The Chocolate Umbrella
The Chocolate Umbrella is a company of chocolate artisans based in West Malling, England. They specialize in creating unique and delicious chocolate creations that are both beautiful and tasty. Their expertise in the food and beverage industry is evident in their attention to detail and commitment to quality. The Chocolate Umbrella is dedicated to providing their customers with the best possible chocolate experience.
Introduction to The Chocolate Umbrella
The Chocolate Umbrella is a family-owned chocolate artisan business located in West Malling, England. The company was founded with the aim of providing high-quality chocolate products to customers. What makes this company unique is their commitment to using only the finest ingredients, including sustainably sourced cocoa, to create their products.Services & products
The Chocolate Umbrella offers a range of chocolate products, including truffles, bars, and bespoke chocolate creations. They also offer chocolate making workshops, where customers can learn to make their own chocolates.Location
The Chocolate Umbrella is located on High Street in West Malling, a historic market town in Kent. The area is known for its charming streets, independent shops, and restaurants. The town is easily accessible by public transportation, with the closest bus stop (West Malling, High Street) just a few steps from the shop. The nearest train station is West Malling, which is just a 5-minute walk away.Benefits
Customers should choose The Chocolate Umbrella because of their commitment to quality and sustainability. All of their products are made with the finest ingredients, and they are passionate about supporting sustainable cocoa farming. In addition, their bespoke chocolate creations make for unique and memorable gifts.Good to know
Customers should be aware that The Chocolate Umbrella is a small, family-owned business, and their products are made in small batches. As a result, availability may be limited at times.Reviews
Customers rave about the quality and taste of The Chocolate Umbrella's products. Many customers appreciate the unique flavors and the care that goes into each creation. Some customers have noted that the prices can be a bit higher than other chocolate shops, but they feel that the quality is well worth it.Amenities
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handcrafted chocolates -
chocolate classes
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chocolate pairings
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gift baskets
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delivery service
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gluten-free options
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dairy-free options
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vegan options
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organic ingredients
FAQ
What is the sourcing and quality of the cocoa beans used in your products?
At The Chocolate Umbrella, we take great pride in sourcing only the finest quality cocoa beans from trusted suppliers. We work with farmers who use sustainable and ethical practices to ensure that our chocolate is not only delicious but also responsibly sourced.Can you provide information on the ingredients used in your chocolate, including any potential allergens?
We use only the highest quality ingredients in our chocolate, including cocoa butter, sugar, and milk powder. We also offer a range of vegan and dairy-free options. All of our products are clearly labeled with any potential allergens, such as nuts or dairy.What is the shelf life of your products and do you have any recommended storage instructions?
Our chocolate has a shelf life of 9-12 months, depending on the product. We recommend storing our chocolate in a cool, dry place, away from direct sunlight and strong odors. For best results, store our chocolate at a temperature between 15-18°C.Do you offer any customization options for your chocolate products, such as custom molds or flavors?
Yes, we offer a range of customization options for our chocolate products. We can create custom molds for special events or corporate gifts, and we can also work with you to create unique flavor combinations. Please contact us for more information on our customization options.What is your policy on returns or refunds for damaged or unsatisfactory products?
We want all of our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, please let us know and we will do our best to make it right. We offer a full refund or replacement for any damaged or unsatisfactory products. Please contact us within 14 days of receiving your order to initiate a return or refund.Reviews
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Savana Crosby
A lovely place for delicious and high quality chocolate, great for presents. I sampled one of their hot chocolates today and it was immense, made with real chocolate fresh whipped cream and a chocolate slice on top. Will be becoming a regular for sure!
27-04-2023
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John Smith
Fantastic sweets
27-11-2022
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Catherine Gillett
Lovely chocolates made mostly on site and really accommodating and helpful staff
27-10-2022
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Don Fowler
Took a detour to buy a small box of choices for my wife and ended up munching one in the shop and having a chat with the lovely owner who spared time to explain how she makes them on site. Small but imaginative range on display and a far better experience than getting stung by somewhere impersonal like Hotel Chocolat.
27-05-2022
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Sam Rogers
Beautiful chocolate with a wide selection of flavours, various options for purchase including by bag, by weight, or by volume in gift boxes. Super friendly and helpful staff. Oh, and the chocolate was delicious!
27-05-2022
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George Cox
Good chocolates, nice selection and reasonably priced. But quite unfriendly service. Chocolate shops should be a happy place. Sadly this one isn't.
27-05-2022
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Carol
Chocolates were lovely BUT the chocolates were picked up from the counter and handled with no disposable gloves whatsoever or no tongs and the man pushed the chocolates with his hands into the bag. I was actually quite shocked to say anything. Surely this must contravene Health and Safety and Public Hygiene ?? The owner ? did not have a mask on either . Wont be buying from this shop again!
27-05-2022
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Matthew Mackenzie
We made a specific trip here just prior to the end of the lockdown closure of non essential shops since the google page indicated they were open for “takeaway”. Assuming that this meant they presumably also sold coffee or “food” and on checking their website finding no details saying they were closed or online only, we went to enquire. When asking at the door about the “takeaway” option we were abruptly told “haven’t you seen the news?” (With regard to coronavirus) in a most uncourteous manner. The person (who was getting the shop ready to fully reopen in two days time) suggested we did click and collect. We did not. I’m sure the chocolates are lovely, but the manner in which two potentially loyal customers were spoken to was rude and quite unnecessary considering the experience of Coronavirus that we both have had working frontline in the NHS.
27-05-2021
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Minnscraft
Awesome sweet / chocolate shop
27-05-2021
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Caitlyn Ball
27-05-2021
