place to work
29-03-2023
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Aidan Bentley
No words can even describe what an awful place this is and how they treat their staff.
28-02-2023
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Mike Dowdall
Great place to work for very supportive of my disability
29-01-2023
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Nik Plamenov
The only business model I can happily compare to a slum.
29-01-2023
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Viorica Ceobotaru
29-01-2023
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Susan Mercer
I work here
29-10-2022
