The Carpet Centre
The Carpet Centre is a company based in Tonbridge, England that specializes in carpet installation services, carpet manufacturing, and linoleum stores. They cater to the building and construction industry and offer a wide range of products and services to their clients. The company is known for their quality workmanship and excellent customer service. In addition to their building and construction services, they also have a retail shop where customers can purchase carpets and other flooring materials.
Introduction to The Carpet Centre
The Carpet Centre is a carpet installation service provider that has been in business for over 30 years. The company was founded with a mission to provide customers with the highest quality carpets and flooring at affordable prices. What makes this company unique is their dedication to customer satisfaction, as they strive to exceed expectations with every project they undertake.Services & Products
The Carpet Centre offers a wide range of services, including carpet installation, repair, and cleaning. They also offer a variety of flooring options, including linoleum and hardwood. Customers can buy carpets from some of the best carpet manufacturers in the industry, ensuring that they receive only the highest quality products.Location
Located in Tonbridge, England, The Carpet Centre is situated in an area that is bustling with other building and construction businesses. Customers can expect to find a variety of shops and shopping options in the area, making it a convenient location for all their home improvement needs. The company is easily accessible by public transportation, with the closest options being the Tonbridge Rail Station (0.5 miles), the High Street Bus Stop (0.3 miles), and the Angel Centre Bus Stop (0.2 miles).Benefits
Customers should choose The Carpet Centre because of their commitment to providing high-quality products and services at affordable prices. The company's team of experts has years of experience in the industry and is dedicated to delivering exceptional results. Additionally, the company offers a satisfaction guarantee, ensuring that customers are happy with the finished product.Good to Know
Customers should be aware that The Carpet Centre only offers services and products related to flooring and carpets. They do not provide any other building and construction services.Reviews
Customers have praised The Carpet Centre for their exceptional customer service and high-quality work. Many have noted that the company's team of experts is knowledgeable and professional, and that they go above and beyond to ensure that customers are satisfied with the finished product.FAQ
Do you offer professional installation services?
Yes, we offer professional installation services for all of our carpets and linoleum products. Our team of experienced installers will ensure that your flooring is properly installed to your satisfaction.Do you offer any warranties or guarantees for your linoleum products and services?
Yes, we offer warranties and guarantees for all of our linoleum products and installation services. We stand behind the quality of our products and services and are committed to ensuring your satisfaction.Can you provide a quote for the cost of installation?
Yes, we can provide a quote for the cost of installation. Simply contact our store and provide us with the details of your project, and we will be happy to provide you with a quote.What types of carpet do you offer for installation?
We offer a wide variety of carpet types for installation, including plush, Berber, frieze, and more. Our carpet manufacturers offer a range of colors and styles to fit any taste or budget.Are your carpets stain-resistant and durable?
Yes, our carpets are designed to be stain-resistant and durable. We offer a range of carpets with different levels of stain resistance and durability, so you can choose the one that best suits your needs. Our team can also provide recommendations based on your specific requirements.Reviews
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Karen Lee
What can I say professional friendly service. Trevor and Stephen did a great job putting flooring down in my three bed flat. Brilliant service would definitely recommend them.
27-01-2023
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David Heasman
Would definitely recommend Merv and team to anyone thoroughly professional from start to finish.A cracking job well done.
27-05-2022
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Carolyn Mell
Friendly, professional and incredibly helpful staff. A wide range of carpets and other floor coverings and happy to lend samples.
27-05-2022
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Emily Francis
We had a carpet fitted on our stairs in January 2020, we were told at the time that we could expect the carpet to last twenty years. Sadly, in March 2021 we noticed that the carpet was coming off the stairs. We contacted the seller who explained that the fitting guarantee was only 12 months. I have never actually reviewed anything before, but I feel passionately in this case that we have received poor service in terms of the fitting quality. There are only two of us in the house so the carpet has not had heavy usage. I have contacted the company have not offered anything reasonable to resolve the issue. They said I could pay them to resolve the issue, however I do not believe this is good customer service, given the poor quality of the initial fitting, which lasted less than 15 months. The company's response that this is a servicing matter, and 'drive and your tyres will need attention' is not acceptable. Clearly, if this carpet had been doing 'high mileage' and I have bought cheap types, and 5 years had passed, then I would expect to replace them. My issue is that with 2 people in the house, and for paying a premium above the other quotes, it is unacceptable for the carpet to last just over 1 year, and blaming a customer for what was an originally bad job, is not acceptable. A £50 call out charge to inspect a poor fitting is also not acceptable, as I am not happy to write a blank cheque when the level of remedial work needed is unknown. All in all, I have been left disappointed, and would suggest not using this company if you expect your new carpet to last longer than 12 months. If you scroll through the reviews you will see similar responses- happy customers to begin with, but poor aftercare for issues which arise.
27-05-2021
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Mark S
Excellent service and good value carpets from Mervyn. Highly recommended!
27-05-2021
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Bob W
Mervyn was excellent throughout, a seamless service and great result.
27-05-2021
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Adam Massingham
Excellent service as always from Mervin
27-05-2021
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Darren E
Great carpet store. Very friendly and helpful. I highly recommend this local option.
27-05-2020
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Ian Gibson
great range. very helpful. always come here
27-05-2020
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Rita Burgess
Highly recommend the carpet centre everyone helpful, fitters did a good job. Could not fault them.
27-05-2019
