Telephone Answering Services

The Call Answering Company

The Call Answering Company is a telecommunications company based in Kingston upon Hull, England. They specialize in providing telephone answering services to businesses of all sizes. With their expertise in the field, they offer reliable and efficient solutions to their clients' communication needs.

Introduction to The Call Answering Company

The Call Answering Company was founded in 2010 and is located in Hull, England. The company's goal is to provide top-notch Telephone Answering Services to clients in a variety of industries. What makes this company unique is its ability to customize its services to meet the specific needs of each client.

Services & products

The Call Answering Company offers a range of services to its clients, including 24/7 telephone answering, message taking, appointment scheduling, and call forwarding. They also provide virtual receptionist services, which allow clients to have a professional receptionist answer calls on their behalf.

Location

The Call Answering Company is located in K3 Business Park, which is a bustling business area in Kingston upon Hull. The area is home to a variety of businesses, including tech companies, marketing agencies, and law firms. There are several public transportation options available near the company, including the Clough Road bus stop (0.1 miles), the Hull Paragon Interchange train station (3 miles), and the Hull Ferry Terminal (3.5 miles).

Benefits

Customers should choose The Call Answering Company because of their commitment to providing exceptional customer service. The company's team of experienced professionals is dedicated to ensuring that each client receives the highest level of service possible. Additionally, the company's customizable services allow clients to tailor their service to their specific needs.

Good to know

Customers should be aware that The Call Answering Company is committed to protecting their privacy. The company adheres to strict confidentiality guidelines and takes all necessary measures to ensure that client information is kept secure.

Reviews

Customers have praised The Call Answering Company for their professionalism, attention to detail, and exceptional customer service. Clients have noted that the company's services have helped them to better manage their time and improve their overall business operations.

Amenities

24-7 availability
live answering
call transferring
voicemail services
call screening
appointment scheduling
call recording
multi-language support
online account management
customized greeting
fax services
text messaging
call conferencing

FAQ

What type of call answering services do you offer?

We offer a variety of call answering services, including live call answering, voicemail services, and call forwarding options.

How many call agents do you have and are they trained specifically for my company needs?

We have a team of professional call agents who are trained to handle a wide range of calls. We can also provide customized training for our agents to meet the specific needs of your company.

Can you customize your services to fit my company's specific requirements?

Yes, we can customize our services to meet the specific needs of your company. We will work with you to identify your unique requirements and develop a tailored solution that meets your needs.

How quickly can you answer my calls and what are the hours of operation?

We offer 24/7 call answering services, so we can answer your calls anytime, day or night. Our call agents are typically able to answer calls within a few seconds, ensuring that your callers receive prompt and professional service.

How do you ensure the security and confidentiality of my callers' information?

We take the security and confidentiality of our clients' information very seriously. We use state-of-the-art technology and security protocols to protect your callers' information and ensure that it is kept confidential. We also have strict confidentiality agreements in place with all of our call agents.

Reviews

Kate van der Sluis

Friendly, professional and efficient, great company to work with. Highly recommended.

29-12-2022
Olivia Johnson

Sam and the staff at The Call Answering Company have grown to play a crucial role in our new Leeds based business. They’re efficient at taking calls and provide all of the information we need. I don’t know what we would do without them!

29-11-2022
Emily Simpkin

I have been a client with the call answering company for around a year now and i can say they have absolutely changed the way my business can run. It allows me to focus on running my business while knowing that calls do not go a miss as the call answering service keep me completely in the loop of what has come through. Thank you!

29-10-2022
Nathan Stead

The Call Answering Company provide Stead Engineering with an excellent professional service, I must also add that the cost savings attributed to The Call Answering Company makes the choice to use them a no brainer. Wouldn't hesitate to recommend them.

29-10-2022
Electra Savvidou

We've worked with The Call Answering Company for 2 years now and the service they provide is brilliant. We offer the call management to our clients and they've always been extremely pleased with the professional & adaptable service they offer. They're quick to respond, trustworthy and great with customer service, we couldn't recommend them enough.

29-08-2022
Rudy Krook

During the Pandemic and Lockdown period we had some material changes to the way the company conducted business with work from home initiatives. As a result, the company structure changed somewhat which resulted in the phones being answered by whoever was available in the office. This was far from ideal and we needed a new solution hence starting the discussions with Sam Waslin of The Call Answering Company. After an extensive search and a few trials with other companies, we realised that what The Call Answering Company offered was a very personal and professional service, whilst still maintaining that family business ethos which suited Envirotec Limited down to the ground. The most important aspect of the service is that all calls are answered in consistent way. The triage process following the initial call answering has assured less time wasted by our employees answering calls not meant for them. Passing the call to the correct person within the business is key for us and also beneficial the caller. In addition, capturing the callers information has been an invaluable assistance in continuing the growth of Envirotec Limited and ensuring that no opportunity is missed.

29-08-2022
Victoria Heath

Fantastic service - all my calls are answered promptly and professionally, but the staff have really taken the trouble to understand the nature of my business do so much more than just answer the calls. They book appointments efficiently, manage sensitive information appropriately and know when to arrange for me to ring someone back. They allow me to run my business flexibly without needing a permanent receptionist.

29-07-2022
sarah johnson

We have used the Call Answering Company for about a year now and can highly recommend Sam, Emilie and their team :) I don't think we could manage without them!

29-05-2022
David Hickinson

I would be lost without the service you provide. I get call logs as they happen and also weekly summaries to remind me. You give my clients a friendly point of contact when I'm busy with day to day work.

29-05-2022
Dave Spit

Fantastic company that really cares how they handle your calls and I have no hesitation in recommending them to any business. Keep up the good work guys.

29-05-2022