The Collective Old Oak

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Reviews

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  Grainne Ekin

  I had a good experience here. particularly with the booking/renewal process. Abdo was really helpful in particular and the reception staff are always so friendly and present. I'm really grateful for the key worker support they put in for the NHS workers, without it i wouldn't have been able to live here.

  01-01-1970
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  Munawar Ahmad

  Very nice site, lots of communal facilities on every floor. Welcoming friendly management team.

  01-01-1970
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  AGHILES DZ

  Is the worst collective, room so small ,service bad . Lift not work sometimes u have to walk till 8 floors with stairs, I spent worst year there , guys deposit I have over 2 months till now I’m still waiting , I really not recommend . Bad experience and so expensive . He not deserve event start sadly

  01-01-1970
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  Nadine Pierre

  Resident: March 2022 - March 2023 The building was okay, but the landings need redecorating. The wallpaper is dark and dingy, light colours are enquired to make the landing more spacious, bright and welcoming. It can sometimes feel like you're walking around on a prison landing. The building is cleaned throughout the day but can get truly filthy at night due to a few uncaring residents The surrounding area is depressing to look at. It’s a giant building site due to HS2. If I’d known, I.e. done thorough research I wouldn't have moved here. Although the en-suite rooms are small, there is plenty of storage space to speak of. There are many communal things you can do should you choose to be social. Staff: Pleasant and polite. I don't have a bad word to say about them. They do try to help you if you have concerns in their remit, they're able to deal with them at the time. Cleaners: Do a great job, it's a hard task keeping the entire building clean. Bills are included which is a blessing, however, the amenities are missing, often don't work and are lacklustre. There is no cutlery in the kitchenette to speak of, no kettle, no pots or pans. Gym: A steal of £50 for the year! I often worked out, plenty of weights. At least one of the cardio machines would be out of order on occasion but it was a small price to pay. Cafe: Made some amazing breakfasts but shut down approximately 2-months before I checked out. Bar: was closed more often than open, it didn't seem to make a difference in the Summer months. Wash bar: Cheap to wash and dry clothes, you can easily find available machines if you go at off-peak times. Irons and boards looked good in there although I never used them. A couple of ways to pay, if you're not into using your bank card to do it. Wifi: often drops out, weak signal, often wires are cut by the workman. There's an outage for the entire building at least once a month. Support agents for wifi are often frustrating to communicate with. Fire alarm: goes off often, during day and night hours, often due to residents' questionable cooking skills. Drugs: There's an issue with a small number of residents smoking weed inside their rooms at night. Rent: Residents are charged different rates depending on their circumstances. I was charged a lot for very little, in my opinion. This is rated one star because credit control has so far failed to return my deposit to date. It has been longer than 20 working days and they’ve failed to communicate with me. I’ve sent a letter before court action to start the process of the return of my deposit. Update: After sending several emails, one to the front desk cc credit control sending a letter before court action I received assurances via email that my deposit will be returned to me in full by Friday 13th May. If not I will proceed will court action, filing a claim at small claims court. Due to this, their customer service gets a thumbs down from me. Should the deposit issue be resolved to my satisfaction I will edit this review and give it an additional star. UPDATE: Credit Control returned my deposit in full two days before I was due to file a Civil case with the small claims court. Due to the return of my deposit before having to submit a case in court, this review has jumped from a one-star to a two-star rating.

  01-01-1970
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  Ashish Chawla

  Pretty nice place to live, rooms are bit small but the common spaces are massive and very functional. The sales team are bit tricky to handle, as they offer different room rent price to different people, so just be cautious and mindful when signing a contract here. The sales staff and the event team coordinater are very arrogant Although very nice place to live community wise. They organise many social events which keeps people engaged and creates nice environment

  01-01-1970
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  Steve Alexander

  As someone who has been living in The Collective for over 6 years, I want to appreciate Lavina's efforts at the front desk. From the very beginning, she has always been incredibly kind, attentive, and welcoming. Whether anyone in the community needed help with a maintenance issue, had questions about our lease, or simply wanted to chat about our issues, she was always there with a smile and a listening ear. Moreover, she has demonstrated her consistent positive attitude,  helped to resolve any conflicts that have arisen, and made sure that everyone in the co-living space feels valued, heard and respected. She is truly an asset to our community and overall, I recommend living at Collective as we have wonderful and caring staff members like Lavina.

  01-01-1970
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  Mohanna Fazli

  I had the chance to meet such a good people from different backgrounds here in the Collective. Also I really want to mention the sales team, specifically Mr.Abdo Dada, always so responsive and respectful; He kept me informed throughout the process of renting my place, providing updates and ensuring that everything went smoothly. so thankful for the experience that I had in Collective building.

  01-01-1970
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  Addy A

  01-01-1970
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  Khalid Assime

  (Translated by Google) The rooms are tiny, the location is good, tube station not far from the supermarket at the bottom of the residence, gym, cinema, spa, work room, cafe restaurant, inside the residence, impeccable cleanliness and the people at the reception are nice and helpful... (Original) Les chambres sont minuscule, l'emplacement est bon, station tube pas très loin superette en bas de la résidence, salle de sport, salle de cinéma, spa, salle de travail, cafe restaurant, a l'intérieur de la résidence, propreté impeccable et les gens de la réception sont gentils et serviable...

  01-01-1970
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  Victor Hugo

  They don’t return DEPOSIT! They're a bunch of crooks. In addition to all the problems already reported by guests who left reviews and they are true, they do not return the deposit. They literally ignore emails and the staff is conniving, I don't know how anyone can work with these unethical people. A company that nowhere has a contact phone AVOID!!! The single number always goes to voicemail and they never call back!

  01-01-1970