The Cats' Hideaway
The Cats' Hideaway is a company that specializes in providing comfortable and safe accommodations for cats. They offer a range of services including cat hostels, catteries, and kennels. Their top priority is the well-being of pets and they strive to provide the best possible care for all cats under their care. The Cats' Hideaway is located in the Royal Town of Sutton Coldfield, England.
Introduction to The Cats' Hideaway
The Cats' Hideaway is a cat hostel that was established in 2015. The company is dedicated to providing a comfortable and safe environment for cats while their owners are away. What makes this company unique is that they offer personalized care for each cat and have an experienced team that ensures that the cats are well taken care of.Services & products
The Cats' Hideaway offers cat boarding services, where cats can stay for short or long periods. The company also provides grooming services, which include bathing, brushing, and nail trimming. In addition, they sell cat toys and accessories, such as scratching posts and cat beds.Location
The Cats' Hideaway is located on Hill Ln, in the Royal Town of Sutton Coldfield, England. The area is known for its serene environment, and customers can expect to find other pet-related businesses in the area. The closest public transportation options are the Sutton Coldfield train station (1.5 miles), the Sutton Coldfield bus station (1.2 miles), and the Wylde Green train station (2 miles).Benefits
Customers should choose The Cats' Hideaway because of their personalized care for the cats. The company ensures that the cats are comfortable and happy during their stay, and the experienced team takes care of their individual needs. The company also offers affordable services and products.Good to know
Customers should be aware that The Cats' Hideaway only accepts cats that are up to date on their vaccinations, and they require proof of vaccination before boarding. Customers should also book their cat's stay well in advance to ensure that there is availability.Reviews
Customers have praised The Cats' Hideaway for their excellent care of the cats and the personalized attention that each cat receives. Customers have also noted that the facilities are clean and well-maintained.Amenities
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outdoor area -
play area
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cat toys
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cat treats
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cat beds
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veterinary services
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cat-proofed environment
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cat-sitting services
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grooming services
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pet sitting
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cage-free environment
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air conditioning
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heating
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separate rooms
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toys
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food
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water
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litter box
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scratching post
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blankets
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beds
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cat trees
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catnip
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indoor facility
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vaccination records
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pet training
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pick-up and drop-off
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pet supplies
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pet playground
FAQ
What are the accommodations like for cats at your hostel?
At The Cats' Hideaway, we provide comfortable and cozy accommodations for cats of all sizes and breeds. Our rooms are equipped with comfortable beds, toys, and scratching posts to keep your furry friend happy during their stay.Are there any restrictions on the breeds or temperaments of pets that you accept?
We welcome cats of all breeds and temperaments at our hostel. Our trained staff members are experienced in working with cats of all personalities and will make sure your pet feels comfortable and safe during their stay.How do you ensure the safety and wellbeing of cats in your hostel?
The safety and wellbeing of our feline guests are our top priorities. We have strict protocols in place to ensure that your pet is healthy and happy during their stay. Our staff members are trained in feline first aid and are always available to monitor your pet's health and behavior.Are there any additional services, such as grooming or medical care, that you provide?
In addition to our standard accommodations, we offer a variety of additional services to make your cat's stay more comfortable. These include grooming services, medical care, and daily playtime sessions with our staff members.How do you handle emergencies or medical issues that may arise during a cat's stay at your hostel?
In the event of an emergency or medical issue, we have a veterinarian on call 24/7 to provide immediate care to our feline guests. We also have a comprehensive medical history on file for each pet to ensure that our staff members are aware of any pre-existing conditions or special needs.Reviews
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Ann kelly
Zoe is wonderful really loves cats and treats them as her own she is very kind it was halle’s first stay in a cattery she is a rescue cat so was a bit worried but no reason to be I had videos and check ins she had a lovely time she will be back 🐱
04-06-2023
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Pete W
Zoe took really good care of our cat whilst we were away. The facilities are fantastic and we generally couldn’t be any happier with the service.
18-05-2023
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Michael Findlay
Our cats had a great experience here whilst we were on holiday. Regular updates were provided on their stay and we couldn't be happier with the service provided
18-05-2023
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Oh Dear
Honestly, I had a really bad experience here. I left my cat here when my tenancy ended, whilst looking for a new property. It was a really stressful time. During this time, my cat fell ill. The owner refused to follow my instructions to take him to the PDSA, and instead took him to her own vets. I asked for her to let me know the appointment time, and to let me speak to the vet during the appointment. However, she only told me of the appointment after it had happened. I later found out via the vet practice that she had told the vet not to call me. When I questioned why she did not tell me about the appointment, she said that she 'had a life, and can't drop everything for an appointment'. Despite me asking her not to, she also continued to feed my cat treats and even had the cheek to say she was 'spending a fortune on them' as though I had authorised it. She also regularly took him out of the pen to meet other customers. She also spoke badly about other customers. She was extremely patronising, seemed to have poor judgement and didn't seem at all qualified. It also transpired that she took several photos of my cat in one sitting, and then sent them to me over a period of a few days, instead of one every day. She was often very intense, and would go overboard being 'helpful' which was odd considering she wasn't able to manage the basics. She also tried to end the agreed time early, as I did not reply to her messages quickly enough. She also accused me of under paying her, and we had to sit down and go over the sums for a 10 minutes to show that actually I had over paid. She also told me that she has a bad relationship with her vets, and has shouted at them before. Her extreme mood changes made me feel really nervous. Her cats looked well cared for, but I was concerned because one was ill and shortly after my cat arrived he started displaying similar symptoms. I didn't once see her wash her hands between interacting with her cat and going to tend to mine, during visits. She once shouted at me and acted as though he was her cat! The worst thing of all, is she said to me that I should be grateful that she was a nice person, as she was considering giving him away as I hadn't messaged her back quicker enough!! I have the messages as proof. A genuinely horrible experience. She seemed nice at first, but this is about money for her. If you question her on anything, she will likely turn on you. She said herself, she has a nasty streak. The grounds were lovely, but your cats and you deserve openness and honesty. You shouldn't feel scared of upsetting the person looking after your precious pets. Be wary.
18-03-2023
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Cheryl Cox
Have put our cat in the same cattery for 6 years thinking it was the best but when the lady retired we had to find somewhere else,we found cats hideaway online and Zoe the owner is lovely sent photos and videos everyday.pens are big and spacious. Thanks zoe
18-01-2023
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James Vanstone
I’m so grateful to Zoe for allowing our cat to stay with her in this wonderful sanctuary . Zoe is a lovely friendly lady and she showed us around on arrival . The cat accommodation is really clean and cozy and our cat Luna seemed very happy there . She stayed 3 nights and was the most relaxed she’s ever been while boarding in a cattery . Thank you Zoe we are really grateful to you and shall book Luna in again in the future
18-11-2022
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Deborah Jones
Zoe looked after my cat maggie for 2 weeks she sent us pictures and videos I wouldn't trust anyone else with looking after my cat now .
18-10-2022
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Samia Ahmed
Zoe looked after my cat for a week and I wouldn't trust anyone else besides her. She's very warm and welcoming and had a really nice home set up for my cat. I received daily updates on how he was doing which was really comforting especially as it was the first time I'd put my cat in a cattery. I will definitely return to Zoe in the future.
18-10-2022
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ellen jones
Really impressed with the standard of this cattery and I chose it for how large the accommodation is for my cat. The lady who runs it was lovely and can tell she adores cats so I felt at ease to leave my cat with her. She had a lovely stay and was like she had her own mini holiday.
18-10-2022
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Jayne Cairns
The owner is a lovely lady. The Cattery is immaculate. My cat was well looked after during her stay. Zoe sent us photos and a video of her while she was in their care. I Would recommend this Cattery as the cats are well looked after and loved during their stay.
18-09-2022
